Katie Riggio
Katie Riggio Staff
Customer Happiness Specialist at Articulate
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Katie Riggio replied to the discussion Quiz answers disappear on reload in html5
"Hi Tuwanna, Thanks for reaching out! We don't have an update on Lillian's scenario, but we're happy to dig in. A few quest..."
  • 13 hours ago08/10/20 at 8:59 pm (UTC)
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Katie Riggio replied to the discussion Hide cursor in Replay
"Hello Hugh! Currently, there isn't a way to remove the cursor in Replay. I'll keep an eye out for other requests and see w..."
  • 13 hours ago08/10/20 at 8:46 pm (UTC)
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"Greetings, Raj! I'm sorry that this issue is still open with our team. If anything changes, we promise to update this conv..."
  • 14 hours ago08/10/20 at 8:38 pm (UTC)
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Katie Riggio replied to the discussion Red circle in story line
"Hi there, Solenn! That is a great question. Check out this short recording for a demo of how to review the ..."
  • 14 hours ago08/10/20 at 8:30 pm (UTC)
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"Hello Steve, Just in case Malik is no longer subscribed to this discussion, feel free to use the Contact Me button on their profile ..."
  • 14 hours ago08/10/20 at 7:51 pm (UTC)
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Katie Riggio replied to the discussion Reset Only Incorrect Questions
"Hello again, Steve! Thank you for that detail. I'm having trouble recreating the issue in a sample Storyline 360 Update 42 file, but..."
  • 15 hours ago08/10/20 at 7:16 pm (UTC)
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Katie Riggio replied to the discussion Exit button doesn't work on web publish
"Hi again, Teresa! Thanks for that clue! I'm not finding anything that would cause the exit course trigger to break fr..."
  • 15 hours ago08/10/20 at 6:56 pm (UTC)
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Katie Riggio replied to the discussion Exit button doesn't work on web publish
"Hello Teresa! It sounds like the exit course button works smoothly in the LMS output, but not in the Web published output ..."
  • 15 hours ago08/10/20 at 6:44 pm (UTC)
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Katie Riggio replied to the discussion Hide vs. Resolve
"Hey there, Karen! It looks like you're getting great help from Phil. 😊 That option doesn't ring a bell, but there is a way to h..."
  • 19 hours ago08/10/20 at 3:04 pm (UTC)
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Katie Riggio replied to the discussion menu question
"Hi there, Christine! I appreciate you circling back with an update. Nice troubleshooting! Here's a closer look at how the menu&nbsp..."
  • 20 hours ago08/10/20 at 2:33 pm (UTC)
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"Happy Monday, Kara! Is there a way to assign audio to answer choices in Quizmaker? Currently, there isn't a way to trigger sou..."
  • 20 hours ago08/10/20 at 2:17 pm (UTC)
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Katie Riggio replied to the discussion Error - Unable to Acquire LMS API
"Good morning, Brent! I appreciate you sharing the file so we could take a closer look. When clicking Launch course in Chrome 84..."
  • 21 hours ago08/10/20 at 1:32 pm (UTC)
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"Hello there, Karan! I haven't come across this bug on the latest version of Review 360 as of yet, but I'm happy to explore furt..."
  • 4 days ago08/07/20 at 8:56 pm (UTC)
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Katie Riggio replied to the discussion Sound Problems
"Hello Denise, I'm happy to lend a hand! The best way to pinpoint the cause of this audio issue is to test the project in another env..."
  • 4 days ago08/07/20 at 5:31 pm (UTC)
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"Hi Nick! I'm sorry that you ran into the bug where layers on a Feedback Master layout do not display when triggered f..."
  • 4 days ago08/07/20 at 5:00 pm (UTC)
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"Hello Yiannis, This article on wrong fonts and missing letters covers ways to ensure the correct text displ..."
  • 4 days ago08/07/20 at 3:46 pm (UTC)
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Katie Riggio replied to the discussion Custom Font - letters missing
"Hello Anthony, Thanks for reaching out! Custom fonts should get embedded in the published output. Learners will need to ch..."
  • 4 days ago08/07/20 at 3:22 pm (UTC)
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Katie Riggio replied to the discussion Editing a text box within a slide layer
"Hello Lenore, With your goal in mind, one approach is to place separate text on the Success and Failure&nbs..."
  • 4 days ago08/07/20 at 2:54 pm (UTC)
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Katie Riggio replied to the discussion Dial trigger Problem
"Hello Haydee, Thanks for reaching out! Looks like you got some solid help from Dave (thank you!). 🌟 First, since..."
  • 4 days ago08/07/20 at 1:42 pm (UTC)
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Katie Riggio replied to the discussion Rotating photos
"Hi Gregorio! Right now, there isn't a way to rotate an image in Engage. You could adjust its size, position, zoo..."
  • 5 days ago08/06/20 at 8:51 pm (UTC)
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"Hi Shah, Thanks for this extra context! I'll share your experience in our internal report, and will keep you upd..."
  • 5 days ago08/06/20 at 7:48 pm (UTC)
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Katie Riggio replied to the discussion Reset Only Incorrect Questions
"Hello Steve, Sorry that you lost time troubleshooting, and I appreciate you taking the time to share your findings! Out of curi..."
  • 5 days ago08/06/20 at 6:59 pm (UTC)
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"Hello Ava, Thank you for your post! I'm having trouble recreating the misalignment, but have a few questions to help ..."
  • 5 days ago08/06/20 at 6:12 pm (UTC)
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Katie Riggio replied to the discussion Exit trigger does not complete the course
"Hi Roberta! Thanks for also sending your file over to our Support team for review! I see that Georvy recommended: I notic..."
  • 5 days ago08/06/20 at 5:25 pm (UTC)
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Katie Riggio replied to the discussion Audio Issues
"Hello Lynda, Thanks for sharing the hosted output so we can dig in! I viewed the Review 360 URL in Chrome 84, where I hear the ..."
  • 5 days ago08/06/20 at 5:04 pm (UTC)