Jose Tansengco
Jose Tansengco Staff
Customer Happiness Specialist at Articulate
Activity
Jose Tansengco replied to the discussion Cannot open Articulate Storyline
"Hello Echo, Happy to help! Based on the screenshot you shared, it looks like you're working out of a Mac. You'll want to make sure that t..."
  • 7 days ago03/22/24 at 8:29 pm (UTC)
Activity
Jose Tansengco replied to the discussion Review 360 not playing audio
"Hi Danae, Happy to look into this for you! Would you be willing to share a copy of your project file here or in private by opening a supp..."
  • 7 days ago03/22/24 at 8:21 pm (UTC)
Activity
"Hi Christopher, Thanks for reaching out! Scene and Project Titles aren't included in the list of available built-in variables yet. ..."
  • 7 days ago03/22/24 at 8:18 pm (UTC)
Activity
Jose Tansengco replied to the discussion Print slide and resizable text boxes
"Hi Rachael, Happy to look into this for you! It would be helpful to have a copy of your project file so we can also test the behavior on ..."
  • 7 days ago03/22/24 at 8:13 pm (UTC)
Activity
"Hi Maureen, Sorry to hear that you ran into this issue. I understand that the basic functionality of adding audio isn't working for..."
  • 7 days ago03/22/24 at 8:10 pm (UTC)
Activity
Jose Tansengco replied to the discussion Quiz Results Percent
"Hi Doug, You can also share a copy of your project file here or in private by opening a support case so we can take a closer look at your..."
  • 7 days ago03/22/24 at 7:19 pm (UTC)
Activity
Jose Tansengco replied to the discussion Need help with Robot Operation conversion
"Hello Tanya, Thanks for reaching out! It would be helpful for the community if you could share more details about the exact issue you're ..."
  • 7 days ago03/22/24 at 7:17 pm (UTC)
Activity
Jose Tansengco replied to the discussion The wrong colours showing
"Hi Dom, Here's a screenshot of what happens on my end when I try to replicate the behavior you shared in your previous response: I..."
  • 7 days ago03/22/24 at 7:10 pm (UTC)
Activity
Jose Tansengco replied to the discussion Scrolling panel with trigger
"Hi Chris, We're still tracking the feature request for the addition of a trigger that activates the end of a scrolling panel. I've added ..."
  • 7 days ago03/22/24 at 6:57 pm (UTC)
Activity
Jose Tansengco replied to the discussion Image Upload not Working
"Hello All, I did a quick test just now where I uploaded custom images to Rise 360 and this worked just fine on my end. We're also not tra..."
  • 7 days ago03/22/24 at 5:48 pm (UTC)
Activity
Jose Tansengco replied to the discussion translating Question Banks
"Hi Martin, Sorry to hear that you ran into this issue. We're still working on a known bug where Rise 360 draw from question banks are not..."
  • 7 days ago03/22/24 at 5:37 pm (UTC)
Activity
Jose Tansengco replied to the discussion Vietnamese font problem
"Hello Carlsberg HR Vietnam, Thanks for reaching out! As a troubleshooting step, please try switching the font of your Rise 360 course to ..."
  • 7 days ago03/22/24 at 4:37 pm (UTC)
Activity
Jose Tansengco replied to the discussion Embedding Into Rise 360
"Hi Destiny, The words in the embed link preview are taken from the bottom part of the website. It looks like the preview is showin..."
  • 7 days ago03/22/24 at 4:06 pm (UTC)
Activity
"Hello Axel, Happy to help! One way to do this would be to restrict the navigation of your Rise 360 course and "Track using course complet..."
  • 7 days ago03/22/24 at 3:02 pm (UTC)
Activity
Jose Tansengco replied to the discussion Rise 360 & Moodle Questions
"Hello Charles, Happy to help! You'll want to make sure that you're tracking completion using a Rise 360 quiz when publishing your c..."
  • 7 days ago03/22/24 at 2:47 pm (UTC)
Activity
Jose Tansengco replied to the discussion Rise Storyline block showing a play button
"Hello Raj Raj, Happy to help! The play button appears on the Storyline Block if your first slide contains an audio or video file, or the ..."
  • 7 days ago03/22/24 at 2:08 pm (UTC)
Activity
Jose Tansengco replied to the discussion Adding comments
"Hi Liane, Suppose you already have the option to "allow users without Articulate IDs to comment" enabled and your reviewers are still bei..."
  • 7 days ago03/22/24 at 2:01 pm (UTC)
Activity
"Hi Shirley, Thanks for reaching out! If the course that you published 2 years ago is still accessible, there's a chance that the original..."
  • 7 days ago03/22/24 at 1:50 pm (UTC)
Activity
Jose Tansengco replied to the discussion Rise Flashcard Size
"Hello Kristina, Thanks for reaching out! The size of the flashcards is responsive, meaning the size changes depending on the device you'r..."
  • 7 days ago03/22/24 at 1:41 pm (UTC)
Activity
Jose Tansengco replied to the discussion Font "Paragraph" vs "Statement"
"Hello MN, Thanks for reaching out! Statement blocks display text in Bold by default so you'll also want to show the Text in the Para..."
  • 7 days ago03/22/24 at 1:27 pm (UTC)
Activity
"Thanks for testing in SCORM Cloud! Would you be willing to share a copy of your project file here or in private by opening a support case..."
  • 8 days ago03/21/24 at 6:47 pm (UTC)
Activity
"Hi Liz, Sorry to hear that some of the buttons in your Player aren't working properly. Would you be willing to share a copy of your..."
  • 8 days ago03/21/24 at 6:32 pm (UTC)
Activity
Jose Tansengco replied to the discussion New In Review 360: Share Link Permissions
"Hello Mayank Jain, Can I ask where exactly are you trying to add the email address of the reviewer? Review 360 links are publicly accessi..."
  • 8 days ago03/21/24 at 6:26 pm (UTC)
Activity
"Hi Brett, Happy to chime in! The "Fit timeline to longest object" feature shortens the timeline duration to the lengthiest object in the ..."
  • 8 days ago03/21/24 at 6:00 pm (UTC)
Activity
Jose Tansengco replied to the discussion Text Doesn't Display in Safari
"Hi Kate, Sorry to hear that you ran into this issue. We're still working on fixing this bug, and we'll leave a message here when we..."
  • 8 days ago03/21/24 at 5:11 pm (UTC)