Jan Lua
Jan Lua
BAM Worldwide
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"Hi Charlotte, From what I can tell from the information you provided as well as the screenshot, the formatting of the last button changed..."
  • almost 4 years ago04/24/20 at 7:58 pm (UTC)
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Jan Lua replied to the discussion prompted to sign-in 10-12x a day
"Hi Katherine, You may be on the right track with the VPN question. The issue might be caused by your login certificate detecting the chan..."
  • almost 4 years ago04/24/20 at 7:35 pm (UTC)
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Jan Lua replied to the discussion Some subtitles icones don't exist
"Awesome, stay safe and have a great weekend as well!"
  • almost 4 years ago04/24/20 at 7:14 pm (UTC)
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"Hi Deborah, I completely understand. From what I can tell, there is no way to configure the Question bank's number of questions drawn thr..."
  • almost 4 years ago04/24/20 at 11:53 am (UTC)
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"Hi Deborah, Let me try to assist as best I can. For the first question, you can delete the question slides if the questions are already i..."
  • almost 4 years ago04/23/20 at 11:33 pm (UTC)
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Jan Lua replied to the discussion Storyline problems
"Hi Heidi, Let's try to figure out what's causing the issue. Have you set specific variables for the text entry box on your slide? If so, ..."
  • almost 4 years ago04/23/20 at 11:06 pm (UTC)
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Jan Lua replied to the discussion Some subtitles icones don't exist
"Hi Suzy, I understand you are adding closed captions to provide subtitles for video/audio you are adding to your slides. The issue with t..."
  • almost 4 years ago04/23/20 at 10:52 pm (UTC)
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"Hi Wael, Just to clarify, are you using custom states for the X image on the answers? If yes, I had a similar scenario occur on my projec..."
  • almost 4 years ago04/23/20 at 10:42 pm (UTC)
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"Hi Alexandra, I understand that your slides are taking off where they were previously left despite using a restart course button. This ma..."
  • almost 4 years ago04/23/20 at 10:30 pm (UTC)
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Jan Lua replied to the discussion Entrance failure
"Hi Sylvia, Wendy's suggestions should indeed work, I checked on the story file you sent and see that you added several animations that tr..."
  • almost 4 years ago04/23/20 at 10:14 pm (UTC)
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Jan Lua replied to the discussion Entrance failure
"Hi Sylvia, Attached is my take on your problem. I set the initial state of the object to hidden and added a trigger to change state of th..."
  • almost 4 years ago04/22/20 at 11:29 pm (UTC)
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"Hi Rian, I see what you mean, are you using states for these choices at the bottom? If so, it might be an issue with the initial state of..."
  • almost 4 years ago04/22/20 at 11:00 pm (UTC)
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"Hi Rian, I understand you want your questions to be evenly spaced. Have you tried copy and pasting one of the questions and editing ..."
  • almost 4 years ago04/22/20 at 10:47 pm (UTC)
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"Awesome, I'm glad that helped."
  • almost 4 years ago04/22/20 at 10:40 pm (UTC)
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"Hi Mark, I was able to copy and paste my music on/off button by doing the following: 1. Copy the preferred button by either selecting the..."
  • almost 4 years ago04/22/20 at 10:05 pm (UTC)
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"Hi Larry, What is the setting of the background? Is it just a color fill or is that a full image uploaded to the slide? If it's a full im..."
  • almost 4 years ago04/21/20 at 11:27 pm (UTC)
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"Hi Marie, That is indeed odd, are you willing to share the story file so we can see what might be causing the trigger from failing? Is th..."
  • almost 4 years ago04/21/20 at 11:19 pm (UTC)
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Jan Lua replied to the discussion Storyline 360 Using 25%+ CPU
"Hi Karina, That indeed does not look like normal behavior for Storyline 360. The highest I've seen from my experience is 10% when I tax b..."
  • almost 4 years ago04/21/20 at 10:35 pm (UTC)
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Jan Lua replied to the discussion Restart / Resume Problems
"Hi Remzi, I have triggers that rely on a variable change, i.e. A music on/off button that changes the variable "music" to either a 1 or a..."
  • almost 4 years ago04/21/20 at 10:18 pm (UTC)
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Jan Lua replied to the discussion Knowledge Check Intro Slide
"Hi Marissa, Here are some from the top of my head, I hope one of them appeals to you: 1. Create a slide reiterating the content of the le..."
  • almost 4 years ago04/20/20 at 12:12 am (UTC)
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Jan Lua replied to the discussion Remember Drag and Drop Order
"Hi Bryant, Here is how I would normally approach it, hope it helps: 1. I labelled each drag item and drop target, this will help wit..."
  • almost 4 years ago04/19/20 at 11:44 pm (UTC)
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"Hi Ryan, I ran into this thread a while back and I hope it helps with your issue: https://community.articulate.com/discussions/articulate..."
  • almost 4 years ago04/19/20 at 11:01 pm (UTC)
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"Hi Jamey, Based on the image you uploaded, it seems to be similar to an unresolved notification or pop-up on the mobile browser. L..."
  • almost 4 years ago04/19/20 at 10:15 pm (UTC)
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Jan Lua replied to the discussion Restart / Resume Problems
"Hi Remzi, For my project, I manually created buttons that have hidden states that change when either animation on an object completes or ..."
  • almost 4 years ago04/19/20 at 9:49 pm (UTC)
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Jan Lua replied to the discussion Audio across multiple slides
"Hi! A possible solution might be to use layers instead of slides and having the audio play on the base layer. If you set the la..."
  • almost 4 years ago04/19/20 at 8:42 pm (UTC)