Lauren Connelly
Lauren Connelly Staff
Supervisor, Customer Happiness Team at Articulate
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Lauren Connelly replied to the discussion Translation export
"Hi all! I know this is a dated discussion, but I wanted to share an update if others come across this discussion with a similar request! ..."
  • almost 3 years ago05/17/21 at 1:30 pm (UTC)
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Lauren Connelly replied to the discussion Syncing a video to recorded audio
"Hi Rachel! We're happy to help! It sounds like your video is out of sync after re-recording your screen. Is that correct? I'd like ..."
  • almost 3 years ago05/17/21 at 1:19 pm (UTC)
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Lauren Connelly replied to the discussion Print button
"Hello Holldrid! I'm happy to help! You can use the same trigger, but if the Results is set to unassigned, then nothing will print. You'll..."
  • almost 3 years ago05/17/21 at 1:09 pm (UTC)
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"Hi Elizabeth! Thank you for those details! We wouldn't be necessarily looking for a specific setting for launching PDFs. Instead, we want..."
  • almost 3 years ago05/17/21 at 12:28 pm (UTC)
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"Hello Olga! Sorry, you're running into this issue! We've seen a similar issue when using two monitors that are both set above 96 dpi. Hav..."
  • almost 3 years ago05/17/21 at 12:22 pm (UTC)
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Lauren Connelly replied to the discussion Disable Player Scaling?
"Hello Joshua! You can lock the player to the optimal size when using the Classic Player only. This is the default option. It locks t..."
  • almost 3 years ago05/17/21 at 12:19 pm (UTC)
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Lauren Connelly replied to the discussion Typing in Notes box is extremely slow
"I'm so sorry, Kristin! I see I misread your reply. Thanks for confirming this issue occurs across all projects in the Notes section. As L..."
  • almost 3 years ago05/14/21 at 2:29 pm (UTC)
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"Hello Alexandra! I'm sorry to hear that you're still running into this issue. I've tested a few Review links on my end, and I'm not asked..."
  • almost 3 years ago05/14/21 at 12:54 pm (UTC)
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"Hello Kate! I'm sorry you're running into this issue as well! Do you see the same behavior when publishing for web? Also, it looks like y..."
  • almost 3 years ago05/14/21 at 12:46 pm (UTC)
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"Hello Stefanie! I appreciate you returning with those details! It's helpful to know that you still see this behavior in SCORM cloud...."
  • almost 3 years ago05/14/21 at 12:39 pm (UTC)
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Lauren Connelly replied to the discussion Screen recordings - Red box and controls
"Hi Cheryl! Thank you for reporting that you're running into this issue! I'm sorry for the trouble. We have this logged as a software bug ..."
  • almost 3 years ago05/14/21 at 12:24 pm (UTC)
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Lauren Connelly replied to the discussion Creating for an 8" tablet
"Hi Cheryl! It really depends on what you're looking to create! Both Storyline 360 and Rise 360 will work on an 8-inch tablet. "
  • almost 3 years ago05/13/21 at 8:11 pm (UTC)
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Lauren Connelly replied to the discussion Rise review process
"I'm glad to hear you found the fix! Thanks for returning with an update."
  • almost 3 years ago05/13/21 at 8:01 pm (UTC)
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Lauren Connelly replied to the discussion Review 360 not working
"Hi Kathy and Colleen! We are so sorry for the trouble! We are running into an outage in Review 360 and have a team currently working to g..."
  • almost 3 years ago05/13/21 at 7:59 pm (UTC)
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Lauren Connelly replied to the discussion Rise review process
"Hi Jim! I'm happy to help! The Rise course should pick up where you left off if you're still in the browser window. Are you finding this ..."
  • almost 3 years ago05/13/21 at 7:49 pm (UTC)
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Lauren Connelly replied to the discussion Alt text character limit?
"Hi Jeff! JAWS stops reading after a certain number of characters and then requires the user to press the down arrow to continue reading.&..."
  • almost 3 years ago05/13/21 at 7:44 pm (UTC)
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Lauren Connelly replied to the discussion Sound and text bubbles time out
"Hello Jake! I'm happy to help! Are your slides set to advance automatically or by user? Next, are you finding this only happens in ..."
  • almost 3 years ago05/13/21 at 7:33 pm (UTC)
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"Hi Anamaria! I'm happy to help! It sounds like the color is changing only when importing content built-in After Effects to Storyline 360...."
  • almost 3 years ago05/13/21 at 7:30 pm (UTC)
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Lauren Connelly replied to the discussion Problem with shadows when publish e-learning.
"Hi Alina! I've responded to you in this discussion as well. In short, we released a fix for this issue, but it sounds like this might hav..."
  • almost 3 years ago05/13/21 at 1:37 pm (UTC)
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"Hello Alina! Thank you so much for sharing that you're running into this issue as well! I'm sorry for the trouble. I've logged this with ..."
  • almost 3 years ago05/13/21 at 1:35 pm (UTC)
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"Hello Venkatesh! I'm happy to help! I've tested your project using JAWS 2020, and here are my findings: I'm noticing the same with the f..."
  • almost 3 years ago05/13/21 at 1:29 pm (UTC)
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Lauren Connelly replied to the discussion Articulate Presenter crashes PowerPoint 2016
"Hello Lian! We are happy to help! I see that you've reached out to our Support Team in a case. Great call! It looks like my teammate, Aml..."
  • almost 3 years ago05/12/21 at 7:45 pm (UTC)
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Lauren Connelly replied to the discussion Typing in Notes box is extremely slow
"Thanks for confirming this is specific to the project you're working on, Kristin! With your permission, I'd like to take a look at the .s..."
  • almost 3 years ago05/12/21 at 7:41 pm (UTC)
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"Hello Emily! Thank you for sharing a screenshot! You'll need to add this trigger to the Failure Layer or the Success Layer. I've add..."
  • almost 3 years ago05/12/21 at 4:20 pm (UTC)
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Lauren Connelly replied to the discussion Likert Scale help
"Hi Carrie! I'm happy to help! Thank you for sharing the project with me. I see that you've chosen a Pick One question type. Instead, I'd ..."
  • almost 3 years ago05/12/21 at 4:11 pm (UTC)