Katie Gokhshteyn
Katie Gokhshteyn Staff
Customer Happiness Specialist at Articulate
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Katie Gokhshteyn replied to the discussion Not able to Publish or Preview in Storyline 360
"Hi, Michael. Glad to hear Ronaziel was able to help! On the topic of corruption: While it's tough to nail down why that happens, these t..."
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"Glad I could help, Janelle! "
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"Hey, Janelle. Happy to help explore both recommendations with you! Here's a quick Peek on how you can use the Media Library to make e..."
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Katie Gokhshteyn replied to the discussion Articulate Storyline 2 - Moodle download file
"Hello, Susan. Thanks for reaching out! Ah ..there isn't a way to reverse engineer a published file into a source one. You'll need access..."
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Katie Gokhshteyn replied to the discussion how to share a folder with my team
"Welcome, Laïla. Glad you're here! 🌟 Excellent question. Currently, there isn't a reviewer-facing folder option. Each project will be acc..."
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Katie Gokhshteyn replied to the discussion Character state change flashes Storyline 360
"Appreciate you sharing your file with me, Alexandra. I'm testing it now, so look out for a follow-up email from me in a bit. Talk soon!"
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"Hi there, Royston. Sorry for the trouble! A few questions to help us try to narrow down what could be causing this: What Storyline 2 ..."
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"Good morning, Harry! Thanks for the candid feedback around Articulate Online. I'm going to share your thoughts with the team, and will k..."
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Katie Gokhshteyn replied to the discussion Review won't accept my password.
"Sounds like a plan, Christopher. Keep us posted!"
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Katie Gokhshteyn replied to the discussion Menu Issues with Indentation
"Appreciate the detailed screenshots, Kimberley! Yowsers, that does look wonky. Would you mind sharing your .story file so I can try to r..."
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Katie Gokhshteyn replied to the discussion Categories Quiz game not starting
"Sorry for the trouble, Nora. Happy to help! A few questions: What version of Storyline are you using? You can find this detail by cli..."
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Katie Gokhshteyn replied to the discussion Content Library Search Feature is Useless
"Hi, Jim. Thanks for sharing your thoughts! The example and feedback you gave is valuable. I'm going to bring them up with our team so we..."
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Katie Gokhshteyn replied to the discussion No more vertical guide lines?
"Hi, Daniel. Thanks for the helpful Peek! I've done some testing in Storyline 3, Update 6, where I see the same behavior. I'm going to sh..."
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"Hi, Alison. Thanks for reaching out, and excellent question! While there isn't a tracking function in Articulate 360 at this time, we're..."
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Katie Gokhshteyn replied to the discussion Why isn't NOTE SPACING applied in player?
"Welcome to eLearning Heroes, Shari. Happy to help! 🌟 Since this is an older discussion, let's start fresh: Could you share more detai..."
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Katie Gokhshteyn replied to the discussion Course Will Not Complete
"Thanks for sharing your file with me, Jill! I'm checking it out now, so look out for an email from me in a bit. We'll figure this out to..."
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"Thanks for the extra insight and for taking a look at those best practices, Anjali! To help us dig deeper, mind sharing a sample image f..."
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Katie Gokhshteyn replied to the discussion Studio 360 upgrade or uninstall hangs.
"Hi, Cindy. Glad to have you here in the community, and sorry you've hit this roadblock! I've opened a case on your behalf for our Suppor..."
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Katie Gokhshteyn replied to the discussion Course Will Not Complete
"Sorry you're hitting this snag, Jill!  Appreciate you sharing that you already tested on SCORM Cloud. From here, I'd like to have a clos..."
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Katie Gokhshteyn replied to the discussion No more vertical guide lines?
"Sorry for the trouble, Daniel. Happy to help you get that 📏 back!  In addition to what you tried in your screenshot, let's see if we can..."
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Katie Gokhshteyn replied to the discussion Importing Powerpoint Issues
"Hey, Steve. Sorry you're running into that! Let's iron out some key details so we can explore our next steps: Are your Storyline and ..."
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"Hi, Anjali. Welcome to the community! Have you had a chance to try our tips for high quality images? Let me know if they make a differen..."
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Katie Gokhshteyn replied to the discussion Articulate Storyline 360 Demo
"Hey, Catherine. Welcome to eLearning Heroes and Articulate 360! To make sure I'm on the same page, does this quick Peek recording captur..."
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"Welcome, Devshree! Glad to hear Tracy's update helped you out. 🌟 If you hit any other snags while building out your course, please let u..."
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Katie Gokhshteyn replied to the discussion Storyline 3 with 4k Screen Resolution
"Hi, Perry. Sorry you've come across this roadblock! We're still investigating this oddity, so I appreciate you sharing your settings wit..."