"Hi Laura, My apologies if you're continuing to have trouble after a bit of troubleshooting. Can you please confirm if you've al..."

"Hi Evelien, This article about troubleshooting Powerpoint import errors may help. Alternatively, please see the checklist below..."

"Hi Richard! Sorry you're having trouble with your YouTube video. You're encountering this issue because once your work has been published..."

"Hi April, Thank you for reaching out! "Show Video Controls" option is not available when you're using a video from a website. However, yo..."

"Hi S M! Yes, you're right. The yellow color is currently the default color of tool tip captions in Storyline and there's no other wa..."

"Hi Barbara, You're welcome! I am glad it worked for you! :) Just let me know if you have any other questions and I'll be happy to h..."

"Hi LAM, Try to import the file into a "new project", then save it using a different name, and hit publish again. If you're stil..."

"Hi Laura I'm so sorry that you're having this trouble but let's get this sorted quickly! Feel free to review the reasons and solutio..."

"Hi Nicolas, Since you've already tried the possible solutions based on this article, I'd like to ask if you have already conducted a..."

"Hi Emily, Thank you for sharing your file that you're working on. I am using the latest update of Storyline 3 which is Update 7: 3.7.2000..."

"Hi Barbara, I am so sorry to hear that you've run into this issue. I understand how frustrating it is to lose work like that because of f..."

"Hi Joe! This article confirms that "Shuffle: In a Matching Drag and Drop question, the Shuffle answers option is not available." The..."

"Hi Kellie, Thank you for reaching out and sharing what you are experiencing in your project. This detailed and easy to read user gui..."

"Hi Matt! Sorry to hear you've run into this issue. I would like to suggest this workaround done by some of the community members he..."

"Hi Emily! Sorry that you've run into an issue when adding closed captions. Unfortunately, I was not able to replicate the issue you've me..."

"Hi S. Dyson, I am also using the latest version of Storyline 360 which is (v3.32.20313.0), however, the shadow attribute on text is worki..."

"Hi Bailey, Found these threads (Marker Image Issue 1 and Marker Image Issue 2) wherein community members raised a similar issue..."

"Hi Bonnie, Yes, you can limit the number of responses on a multiple response question. You can do below conditions when cr..."

"Hi Marli, The behavior that you are encountering is a known issue and below are the possible reasons: Windows group policy is blocking u..."

"Hi Alexandra, This thread discussed the poor quality video in SL3, it may cover what you are looking for. Below is the summary of wo..."

"Hi Mark, I tested it on my end and I was able to replicate the reported issue in Storyline 360. I suggest you to submit a case..."