"I think I have isolated the issue.   Running them through handbrake didn't help until I went to Tools>>Options and set MP4 file ex..."

"Hi Ashley, Our videographer went to film school and has never heard of profiles.  A quick look in Final Cut Pro makes it very difficult ..."

"Hi Ashley, The option is greyed out for me, just like Judy Nollet.  I confirmed it was MP4 with correct codec and Articulate Platinum Su..."

"I am having the same issue. MP4 file but no option to avoid compression.   I originally tried with a Storyline 1 file that I opened in S..."

"Shocking that you can't edit by snipping or cutting.  This makes this tool completely useless for us since our screen recordings are freq..."