Katie (Gokhshteyn) Riggio
Katie (Gokhshteyn) Riggio Staff
Customer Happiness Specialist at Articulate
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Katie (Gokhshteyn) Riggio replied to the discussion Quizz Déposer-Glisser
"Greetings, Corinne! Thank you for sharing your file along with what you're looking to achieve! First, I converted the slide to ..."
  • 1 hour ago01/27/20 at 4:36 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion publishing not working
"Hey there, John! I'm sorry you're running into this error, and appreciate you bringing it to our attention. I opened a case wit..."
  • 2 hours ago01/27/20 at 4:17 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Cannot publish course
"Greetings, Sara! So sorry to hear you're running into this error on the latest update. You've done a lot of troubleshooting on ..."
  • 2 hours ago01/27/20 at 4:05 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Flash/HTML Output Converting Courses
"Hi there, Marie. Great question! HTML5 output from Storyline 1 and Storyline 2 works in Chrome and Safari. However, it won't work reliabl..."
  • 3 days ago01/24/20 at 8:17 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Scaling and web objects
"Hey there, Lee. Happy to dive in! First, I'm curious if these steps to tweak Adobe Animate CC's scaling setting does the t..."
  • 3 days ago01/24/20 at 7:31 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Storyline 360 publishing my text files wrong
"So sorry you're seeing that, Yemane! Nice move to also open a support case. My teammate, Renato, is ready to dig into your .sto..."
  • 3 days ago01/24/20 at 7:09 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Webobject has scroll bar - too large
"Greetings, Marlene! Thank you for reaching out and for sharing those links so we can have a thorough look! When..."
  • 3 days ago01/24/20 at 5:11 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Black Background Around Replay Videos
"Hi there, Aziz! We're still looking into this behavior in Replay, and will update this discussion as soon as we know ..."
  • 3 days ago01/24/20 at 4:23 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Tabbing through shuffled multiple choice answers
"Hey there, Steve! To circle back, I wanted to share that this issue is fixed and thank you for sharing the crucial need for cre..."
  • 4 days ago01/23/20 at 9:37 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Randomised Answers also Randomise Tabbing in 360
"Hello, everyone! I'm excited to share that the issue where shuffled answers caused the tab order of answer choices to..."
  • 4 days ago01/23/20 at 9:33 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Scroll text and Accessibility
"Hello, everyone! We appreciate you all continuing to share the crucial need for creating accessible content for all learners. W..."
  • 4 days ago01/23/20 at 8:05 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Partial reading of alt txt by JAWS
"Hello there, everyone! Circling back on Simon's post: We appreciate you all continuing to share the crucial need for creat..."
  • 4 days ago01/23/20 at 8:03 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion JAWS not reading full content of Storyline output
"Hi there, everyone! Thank you all for continuing to share the crucial need for creating accessible content for all learners. While there ..."
  • 4 days ago01/23/20 at 8:00 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Inserting Slides from Content Library
"Hi, Jessica! First, let's try a few quick tactics. If they don't help, you have access to priority guidance from our Support te..."
  • 4 days ago01/23/20 at 4:45 pm (UTC)
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"Hi there, Erin! Thank you for reaching out and for opening a support case! I see you're already working closely with Ronaziel on our..."
  • 4 days ago01/23/20 at 4:23 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Engage Studio 360 - Labeled Graphic not mandatory
"Hello there, Cindy. Happy to explore a few approaches with you! Will you be keeping this interaction within Engage 360 or importing it in..."
  • 4 days ago01/23/20 at 4:04 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Retry button or restart course button for Jeopardy template
"Hey there, Regina! Since variables are independent of slides and not by the Reset to initial state option, we need a trigger to..."
  • 4 days ago01/23/20 at 3:13 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Storyline Video Issues
"Good morning, Hayley! Thank you for sending your course in for review, and great question. I'm not seeing any recent open issues rel..."
  • 4 days ago01/23/20 at 2:42 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Massentausch von Folienmaster bzw. Layout
"Greetings, Jörn! Are you referring to the logo in the player? If so, this tutorial covers how to change the logo. Once you..."
  • 4 days ago01/23/20 at 2:15 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion intermittent freeze issue in LMS
"Hi, Lerissa! Thanks for describing what a few learners are seeing on certain slides. I'd love to dive in! What browser(s) are the af..."
  • 5 days ago01/22/20 at 4:49 pm (UTC)
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"Hi there, Becky! The issue in Storyline where the quiz score resets on resume if the question bank is set to 'When revisiting: Resume ini..."
  • 5 days ago01/22/20 at 4:07 pm (UTC)
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"Hello there, Alison! I can appreciate the head-scratching when only a few learners run into an issue, especially when you ..."
  • 5 days ago01/22/20 at 3:32 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Storyline 360 Player
"Good morning, Tina! Happy to hear you nailed down the resume behavior! Now, let's tackle the Next button timing together! There is a Rest..."
  • 5 days ago01/22/20 at 2:26 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Unable to launch course in new window using LMS
"Hi there, Scott! How a course launches—a new window or tab—is managed by the LMS. I'd first check in with your LMS&nb..."
  • 6 days ago01/21/20 at 10:18 pm (UTC)
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Katie (Gokhshteyn) Riggio replied to the discussion Can't edit trigger conditions on Input box. Help.
"Hi there, Lisa! Thank you for those screenshots and for walking us through what's happening. I haven't come across this behavior with the..."
  • 6 days ago01/21/20 at 8:35 pm (UTC)