Joshua Crigger
Joshua Crigger Staff
Senior Technical Support Engineer at Articulate
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Joshua Crigger replied to the discussion Animated arrows disapearing on iPad
"Hiya Elizabeth! Wow, that's odd. I've not heard of that before. Does the arrow disappear when publishing to Review 360&..."
  • 4 months ago07/23/20 at 9:32 pm (UTC)
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"Hiya Alison! I'm sorry you're having issues with the seek bar when publishing your course to LMS. I've tested this in a new ..."
  • 4 months ago07/23/20 at 9:20 pm (UTC)
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Joshua Crigger replied to the discussion Videos cutting off short
"Hiya JC! Sorry you're seeing the video cut off early. I found that by trimming the video instead of using the timeline to cut the video..."
  • 4 months ago07/23/20 at 5:18 pm (UTC)
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Joshua Crigger replied to the discussion Is my storyline file too big?
"Hey Kerry, Wow, 1200 slides in one course is a lot! I'm sure you have a good reason to attempt this. Still, it seems this is hitting the ..."
  • 8 months ago03/24/20 at 8:15 pm (UTC)
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"Hi Denise & Janelle, I talked with our development team. It seems our use of Visual Basic for Applications (VBA) inside of Microsof..."
  • 10 months ago02/21/20 at 4:10 pm (UTC)
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"Hi Joyce, Good news! We fixed the issue you reported where the Quiz score reported to the LMS is incorrect after exiting, relaunching a..."
  • 11 months ago01/22/20 at 3:07 pm (UTC)
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Joshua Crigger replied to the discussion Gif picture problem in Storyline 360
" Hi Nicolas, Good news! We fixed the issue you reported where .gif images had degraded quality on transparent backgrounds. In..."
  • 11 months ago01/22/20 at 3:06 pm (UTC)
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"Popping in here to let you know we just released Update 7 for Storyline 3! Here are the details. It includes the fix we ma..."
  • 1 year ago09/13/19 at 8:44 pm (UTC)
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Joshua Crigger replied to the discussion Review Results in Storyline
"Hi Karen, Thanks for reaching out. You can set up a simple condition on the review button change it's state to 'Hidden' if the Results.S..."
  • over 1 year ago06/04/19 at 9:01 pm (UTC)
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"Hi Gemz! Wow, thanks for sharing this workaround to the Storyline 3 bug you've run into. Hope it helps others facing this issue in Chrom..."
  • over 1 year ago06/04/19 at 8:15 pm (UTC)
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"Hi Enrique, Sorry for this setback. Could you answer the following so we can help further? • Which version of Storyline 360 are you us..."
  • over 1 year ago06/04/19 at 7:42 pm (UTC)
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Joshua Crigger replied to the discussion Vector logo fuzzy when player scales
"Sounds good Rachelle. You'll be in good hands."
  • over 1 year ago06/03/19 at 3:43 pm (UTC)
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Joshua Crigger replied to the discussion Vector logo fuzzy when player scales
"Hi Rachelle, Pains me to hear you're running into this clarity issue. Can we ask where in the course you're uploading the logo? Often ti..."
  • over 1 year ago05/31/19 at 8:13 pm (UTC)
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Joshua Crigger replied to the discussion Newbie Question
"Hey Tessa, We've got a great article which walks you through using the 'Resume saved state'  option in slide properties to achieve this..."
  • over 1 year ago05/31/19 at 8:05 pm (UTC)
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Joshua Crigger replied to the discussion Locking the navagation on the left panel
"Hi Jocelyn! (◔ ‿ ◔) Locking the menu pane is detailed under the 'Restricting Navigation' section of our Storyline 360: Customizing the M..."
  • over 1 year ago05/31/19 at 7:52 pm (UTC)
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Joshua Crigger replied to the discussion The Battle Against the White Line
"Hi Hiba, Sorry to hear that you ran into an issue with not being able to modify the border. This is an open issue that we are aware of...."
  • over 1 year ago05/31/19 at 7:45 pm (UTC)
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Joshua Crigger replied to the discussion Timeline advancing after video is paused
"Hi Zach, We do not have a feature for this but a workaround was discussed in this forum thread here. A few others have submitted featur..."
  • over 2 years ago07/03/18 at 7:13 pm (UTC)
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Joshua Crigger replied to the discussion Problem saving changes to Storyline project
"Jessica, Were you able to walk through the steps of this article about unexpected/erratic behavior? How are things going? If you still ha..."
  • over 2 years ago06/29/18 at 9:55 pm (UTC)
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Joshua Crigger replied to the discussion Problem saving changes to Storyline project
"Hi Diarmaid, As Vic said in his email, you can just let us know what time works during your regular work hours and we will work around ..."
  • over 2 years ago06/29/18 at 9:54 pm (UTC)
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Joshua Crigger replied to the discussion Problem saving changes to Storyline project
"Hi AWP IT, I'm sorry you ran into this issue with the program quitting and reflowing your text. As the error reports go to our dev tea..."
  • over 2 years ago06/28/18 at 10:13 pm (UTC)
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Joshua Crigger replied to the discussion Problem saving changes to Storyline project
"Hello Diarmaid, Looking forward to getting on a web conference with you when you are able and thanks for the reply. Point 17: We did so..."
  • over 2 years ago06/28/18 at 9:51 pm (UTC)
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Joshua Crigger replied to the discussion Problem saving changes to Storyline project
"Hi there Diarmaid, Thank you for speaking up and letting us know of the various issues that have been tripping you up and causing you pa..."
  • over 2 years ago06/22/18 at 2:59 pm (UTC)
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"Just looping back here with the resolution. This was an issue that was caused by not having modern text rendering turned on. By enabling ..."
  • over 2 years ago06/11/18 at 8:56 pm (UTC)
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Joshua Crigger replied to the discussion Drag Objects not snapping
"Hey Chuck, Glad it is working in SCORM Cloud. Let us know how your client's test goes. Hopeful that this was just a fluke but happy to w..."
  • over 2 years ago06/11/18 at 8:53 pm (UTC)
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Joshua Crigger replied to the discussion Drag Objects not snapping
"Hi Chuck, Sorry about the link. I have added guest access and you should be good to use that now. Testing on SCORM Cloud would be good...."
  • over 2 years ago06/11/18 at 3:10 pm (UTC)