John Morgan
John Morgan Staff
Articulate
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John Morgan replied to the discussion Data security
"Hi Kamila, Thanks for reaching out about this! I would ask your IT department about any general concerns about the security of your netwo..."
  • 1 year ago02/06/23 at 3:10 pm (UTC)
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John Morgan replied to the discussion Is Articulate Review down?
"Hi Scott, I'm sorry you're continuing to have an issue with connecting to Review 360! I have opened a support case on your behalf. You ma..."
  • 1 year ago02/06/23 at 1:58 pm (UTC)
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"Hi Oscar, Good news! There's an easy fix for that! Just follow these steps! In Story View, click the slide that has the audio. In the Sl..."
  • 1 year ago02/06/23 at 1:28 pm (UTC)
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John Morgan replied to the discussion iPhone(safari) video player in Rise 360
"Hi Yotam, Sometimes a word or phrase triggers our spam filter but I couldn't tell you what in this message did that. Regarding your quest..."
  • 1 year ago02/02/23 at 8:10 pm (UTC)
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"Hi Federica, I'm sorry you are having this issue with your close button! Have you tested your course in SCORM cloud? It's an online LMS e..."
  • 1 year ago02/02/23 at 7:45 pm (UTC)
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John Morgan replied to the discussion Code Snippet - Learning How To
"Hi Sean, I appreciate you taking the time to share what you’d like to see in Rise 360. We currently have this logged as a feature request..."
  • 1 year ago02/02/23 at 4:54 pm (UTC)
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"Hi Ashley, Currently, there isn't a way to change the heading size for accordion blocks. The best way to possibly see a change in a featu..."
  • 1 year ago02/02/23 at 4:36 pm (UTC)
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"Hi Gayle, Thanks for asking about this! It looks like people are inserting special symbols using alt codes. Here's a conversation talking..."
  • 1 year ago02/02/23 at 4:10 pm (UTC)
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"Hi Tim, Thanks for your thoughts on theme colors! The best way to possibly see a change in a feature is to submit a feature request. You ..."
  • 1 year ago02/02/23 at 3:50 pm (UTC)
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"Hi Emer, Have you tested your course in SCORM cloud? It's an online LMS environment that can be used to figure out whether the issue is w..."
  • 1 year ago02/02/23 at 3:36 pm (UTC)
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John Morgan replied to the discussion Reset answer on try again?
"Hi Mariquine, I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email t..."
  • 1 year ago02/01/23 at 9:32 pm (UTC)
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John Morgan replied to the discussion problem with trigger print
"Hi Francois, I'm sorry. Please ignore the "3 dots" recommendation. Try scaling the image to larger than 100%. Just so we are on the..."
  • 1 year ago02/01/23 at 5:15 pm (UTC)
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John Morgan replied to the discussion problem with trigger print
"Hi Francois, Good news! After testing your file, I think I found the reason for your print issue. It looks like it might be a print setti..."
  • 1 year ago02/01/23 at 4:13 pm (UTC)
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"Hi Megan, I appreciate you taking the time to share what you’d like to see in Rise 360. We currently have this logged as a feature reques..."
  • 1 year ago02/01/23 at 3:26 pm (UTC)
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John Morgan replied to the discussion problem with trigger print
"Hi Francois, I'm sorry you're having issues while printing! We would love to troubleshoot this for you! Would you be willing to share you..."
  • 1 year ago02/01/23 at 3:03 pm (UTC)
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"Hi Spha, Thanks for reaching out! Have you tested your course in SCORM cloud? It's an online LMS environment that can be used to figure o..."
  • 1 year ago02/01/23 at 2:44 pm (UTC)
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"Hi Cheryl, As Sandeep mentioned, try testing your course on SCORM cloud. It's an online LMS environment that can be used to figure ..."
  • 1 year ago02/01/23 at 2:19 pm (UTC)
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John Morgan replied to the discussion Limit Number of Course Attempts
"Hi Timothy, Thanks for asking about this! You can limit the number of quiz attempts using variables. Here's an article that will show you..."
  • 1 year ago02/01/23 at 1:40 pm (UTC)
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"Hi Trey, Thanks for reaching out! I saw you opened a case about this as well. Is this something you needed us to troubleshoot? The case y..."
  • 1 year ago01/31/23 at 10:00 pm (UTC)
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John Morgan replied to the discussion buttons not working in preview
"Hi Erik, Thanks for sharing the file! I see the dilemma now. As it turns out, this is the expected behavior of buttons because without a ..."
  • 1 year ago01/31/23 at 7:37 pm (UTC)
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John Morgan replied to the discussion Results Slide not working
"Hi Adrienne, Thanks for the response! There's nothing that stands out as being a problem based on the photos you attached. I have opened ..."
  • 1 year ago01/31/23 at 5:51 pm (UTC)
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John Morgan replied to the discussion buttons not working in preview
"Hi Erik, Thanks for reaching out about this! After testing out some buttons without the fill, I wasn't able to reproduce the result you g..."
  • 1 year ago01/31/23 at 5:18 pm (UTC)
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John Morgan replied to the discussion learning progress is lost
"Hi Sandra, Thanks for checking in on this! The LMS, usually, provides those functions. Have you checked in with your LMS to get some inpu..."
  • 1 year ago01/31/23 at 4:35 pm (UTC)
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"Hi Brian, Thanks for checking in on this! There currently hasn't been any movement on this feature as we prioritize other items. I'm goin..."
  • 1 year ago01/31/23 at 3:39 pm (UTC)
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John Morgan replied to the discussion Create simulation with screenshots
"Hi Vanita, Thanks for asking about this! Here's a conversation that suggests using Engage 360's Labeled Graphics to get this done! Then y..."
  • 1 year ago01/31/23 at 2:58 pm (UTC)