Katie Gokhshteyn
Katie Gokhshteyn Staff
Customer Happiness Specialist at Articulate
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"Hi, Nadim. Welcome to Heroes! I see you also opened a support case for this issue – great call! I see my teammate, Ronaziel, walked you ..."
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"Hi there, Mohan. Happy to help! A quick clarifying question to make sure I'm on the right track:  Do you have the *.ppta file or the ..."
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Katie Gokhshteyn replied to the discussion Callout shape covered (?)
"Hi there, Daniel. Appreciate your update! I'm going to share this with our team as we continue to investigate. You're in the right place..."
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Katie Gokhshteyn replied to the discussion Content Library License to use anywhere?
"Thanks for reaching back out, Valeria! Based on your explanation, I believe that is fine. Also, we're happy to take a peek at the screen..."
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Katie Gokhshteyn replied to the discussion Content Library License to use anywhere?
"Hello, Kerry. Appreciate you lending a hand! ⭐️ It sounds like you're getting email notifications each time someone posts here. I'm sorr..."
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Katie Gokhshteyn replied to the discussion Content Library License to use anywhere?
"Hi there, Valeria. Thanks for this additional context.  This is a great conversation to continue to have. I'm happy to answer your quest..."
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Katie Gokhshteyn replied to the discussion Problem saving .story files in Storyline 3
"Hi, Lacey. Sorry to hear you ran into this roadblock! If you run into this problem again, our Support team will be ready to dive into yo..."
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Katie Gokhshteyn replied to the discussion Markers Issue - Glitch?
"Hi, Elise. Welcome to eLearning Heroes! Smart move to also open a support case. I see that my teammate, Jose, is testing your file to so..."
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Katie Gokhshteyn replied to the discussion AO 360 Compatibility with GOMO Engage
"Welcome, Fatin! While I'm unfamiliar with GOMO Engage, I'm happy to point you in the right direction. Our How Can I Tell if My LMS Will ..."
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Katie Gokhshteyn replied to the discussion Convert survey question into graded question?
"Hi there, Jufren. Happy to help, and great question! Currently, there isn't a way to change the question type after the question has bee..."
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Katie Gokhshteyn replied to the discussion No Content after uploading Xliff
"Hi there, Bill. Thanks for sharing what you're seeing! This does seem odd. I'm going to share this information with our Support Engineer..."
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Katie Gokhshteyn replied to the discussion Mouse Pointer Keeps Disappearing
"Hi, Doug. Thank you for your latest insight! I'm going to add it to this issue's report as we continue to investigate. I know this oddit..."
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"Hi, Milos. Thanks for the additional context! A custom setup like that is outside our wheelhouse, so I'll need to leave it to the commun..."
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Katie Gokhshteyn replied to the discussion Offline Viewing with modern player
"Hi, everyone. Thank you for your insight! It really helps us understand the need. If we add this functionality in a future update, we pr..."
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Katie Gokhshteyn replied to the discussion Lost file!!
"Oh no, Rachel. I'm so sorry you've come across this roadblock. Thanks for submitting your file to our Support team. I see my teammate, C..."
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"Oh no! I'm really sorry you're running into this, Julie. Smart move to also open a case with our Support team. I see that my teammate, A..."
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Katie Gokhshteyn replied to the discussion Internal/External Review Links
"Hi, Nathan. Thanks for this additional context! With your insight in mind, could this flow work for you and your team? : Follow Alys..."
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Katie Gokhshteyn replied to the discussion Help - things are cut off
"Hi, Tom. Thanks for bringing this behavior up. So sorry you're running into this, and I'd love to help investigate! I'm unable to recrea..."
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Katie Gokhshteyn replied to the discussion Problems using Engage
"Hi there, Jessie. Happy to help! When building in Presenter, there is an option to edit in Engage and then Save and return to Presenter...."
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Katie Gokhshteyn replied to the discussion Navigation Courses on Mobile Devices (Iphone)
"Hi, Nyla! Sorry to hear you're facing the same problem on the SuccessFactors mobile app. Out of curiosity, do you run into the same view..."
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"Hi there, Milos. Happy to help! To help us determine next steps, could you share more detail on 'embedded SCORM quiz in iFrame' and what..."
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Katie Gokhshteyn replied to the discussion Storyline Course not loading in Review
"Hi, Arlene. Sorry you're hitting a snag! That shouldn't be happening, and I'm so glad you reached out to us. Let's narrow down the sourc..."
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Katie Gokhshteyn replied to the discussion HTML5 issue on Safari
"Thanks for sharing your slide with me, Ed!  I'm giving it a test in a similar environment and will be in touch with my findings. Look ou..."
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"Sorry you're running into this problem, Kim. I'm happy to help! A good place to start: This article about missing letters and wrong font..."
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Katie Gokhshteyn replied to the discussion Current Slide number
"Hi there, Jerry. Happy to help! Slide Numbers is a feature of Storyline 360, and has not yet been added to Storyline 3. I've documented ..."