"I don't mind the learning. It's the relearning.. :P"

"It's not really a Presenter thing--more of a PPT thing. It looks like instead of just dragging I need to copy and then paste using "Use d..."

"Hey Leslie -- My local presenter guru just straightened me out on why my deck has been so slow--I have been pasting in slides from lots o..."

"Thanks again, Leslie. I really appreciate the speedy replies!"

"That fixed the display problem (thanks), but Presenter is still running really S-L-O-W. Is there some kind of test or cleanup utility tha..."

"I have a brand new presentation (created from an existing template) that is doing every so SLOWLY--86 slides with no audio are taking hal..."

"Thanks! I have shared this with my  coworkers. How is I that no one ever told me this before!?"

"I know we're not supposed to develop on remote servers, but I have to save my files on a server for collaboration and backup purposes. M..."

"Thanks Ashley. I have been checking my work into a network drive. Old habit. Just creating a new slide and embedding the mp4 into that h..."

"I have inserted a couple of Camtasia-generated MP4 files into my presentation. Both of them sound awful (bad distortion of the narrator's..."

"> Yes, could you share your Articulate Package with us here so that we can take a look? I just sent the zip file. Thanks for your help."

"Thanks Leslie. All of my animations are supported; they're just not working correctly as I described. I have had failures like this befor..."

"I checked the list and mine are all supported animations; they're just not working correctly as I described. I have had failures like thi..."

"Thanks, but I notice that's Presenter 09 compatibility with PPT 2010, which would seem to be years out of date.  Do you have a resource ..."

"Personally, I always skip objective slides when I see them as a student and think they are fussy, unnecessary information. Just get on wi..."

"I have two slides in Presenter 13 that have complex animations that are running out of sequence. For example, the first slide has 37 anim..."

"SL just crashed yet again--in fact it went into an endless loop in which it kept asking me over and over and over to submit an error repo..."

"Support is having me import the file into a new SL file. Fingers crossed..."

"Hi Ashley -- I submitted the case several hours ago but haven't received a case number or any acknowledgement yet. (Nothing in the spam f..."

"SL froze yet again on Friday afternoon, taking with it a couple of hours of work, so I have gone ahead and opened a case and submitted a ..."

"Thanks Ashley. It occurs to me now that you're FTP inbox probably has a lot more stuff coming into it every day than mine. I'll see abou..."

"I don't remember the process I went through to submit it, but I remember it ended with FTPing the file to you. Maybe you could check your..."

"Are you checking you FTP inbox? I uploaded the .story file a couple of days ago but haven't heard anything."

"<removed>"

"Storyline has unrecoverably locked up twice in the past hour, taking all my work down with it. I just reinstalled last week, so doubt it'..."