"Hi Denise, Does that error appear when you try to play other MP4 files? Can you try to open that MP4 file using a different video ..."

"Hi Frédéric, We'd like to look into your issue. I opened a Support case for you and we sent you an email that includes a secure li..."

"Hi Daniel, I haven't encountered that issue before. Are you copying your text from another application or are you manually typing ..."

"Hi Jay, Wayne's previous issue was because of an outage. I verified that we do not have any current issues with Review 360. ..."

"Hi Maia, I saw that you were able to contact our Support team and they were not able to reproduce the same behavior and recommende..."

"Hi Miguel, I opened a Support case(03146130) on your behalf. You should receive an email from support@articulate.com. We loo..."

"Hi Kevin, Yes, this has been reported. I am able to replicate the behavior on my end as well. We found that with NVDA, you can use..."

"HI Jessi, A keyboard user would not be able to put focus on the scrollbar of a drop-down object. Once the dropdown is selected, th..."

"Hi Rebecca, I am not aware of any ongoing issue with missing comments. Can you please suggest that your reviewer clear their brows..."

"Hi Meryl, Can you please try to install the latest Windows update and then reinstall Parallels Tools? "

"Hi Jerry! Just to confirm, are you editing a course in Storyline(as opposed to viewing the published output)? You should be able t..."

"Thanks for sharing your workaround! I have added your comments to our internal notes so that it can be seen by our Product team. "

"Hi Patrick, I've just tested a Rise test course in SuccessFactors and I was able to successfully resume the course. Would you mind..."

"Hi Carl, In Slide view, you cannot add a Title textbox but you can do a right click > apply layout and then choose a layout that..."

"That's very helpful Joshua! Thanks for sharing the explanation and the workaround! We will share this information to the users with suppo..."

"Hi Shona! You should move the "Add value 1 to Attempts when the user clicks Retry button" trigger up a couple of notches so it's the firs..."

"This is fixed in Storyline 360 update 32. "

"Hi all, I'm happy to report that I was not able to reproduce this issue in Storyline 360 update 32. There have been other hyperlink..."

"Hi Darren, Thanks for compiling your testing notes! You certainly had a fair go at solving the problem. I had another go myself and expe..."

"Hi Darren,   It worked on my end.  I used the number pad at the right side of my keyboard with NumLock enabled.  Hope this helps.  "

"Hi Brek,  Your findings are accurate.  The bitrate is changed depending on the audio quality setting you choose in the publish settings...."

"Hi Bob!  Can you try this,  right click on the item and go to "Accessibility" and uncheck the option "object is visible to accessibility..."

"Hi Andrew!  If your course keeps on resuming to specific slide and you have a relatively long course, then I think you are hitting the re..."

"Hi Irina, I think you are referring to the Rise feature that lets users mark lessons complete as documented here:  https://articulate.co..."

"Hi James, You asked "How do we as developers control what goes up (e.g. John read vs. John completed)". The only Export option available..."