Karl Muller
Karl Muller
Instructional Designer, eLearning Developer, and LMS Administrator
  • Canada
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Karl Muller replied to the discussion Problems adding sections
"Hi Mary Jane. When you reply to the forum by email, your images are not attached."
  • 3 years ago03/31/21 at 3:56 pm (UTC)
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Karl Muller replied to the discussion Problems adding sections
"Hi Mary Jane. I use Chrome as well and create Sections many times a day without any issues. Process I use to create a Lesson: Type the Le..."
  • 3 years ago03/31/21 at 3:38 pm (UTC)
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Karl Muller replied to the discussion Problems adding sections
"Which browser are you using? Rise Sections are entirely optional and you don't have to use them."
  • 3 years ago03/31/21 at 3:29 pm (UTC)
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Karl Muller replied to the discussion Course Enrollments Software/Processes
"Hi Dennis, The functionality that you are describing is provided by a Learning Management System (LMS) of which there are many diffe..."
  • 3 years ago03/30/21 at 8:44 pm (UTC)
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Karl Muller replied to the discussion Courses uploaded to the LMS
"Hi Lina, There is no connection between a course in Rise and a SCORM version of the same course in a LMS. If the Rise course was deleted,..."
  • 3 years ago03/30/21 at 3:59 pm (UTC)
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Karl Muller replied to the discussion How to change the background color?
"Hi Marta, There is no setting to change the background colour for the entire course. You can change the background colour for individual ..."
  • 3 years ago03/30/21 at 3:26 pm (UTC)
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Karl Muller replied to the discussion Knowledge check feedback
"Hi, Have you tried the Scenario block?"
  • 3 years ago03/30/21 at 2:23 pm (UTC)
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Karl Muller replied to the discussion Articulate Rise
"Hi Megan, To rename your course, select the name of the course from the Rise dashboard. On the page that opens that shows the conten..."
  • 3 years ago03/30/21 at 2:22 pm (UTC)
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Karl Muller replied to the discussion Is Rise down right now?
"This is an ongoing issue for me this morning., and happens every few minutes. Also getting periodic "Your session has expired"."
  • 3 years ago03/29/21 at 4:56 pm (UTC)
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Karl Muller replied to the discussion Rise Cover Photo Pixelated
"Hi Kandice, If this the actual file, it's way too small at only 320 x 152 pixels. It needs to be way bigger in both width and heigh..."
  • 3 years ago03/26/21 at 5:41 pm (UTC)
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Karl Muller replied to the discussion Custom Course Labels Rise
"Unless you specify otherwise, whenever you create a new course, it will automatically use the English label set. So that single label set..."
  • 3 years ago03/26/21 at 2:30 pm (UTC)
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Karl Muller replied to the discussion Add more Markers on Labeled Graphic
"Hi Bianca, Click Edit on the left side of the Labeled Graphic block. On the left edge you should see a list of the current markers. To ad..."
  • 3 years ago03/26/21 at 2:28 pm (UTC)
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Karl Muller replied to the discussion Custom Course Labels Rise
"Hi, Yes it is possible. Access your course and select SETTINGS. Then select LABELS. Under the heading Custom Course ..."
  • 3 years ago03/26/21 at 2:11 pm (UTC)
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Karl Muller replied to the discussion Two Account Owners
"Hi Marcela, In order to do an actual transfer of Course Owner, both you and your client need to have Articulate 360 Teams licenses. If yo..."
  • 3 years ago03/25/21 at 9:51 pm (UTC)
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"Hi Elaine, Yes, the Storyline modules will still work if you export a web-only version."
  • 3 years ago03/25/21 at 12:30 am (UTC)
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"Hi Laura, If SCORM 1.2 is not compatible with Cornerstone, there is nothing you can do to fix it. Ask your vendor to re-export ..."
  • 3 years ago03/25/21 at 12:28 am (UTC)
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Karl Muller replied to the discussion Publishing to SCORM 2004
"Hi Becky, The menu on the left is coming from your LMS, and is not part of Rise."
  • 3 years ago03/24/21 at 3:18 pm (UTC)
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"Hi Bonnie, You can email a copy of a Rise course from one account to another. See: https://articulate.com/support/article/Rise-How-t..."
  • 3 years ago03/23/21 at 10:27 pm (UTC)
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Karl Muller replied to the discussion Trial version user
"Hi Michelle, Happy to help. Enjoy working in Rise!"
  • 3 years ago03/23/21 at 8:52 pm (UTC)
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Karl Muller replied to the discussion Trial version user
"Hi Michelle, If you are not seeing any buttons on the left or right side of your blocks, this is likely caused by the browser. Do not use..."
  • 3 years ago03/23/21 at 8:40 pm (UTC)
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"Hi Susan, We have not experienced this problem in Vimeo."
  • 3 years ago03/23/21 at 7:13 pm (UTC)
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Karl Muller replied to the discussion Custom labels in Rise 360
"Hi Matt, Only the Course Owner will see the LABELS option. The Course Owner can do everything. A Course Manager can't edit labels,..."
  • 3 years ago03/23/21 at 7:07 pm (UTC)
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"Hi Judy, It depends on what you mean by "use it for their company". If they will be putting learners through the course, you can export t..."
  • 3 years ago03/23/21 at 3:01 pm (UTC)
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Karl Muller replied to the discussion Hide/unhide a block
"Hi, Rise does not have functionality to hide/unhide blocks."
  • 3 years ago03/23/21 at 2:14 pm (UTC)
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Karl Muller replied to the discussion Cover Photo Change
"Hi Felicia, I don't see your screenshot. Which browser are you using? "
  • 3 years ago03/22/21 at 9:42 pm (UTC)