Karl Muller
Karl Muller
Instructional Designer, eLearning Developer, and LMS Administrator
  • Canada
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"We have a Rise orientation that all students must take that explains this issue, the overall Rise navigation and user interface in genera..."
  • 9 days ago04/10/24 at 2:40 pm (UTC)
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Karl Muller replied to the discussion Rise and tracking
"Hi Cristina, How are you delivering your Rise courses to users?"
  • 9 days ago04/10/24 at 2:27 pm (UTC)
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Karl Muller replied to the discussion Unable to upload images
"Yes, create a support case here https://access.articulate.com/support/contact/360-teams "
  • 9 days ago04/10/24 at 6:16 am (UTC)
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Karl Muller replied to the discussion Continue feature issues
"Hi Eddie, I created these blocks: Paragraph Flashcard grid Paragraph Continue The Continue block only activates after I have viewed all..."
  • 10 days ago04/10/24 at 5:10 am (UTC)
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Karl Muller replied to the discussion Continue feature issues
"Hi Eddie, What are the block types that appear above the Continue block? What do you expect the students to complete before the Continue ..."
  • 10 days ago04/10/24 at 12:00 am (UTC)
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"Hi Dianne, These are only 3 themes that have existed: Rise Apex Horizon"
  • 10 days ago04/09/24 at 7:40 pm (UTC)
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Karl Muller replied to the discussion Unable to publish Rise course to Web
"We are using a different antivirus app, and it's not detecting any problems with Rise ZIP files."
  • 10 days ago04/09/24 at 7:36 pm (UTC)
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Karl Muller replied to the discussion 360 Review
"Hi, Open your Rise course. At the top of the page, choose REVIEW. One the page that opens, select your review options. Select PUBLISH in ..."
  • 10 days ago04/09/24 at 3:26 pm (UTC)
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Karl Muller replied to the discussion Unable to upload images
"Image uploading is working normally for our team."
  • 10 days ago04/09/24 at 3:20 pm (UTC)
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"Hi Helene, Unfortunately you cannot import a course in a SCORM file into Rise as an editable file. Do you still have access to your trial..."
  • 10 days ago04/09/24 at 2:24 pm (UTC)
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Karl Muller replied to the discussion Update on Rise AI Course generation
"https://community.articulate.com/discussions/rise-360/ai-in-rise "
  • 10 days ago04/09/24 at 2:15 pm (UTC)
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Karl Muller replied to the discussion Uploading a Rise360 course to Thinkific
"Hi Tamela, When you publish a Rise course using the Web option the result is HTML5 content. The ZIP file of consists several folder..."
  • 13 days ago04/07/24 at 12:25 am (UTC)
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Karl Muller replied to the discussion 508 Compliance in a Rise 360 Course
"HI, This may help https://access.articulate.com/support/article/Rise-360-Supports-Section-508-Accessibility-Guidelines "
  • 14 days ago04/05/24 at 10:16 pm (UTC)
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Karl Muller replied to the discussion Restricting Access to a Course
"This is exactly what a LMS is designed to do. You can setup a course so that it is only available to students assigned to the course."
  • 14 days ago04/05/24 at 9:50 pm (UTC)
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"There is also a difference between how an image without a caption is displayed in Edit mode and Preview Mode. Edit mode displays white sp..."
  • 14 days ago04/05/24 at 2:20 pm (UTC)
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"Hi Sarah, There are no settings within Rise to make the pop-up boxes on labelled graphics larger."
  • 16 days ago04/04/24 at 4:17 am (UTC)
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Karl Muller replied to the discussion Cannot crop GIF
"Hi Dave, I've experienced the same thing. Not aware of a solution. "
  • 16 days ago04/03/24 at 6:45 pm (UTC)
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Karl Muller replied to the discussion No Start button visible on Quiz
"Hi Madhuri, If you are the Course Owner: Course THEME Colors That will show you what the currently selected Theme Color is."
  • 16 days ago04/03/24 at 6:25 pm (UTC)
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Karl Muller replied to the discussion No Start button visible on Quiz
"Hi Madhuri, What is your course Theme Accent Color? Is it a very light color?"
  • 16 days ago04/03/24 at 5:25 pm (UTC)
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"Hi Lindsey, Without seeing the actual images it's difficult to identify the problem and propose a solution. I have had similar problems i..."
  • 16 days ago04/03/24 at 5:23 pm (UTC)
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Karl Muller replied to the discussion No Start button visible on Quiz
"Hi Madhuri, Based on your screenshot, it seems the label for the Start Quiz button was deleted and set to blanks. If you are the course o..."
  • 16 days ago04/03/24 at 2:28 pm (UTC)
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Karl Muller replied to the discussion Settings invisible in continue block
"Hi Theresa, You must have watched an older video as there is no Settings tab. What are you trying to do that cannot be done using these t..."
  • 16 days ago04/03/24 at 2:23 pm (UTC)
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Karl Muller replied to the discussion Screen shots are too blurry to use
"Hi Lesley, Rise processes all images and videos when they are inserted into a block. This may be the cause of your blurry images. I..."
  • 17 days ago04/02/24 at 10:35 pm (UTC)
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Karl Muller replied to the discussion Storyline and Rise Text Box Fail
"Hi, How did you bring the Storyline file into Rise? What process did you follow?"
  • 17 days ago04/02/24 at 10:31 pm (UTC)
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Karl Muller replied to the discussion Rise 360 running slow
"Hi Caitlyn, I've been using Rise for 6 years on a daily basis for 6 to 7 hours a day. Yes, there are times that Rise runs slowly, but in ..."
  • 17 days ago04/02/24 at 7:04 pm (UTC)