Katie Riggio
Katie Riggio Staff
Customer Happiness Specialist at Articulate
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Katie Riggio replied to the discussion Window and Mac Challenges
"Hi Sheila! Thanks for writing in, and I'm glad you reached out to our Support Engineers as well. I see that Hazel recently&nbsp..."
  • 2 days ago10/20/20 at 8:55 pm (UTC)
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"Hi Anita, Thanks for writing in. I'm happy to help! The best way to find the cause of the background change is to see..."
  • 2 days ago10/20/20 at 8:48 pm (UTC)
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Katie Riggio replied to the discussion Publish to Review 360 Issue
"Hi there, Nicole! Thanks for connecting with our Support team. Lo and behold, Matthew found the fix: To reset the order of the slid..."
  • 2 days ago10/20/20 at 7:42 pm (UTC)
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Katie Riggio replied to the discussion Articulate 360 - Assessment Dilema
"Hey there, Jason! If the Draw questions randomly option is marked, Storyline will draw a new set of random ..."
  • 2 days ago10/20/20 at 7:15 pm (UTC)
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Katie Riggio replied to the discussion Japanese Font issue
"Hi Hareesh, I'm happy to help find a fix! Since this affects a certain course, let's see if importing the slides into a new Storylin..."
  • 2 days ago10/20/20 at 5:22 pm (UTC)
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"Hey Kell! Is there a way to customize the Storyline 360 initialization screen? To make sure I give you the best advice and..."
  • 2 days ago10/20/20 at 4:27 pm (UTC)
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"Greetings, Chris! Thanks for writing in, and that's a great question. The article linked above only applies to Storyline 2. In ..."
  • 2 days ago10/20/20 at 3:46 pm (UTC)
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Katie Riggio replied to the discussion how to share a folder with my team
"Hi All! Thanks for sharing your needs with us! Each one is safely documented for our team, so we'll keep you pos..."
  • 2 days ago10/20/20 at 2:03 pm (UTC)
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Katie Riggio replied to the discussion Storyline player painfully slow to open
"Hi Alexander! Thanks for circling back. I see that Darwin could recreate the problem and connected this to an open is..."
  • 2 days ago10/20/20 at 1:49 pm (UTC)
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"Hi Pranowati! In case Michael is no longer subscribed to this conversation, you can use the Contact Me button on their profile ..."
  • 2 days ago10/20/20 at 1:14 pm (UTC)
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"Hi Vamsi! Thanks for reaching out and for that screenshot. This is an excellent opportunity for our Support team to troubleshoo..."
  • 3 days ago10/19/20 at 7:51 pm (UTC)
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Katie Riggio replied to the discussion Storyline 360 Won't Publish to Word
"Thanks for sharing a file for review, Sharrilyn! I'm having difficulty recreating any issues when publishing this course f..."
  • 3 days ago10/19/20 at 7:39 pm (UTC)
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"Hi Debbie! Thanks for walking us through what's going on. Your description sounds similar to the experiences shared in this di..."
  • 3 days ago10/19/20 at 7:27 pm (UTC)
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"Hi Mark, Thanks for your post and question! Storyline doesn't limit the number of question banks you can use. πŸ“ Bonus Tip: Since you..."
  • 3 days ago10/19/20 at 7:03 pm (UTC)
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Katie Riggio replied to the discussion Uploading player and title change
"I appreciate you clarifying that for me, AdΓ©laΓ―de! I was focused on the actual project title. πŸ˜… To not include the player title..."
  • 3 days ago10/19/20 at 6:28 pm (UTC)
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Katie Riggio replied to the discussion Value of cmi.core.score.raw
"Hello Beth, Thanks for coming back with an update and tip, Astrid! Like Astrid shared, we had trouble recreating the experience..."
  • 3 days ago10/19/20 at 5:26 pm (UTC)
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"Thanks for letting us know, Antonio! Soon after your update, I see that Johnrey found that copying the slides into a new Storyline f..."
  • 3 days ago10/19/20 at 5:11 pm (UTC)
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"Hi Dalene! Thanks for providing all of these helpful clues and sending in a file for testing! Looks like Ronaziel has the same ..."
  • 3 days ago10/19/20 at 3:02 pm (UTC)
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Katie Riggio replied to the discussion LMS Line of Code for Mastery Score
"Greetings, Richard! Thank you for connecting with our Support team. I see that Rowie connected this to an open issue ..."
  • 3 days ago10/19/20 at 2:48 pm (UTC)
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"Hey there, Lawrence! I'm glad Judy pointed you to the right place. 😊 Looks like you and Vevette from our Support team found that rei..."
  • 3 days ago10/19/20 at 2:28 pm (UTC)
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"Good morning, Hazel! Thanks for taking the time to bring this up with a visual. I also notice a difference when applying animat..."
  • 3 days ago10/19/20 at 2:06 pm (UTC)
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Katie Riggio replied to the discussion Sound not playing in Safari on iPAD
"Good morning, Anirudh! Thanks for raising your concern and opening a support case as well! ✎ Note: Storyline 360 Update 36 and ..."
  • 3 days ago10/19/20 at 1:27 pm (UTC)
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"Hi Holly, Thanks for writing in, and I'm glad you reached out to our Engineers as well! I see you're working with Mark to see if we ..."
  • 6 days ago10/16/20 at 5:47 pm (UTC)
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"Hi Misha, Thanks for taking the time to share your thorough troubleshooting steps! Good to know about the Play sounds in webpages option...."
  • 6 days ago10/16/20 at 5:43 pm (UTC)
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Katie Riggio replied to the discussion LMS Quiz Reporting
"Hi there, Meera. Happy to help. 😊 First, when courses don't track correctly in an LMS, we recommend these quick tips:..."
  • 6 days ago10/16/20 at 5:35 pm (UTC)