Lea Agato
Lea Agato Staff
Customer Support Engineer at Articulate
Activity
"Hi PJ! Rise doesn’t have javascript support, but you can try creating your quiz in Storyline 360, and use javascript to track completion...."
  • 11 months ago01/08/21 at 2:54 pm (UTC)
Activity
"Hi Sherri, your courses in Rise 360 and Review 360 will remain in our servers for 6 months after your subscription expires. During ..."
  • 11 months ago01/08/21 at 10:04 am (UTC)
Activity
"Hi Sharon, when you publish your Storyline course for LMS, you create a zip file to upload to your LMS. If you want to share your p..."
  • 11 months ago01/08/21 at 9:48 am (UTC)
Activity
Lea Agato replied to the discussion Rise not saving changes
"Hi Fi, I’m sorry to hear that you’re running into issues with saving changes to your Rise courses. I can see that our Customer Supp..."
  • 11 months ago01/07/21 at 3:25 pm (UTC)
Activity
Lea Agato replied to the discussion Rise resume
"Hi Hang, you're absolutely correct that the course will always resume at the beginning of the last lesson viewed when a learner relaunche..."
  • 11 months ago01/07/21 at 2:12 pm (UTC)
Activity
Lea Agato replied to the discussion Progression Bar Rise in LMS (CSOD)
"Hi Christèle! If you’re uploading your course to your LMS (CSOD), make sure you’re using the Export an LMS package option.&nbsp..."
  • 11 months ago01/06/21 at 11:06 am (UTC)
Activity
Lea Agato replied to the discussion Rise 360 Accessibility Updates
"Hi Rebecca! Microsoft Edge read-aloud function is not a supported screen reader for Rise 360. You can try using any of the supporte..."
  • 11 months ago01/06/21 at 10:36 am (UTC)
Activity
"Hi Francesca, there are many factors that could affect the time it takes to load your content. We'd be happy to look into your course to ..."
  • 11 months ago12/31/20 at 8:09 am (UTC)
Activity
Lea Agato replied to the discussion Export Rise Courses to Thinkific
"Hi Andre, please feel free to post your question in french here, and we'll be happy to assist you! "
  • 11 months ago12/31/20 at 8:01 am (UTC)
Activity
Lea Agato replied to the discussion Bookmarking and completion in Rise
"Hi Curtis, I see you also posted a similar question in this thread. Let's continue our conversation over there!"
  • 12 months ago12/24/20 at 3:32 am (UTC)
Activity
"Hi Curtis! If you’re uploading your Rise course to SuccessFactors, the launch URL for the content object must point to the scormdriver\in..."
  • 12 months ago12/24/20 at 3:28 am (UTC)
Activity
"Thanks for adding your voice to this request, Paul. We really appreciate your feedback!"
  • 12 months ago12/24/20 at 2:32 am (UTC)
Activity
Lea Agato replied to the discussion Animated SVG images in Rise?
"Hi Ian, you can try editing your SVG image in a text editor, such as Notepad, and add width and height attributes to the opening &lt..."
  • 12 months ago12/23/20 at 12:13 pm (UTC)
Activity
Lea Agato replied to the discussion Rise Flashcard Activity - FONT size
"Hi Cheryl, I'm sorry you're encountering this issue. We have this documented as a possible software bug. We'll let you k..."
  • 12 months ago12/23/20 at 3:07 am (UTC)
Activity
Lea Agato replied to the discussion Adding section headings in Rise
"HI Clyne! I'm glad to hear you've figured out how to add section headers in your course. Great job! In case someone in ..."
  • 12 months ago12/23/20 at 2:43 am (UTC)
Activity
"Hi there Paolo! Can you ask the users to try viewing the courses using a different browser or using incognito/private browsing? If that d..."
  • 12 months ago12/22/20 at 12:32 pm (UTC)
Activity
Lea Agato replied to the discussion Transfer Ownership If Member Leaves
"Hi Brandy! We don’t have an option to transfer multiple Rise 360 courses between active users. The only way that courses can be transferr..."
  • 12 months ago12/21/20 at 1:37 pm (UTC)
Activity
Lea Agato replied to the discussion Tabs block
"Hi there, Lisa! The arrow on the tab interaction will appear if the tabs don’t fit in the display where the course is being viewed. This ..."
  • 12 months ago12/21/20 at 12:26 pm (UTC)
Activity
Lea Agato replied to the discussion Frequency of updates
"Thanks for sharing your thoughts, Andy. We're committed to improving our products here at Articulate. In fact, we have shipped out over 3..."
  • 12 months ago12/18/20 at 10:37 pm (UTC)
Activity
Lea Agato replied to the discussion Question text size
"Hi Rupert, I tried creating a quiz with the same details, but I didn't encounter the issue you described. Would you mind shari..."
  • 12 months ago12/18/20 at 11:16 am (UTC)
Activity
Lea Agato replied to the discussion Rise 360 - linking text to an image
"Hi Janet, you can follow the steps below to add a link to your text: 1. highlight the text 2. click on the link icon in the pop-up menu 3..."
  • 12 months ago12/18/20 at 10:51 am (UTC)
Activity
"Hi Layla, you can share your course titles privately using this form. That will start a support case, and our support engi..."
  • 12 months ago12/18/20 at 8:29 am (UTC)
Activity
"Hi Arno, learners won't be able to resume where they left off if the course is updated while they are in progress. Some LMS mi..."
  • 12 months ago12/18/20 at 5:13 am (UTC)
Activity
"Hi Bob, I’m sorry you’re running into this issue. Have you tried adding continue blocks between your videos? This will allow yo..."
  • 12 months ago12/17/20 at 2:00 pm (UTC)
Activity
Lea Agato replied to the discussion Translation workflow for Rise
"Hi Stephanie, many translation tools use the <g> tags to translate formatted text such as bold, italic, color, and font size.&..."
  • 12 months ago12/15/20 at 1:39 pm (UTC)