Karl Muller
Karl Muller
Instructional Designer, eLearning Developer, and LMS Administrator
  • Canada
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Karl Muller replied to the discussion Inserting saved blocks
"Hi Jonny, It's best to reply directly on the forums. When you reply via email, your personal contact information is included and made pub..."
  • 2 years ago01/27/22 at 4:42 pm (UTC)
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Karl Muller replied to the discussion Best LMS
"Hi Louis, There is no single "best" LMS. A LMS must be selected based on how well it meets the specific needs of an organization. So..."
  • 2 years ago01/27/22 at 4:39 pm (UTC)
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Karl Muller replied to the discussion Inserting saved blocks
"Hi Jonny, This is a known bug, and you are not the only person struggling with this issue. You can delete the stuck block by following th..."
  • 2 years ago01/27/22 at 4:16 pm (UTC)
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"Hi Deborah, Yes it is possible to do this using Block Templates. Go the Rise Lessons that contains the blocks that need to be moved. Find..."
  • 2 years ago01/27/22 at 3:44 pm (UTC)
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"Hi Edward, To change the color of the markers, find your Labelled Graphic block and click on Settings. On the second row, you will s..."
  • 2 years ago01/27/22 at 3:30 pm (UTC)
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Karl Muller replied to the discussion Images as bullet points in Rise
"Hi Catherine, If you want it to look exactly the same way that Elizabeth had it, you will most likely have to create the bullet icon..."
  • 2 years ago01/27/22 at 1:42 am (UTC)
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"HI Rasool, Welcome to the Rise forums. Yes, the course can be transferred to your new account. However, as your trial account has ex..."
  • 2 years ago01/27/22 at 1:31 am (UTC)
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Karl Muller replied to the discussion Images as bullet points in Rise
"If you use the Name area, it gets rid of the quotation marks."
  • 2 years ago01/26/22 at 11:53 pm (UTC)
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Karl Muller replied to the discussion Images as bullet points in Rise
"Hi Catherine, Here is another option. Create a Quote Block D. Choose to Edit the block. Delete the default text that is provided for the..."
  • 2 years ago01/26/22 at 11:21 pm (UTC)
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Karl Muller replied to the discussion Creating a checklist in Rise
"Hi Cecily, I don't work for Articulate, so unable to answer that question. Note that when replying to forum messages, it's best to respon..."
  • 2 years ago01/26/22 at 9:30 pm (UTC)
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Karl Muller replied to the discussion Creating a checklist in Rise
"Hi Cecily, There is way to do it. Not easy, but possible. See https://community.articulate.com/discussions/rise-360/saving-checkboxe..."
  • 2 years ago01/26/22 at 9:24 pm (UTC)
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"Hi Niki, This is a bug that is affecting some Rise users. See https://community.articulate.com/discussions/rise-360/where-have-my-ed..."
  • 2 years ago01/26/22 at 9:02 pm (UTC)
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"Hi Brian, Delete that block and recreate it."
  • 2 years ago01/26/22 at 6:49 pm (UTC)
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Karl Muller replied to the discussion Your Computer is Offline Error
"Our team is getting "something went wrong" and "your computer is offline" error messages."
  • 2 years ago01/26/22 at 4:51 pm (UTC)
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Karl Muller replied to the discussion Problem inserting template
"Hi, You can delete the stuck block by following the instructions here: https://community.articulate.com/discussions/rise-360/inserti..."
  • 2 years ago01/26/22 at 4:49 pm (UTC)
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"Hi Diane and Jill, Cancel does not work, but the failed block can be deleted as described by Pete: https://community.articulate.com/..."
  • 2 years ago01/25/22 at 9:31 pm (UTC)
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Karl Muller replied to the discussion Rise, Storyline 360 and LMS scores
"Hi Karyn, There are tracking options you need to select in your Storyline project before re-publishing it. Then in Rise you need to choos..."
  • 2 years ago01/25/22 at 8:31 pm (UTC)
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Karl Muller replied to the discussion Rise, Storyline 360 and LMS scores
"Hi Karyn, Completing (finishing) a course and passing the course are two different values in a LMS. For example, a student can take the f..."
  • 2 years ago01/25/22 at 8:06 pm (UTC)
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"Hi Aprile, In the Block Library, choose DIVIDER and then Continue,"
  • 2 years ago01/25/22 at 6:19 pm (UTC)
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Karl Muller replied to the discussion Rise reset progress
"Hi Melanie, We use the TopClass LMS. Note that you can only replace the content of an existing course if the changes are limited to conte..."
  • 2 years ago01/25/22 at 3:41 pm (UTC)
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Karl Muller replied to the discussion Overall Quiz Result
"Hi Carissa, Rise quizzes report only the percentage achieved, e.g. Your score 87%. There are no options to display 26/30."
  • 2 years ago01/24/22 at 10:01 pm (UTC)
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"Hi Annie, By all means, create a support ticket and see what response you get. As this bug has been around for two years and getting wors..."
  • 2 years ago01/24/22 at 9:02 pm (UTC)
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Karl Muller replied to the discussion Rise reset progress
"Hi Melanie, This mostly depends on the behavior and functionality of your LMS. Some LMS's will always reset learner progress to&nbsp..."
  • 2 years ago01/24/22 at 7:39 pm (UTC)
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"Hi, Your understanding is correct: it is not possible to retrieve deleted lessons. It is also not possible to import a SCORM file into Ri..."
  • 2 years ago01/24/22 at 4:37 pm (UTC)
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Karl Muller replied to the discussion Rise 360 content storage
"Hi Toby, Welcome to the Rise forums. To answer your questions: Q: Is it possible to export the source files for team access/back up? A: R..."
  • 2 years ago01/24/22 at 4:27 pm (UTC)