John Say
John Say Staff
Tier 3 Customer Support Engineer at Articulate
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John Say replied to the discussion css in storyline
"Hi Mariana, CSS files are not a supported file type to insert into Storyine. Are you looking to insert let's say a beating heart? ..."
  • 10 months ago06/09/23 at 4:22 pm (UTC)
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"Hi Daniel, Really neat file you have here! There is a known bug where using triggers to immediately jump to another slide when an ..."
  • almost 2 years ago04/08/22 at 9:36 pm (UTC)
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"Hi Sebastian, You can use the tab key to achieve the formatting together with numbered bullets. I made a 1 minute demonstrat..."
  • almost 2 years ago04/07/22 at 4:21 pm (UTC)
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John Say replied to the discussion Video not pausing at Cue Points
"Hi Mark, Thanks for sharing your file. The triggers work on my end if I wait for the cuepoints to arrive. Are you skipping to the c..."
  • almost 2 years ago04/07/22 at 4:10 pm (UTC)
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"Hi Chan, What previously solved the issue for Kimberly was moving her project file to her C: drive. She may have been working off ..."
  • almost 2 years ago04/07/22 at 2:58 pm (UTC)
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"Hi Ricky, Storyline 360 courses always start over when you publish them to Review 360 but should resume when ..."
  • almost 2 years ago04/07/22 at 2:47 pm (UTC)
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"Hi Barry, I think this is file specific since my simple test courses perform similarly on iOS and Android. It's possible that the ..."
  • almost 2 years ago04/07/22 at 2:27 pm (UTC)
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"Hi Pascaline, Unfortunately there is no option to remove the background gradient."
  • almost 2 years ago04/06/22 at 9:16 pm (UTC)
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"Hi Ayesha, The prompt to resume will appear automatically when a learner is relaunching a course that he/she has viewed previously..."
  • almost 2 years ago04/06/22 at 8:58 pm (UTC)
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John Say replied to the discussion Text-Entry Character Types
"Hi Eric, Unfortunately, there's still no change within Storyline with regards to preventing learners from typing specific characters in ..."
  • almost 2 years ago04/06/22 at 8:55 pm (UTC)
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"Hi Gary, I think that makes sense. I will send in a feature request on your behalf. "
  • almost 2 years ago04/06/22 at 8:16 pm (UTC)
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"Hi Gary, I am not sure what is going on with that file. We'd be happy to look at your file though to investigate. Can ..."
  • almost 2 years ago04/06/22 at 8:04 pm (UTC)
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"Hi Gary, The states of the choices stay the same when the question is in review mode. The selected answer will still be in t..."
  • almost 2 years ago04/06/22 at 8:01 pm (UTC)
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"Hi Debbie, Does the issue happen in preview? It looks like this may be a file specific issue. We'd be happy to investigate what is..."
  • almost 2 years ago04/06/22 at 7:42 pm (UTC)
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John Say replied to the discussion Storyline thinking for itself?
"Hi Robert, Are you selecting the same question slides in multiple results slides? I think that may be the reason why the questions..."
  • almost 2 years ago04/06/22 at 7:30 pm (UTC)
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John Say replied to the discussion Which LMS Reporting?
"Hi Brian, I would recommend that you test your course in SCORM Cloud to see if it tracks the quiz properly there: https://articula..."
  • almost 2 years ago04/06/22 at 7:20 pm (UTC)
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"Hi Karoline, Is this issue specific to this course? Are you able to track answers from other courses in Cornerstone? Is your cours..."
  • almost 2 years ago03/31/22 at 8:41 pm (UTC)
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"Hi Phillippe! I have an idea of how to "mark" the words to be formatted in your Excel file and be able to format those words to Bold.&nb..."
  • almost 2 years ago03/31/22 at 8:14 pm (UTC)
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John Say replied to the discussion Zoom Region High Resolution Image?
"Hi Rob, We found an issue where zoom regions blur high-definition images in Storyline 360's HTML5 output. We don't have any ..."
  • almost 2 years ago03/30/22 at 8:35 pm (UTC)
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"Hi Teresa, Can you confirm if you have the following setup? Multiple monitors Monitors each using different DPI settings I can c..."
  • almost 2 years ago03/30/22 at 8:11 pm (UTC)
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John Say replied to the discussion Bullets Not Showing up
"Hi Mickey, We just released a fix that may be related to your issue. Can you please update Storyline 360 to version 3.62.27443.0 a..."
  • almost 2 years ago03/30/22 at 7:55 pm (UTC)
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John Say replied to the discussion screen readers and screencasts
"HI Beth, You can click on the "Focus Order" button in Storyline so that you can remove objects that you do not need to be read by t..."
  • almost 2 years ago03/30/22 at 7:51 pm (UTC)
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"HI Francine, I'm not aware of any issues that would duplicate responses. Would you mind submitting a case to Support via http://ww..."
  • almost 2 years ago03/30/22 at 7:10 pm (UTC)
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John Say replied to the discussion Print Results - custom styling
"Hi Hailee, Articulate apps still do not support certificates of completion. You may have already seen our guide here on how to cus..."
  • almost 2 years ago03/30/22 at 6:29 pm (UTC)
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John Say replied to the discussion Storyline (PPT) Template
"Hi Antoinette, Can you try to import a PPT file with the new template in Storyline and then right click on any slide, choose apply..."
  • 2 years ago03/25/22 at 8:47 pm (UTC)