Lea Agato
Lea Agato Staff
Customer Support Engineer at Articulate
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"Hi there, Daryl! I would love to take a closer look at this issue you are currently having. Would you mind sharing screenshots of the iss..."
  • over 1 year ago10/13/22 at 6:02 pm (UTC)
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Lea Agato replied to the discussion Displaying a Storyline block in Rise
"Hi Gayathri, We would love to take a look at your file so we can better understand what's happening. Would you mind sharing the fol..."
  • over 1 year ago10/13/22 at 5:58 pm (UTC)
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"Hi, HP Life! That's right! Arabic is one of the supported video player languages in Rise. Please try the following steps and ..."
  • over 1 year ago10/13/22 at 5:47 pm (UTC)
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"Hi Aimee, Have you tried clearing your browsing data? Here's how to do it for your browser: Google Chrome Firefox Safari Microsof..."
  • over 1 year ago10/12/22 at 3:05 pm (UTC)
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Lea Agato replied to the discussion Glitch with numbered list in Rise
"Hi, Jackie! I tried to replicate this issue by creating an ordered list and typing in each item, and by copying a list from another sourc..."
  • over 1 year ago10/12/22 at 2:49 pm (UTC)
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"Hi there, Jody! It looks like Gren has responded to you here. If you have other questions regarding your audio block, please let us know ..."
  • over 1 year ago10/12/22 at 11:52 am (UTC)
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"Hi Craig! Thanks for letting us know how we can make Rise even better for your needs. I'll share this with my team, and we'll let y..."
  • over 1 year ago10/11/22 at 3:16 pm (UTC)
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"Hi Sjors, if you're looking for a tool that provides you the authoring functionality of Rise 360 with hosting and tracking capabilities, ..."
  • over 1 year ago10/11/22 at 3:10 pm (UTC)
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Lea Agato replied to the discussion Ownership Sorting
"Hi, Samantha! One quick way to determine whether or not you own a course is to check if the course has an avatar on the bottom right of t..."
  • over 1 year ago10/11/22 at 2:54 pm (UTC)
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Lea Agato replied to the discussion Rise courses aren't exporting as PDF
"Hi folks! We experienced some technical issues in Rise 360 earlier today, we're so sorry for the trouble! I'm happy to let you know..."
  • over 1 year ago10/07/22 at 7:53 pm (UTC)
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Lea Agato replied to the discussion Export to PDF Not Working
"Hi folks! We experienced some technical issues in Rise 360 earlier today, we're so sorry for the trouble! I'm happy to let you know..."
  • over 1 year ago10/07/22 at 7:52 pm (UTC)
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Lea Agato replied to the discussion Rise 360
"Hi folks! We experienced some technical issues in Rise 360 earlier today, we're so sorry for the trouble! I'm happy to let you know..."
  • over 1 year ago10/07/22 at 7:51 pm (UTC)
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"Hi, Craig! Rise displays the first frame of a video as a thumbnail. If you want a specific image to be displayed as your video thum..."
  • over 1 year ago10/04/22 at 1:34 pm (UTC)
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Lea Agato replied to the discussion Rise - Language and labels editing
"Hi Juan, I'm sorry to hear that you also having trouble with language and labels editing in Rise. We are tracking request for this featur..."
  • over 1 year ago10/04/22 at 1:21 pm (UTC)
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"Hi, LeaderSharp Group! Yes, you can export your Rise 360 course containing Real Content to sell on your LMS. You can use this artic..."
  • over 1 year ago09/29/22 at 6:09 am (UTC)
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"Hi, Brian! We're continuously working to improve accessibility in Rise. While we don't have scenario block accessibility improvements in ..."
  • over 1 year ago09/29/22 at 6:02 am (UTC)
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Lea Agato replied to the discussion Knowledge Check Questions
"Hi there, Julie! We don't have updates on this feature just yet, but we'll keep you posted if anything changes! In the meantime, if you'r..."
  • over 1 year ago09/29/22 at 5:52 am (UTC)
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Lea Agato replied to the discussion Score LMS
"Hi there, Johan! You'll need to have a quiz in order to track the score in your course. Can you provide more details on why you need to s..."
  • over 1 year ago09/29/22 at 5:21 am (UTC)
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Lea Agato replied to the discussion Support in Foreign Languages
"Hi Satya, Thanks for reaching out! We only offer support in English at this time. You may want to reach out to one of our global partners..."
  • over 1 year ago09/29/22 at 2:55 am (UTC)
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Lea Agato replied to the discussion Articulate Rise Won't Load
"Hi Rj, If Rise works when you're disconnected from your VPN, please make sure these endpoints are accessible in your VPN. You may n..."
  • over 1 year ago09/29/22 at 2:21 am (UTC)
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"Hi Ronan, Thank you for your reply! We'd like to troubleshoot this issue further. and to do that, could you send us back a screenshot of ..."
  • over 1 year ago09/29/22 at 12:47 am (UTC)
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"Hi Allison, You can choose from the Rise reporting options listed in this article, where Passed/Incomplete or Passed/Failed are..."
  • over 1 year ago09/29/22 at 12:19 am (UTC)
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Lea Agato replied to the discussion Rise 360 - Password protection
"Hi, Shannon! There isn't an option in Rise to lock/unlock specific lessons at the moment, but we'd love to hear how you'll be using this ..."
  • over 1 year ago09/23/22 at 12:35 pm (UTC)
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Lea Agato replied to the discussion Discussion boards in Rise
"Hi Dan, Here's how you can add a Padlet in your course: Create a padlet for your discussion board. Copy the unique link to your padlet. ..."
  • over 1 year ago09/23/22 at 11:56 am (UTC)
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"Hi, Ali! If you access the share link directly, and not through your LMS, do you still seeing the same behavior? Thanks!"
  • over 1 year ago09/08/22 at 7:01 am (UTC)