Lea Agato
Lea Agato Staff
Customer Support Engineer at Articulate
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"Hi Agent Experience Squad! If you're checking the share link and find that the courses are no longer password protected, that would..."
  • over 1 year ago09/08/22 at 6:58 am (UTC)
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"Hi Gerry, I'm glad to hear the 404 error has been resolved. Thanks for sharing this update! :)"
  • over 1 year ago09/08/22 at 6:43 am (UTC)
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Lea Agato replied to the discussion Make Your PDF Pop in Rise 360
"Hi Simone & Aishwarya! To avoid getting extra long file names for PDF attachments, please make sure you're not using special characte..."
  • over 1 year ago09/08/22 at 6:41 am (UTC)
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Lea Agato replied to the discussion Make Your PDF Pop in Rise 360
"Hi Hetlena, the filled out PDF is saved locally on the learner's computer so the PDF on the course will not change, and will remain the u..."
  • over 1 year ago09/08/22 at 6:38 am (UTC)
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Lea Agato replied to the discussion Progress Status
"Hi there, Professional Development! Have you tested the same scenario in SCORM Cloud? If your content works properly at SCORM Cloud ..."
  • over 1 year ago09/06/22 at 1:16 am (UTC)
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"Thanks for letting us know how this feature would be useful for you! We're still tracking requests for the option to have ungraded questi..."
  • over 1 year ago09/06/22 at 1:11 am (UTC)
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"Hi Michelle, We're still tracking requests for this feature, and we don't have updates at this time. We'll be sure to share it here as so..."
  • over 1 year ago09/06/22 at 1:04 am (UTC)
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"Hi, Karen! Thanks for checking in on this feature request. We don't have any updates yet but we'll be sure to share it here once we do! 😊"
  • over 1 year ago09/06/22 at 12:55 am (UTC)
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"Hi there, Chetan! Unique identifiers are added to media file names when these are added to a Rise course. These identifiers are using for..."
  • over 1 year ago09/06/22 at 12:52 am (UTC)
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Lea Agato replied to the discussion Putting symbols into Title
"Hi, Brett! I'm sorry to hear your TM symbol isn't looking great when you insert it in your course. Can you share how you're adding ..."
  • over 1 year ago09/05/22 at 7:18 pm (UTC)
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"Hi, Jana! I tried to recreat the scenario you described. I tested the course in SCORM Cloud and it seems to be working just fine: Since ..."
  • over 1 year ago09/05/22 at 7:05 pm (UTC)
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"Hi, Monica! There's a suggestion from a community member in this thread that seems to work for inputting subscript characters. I tr..."
  • over 1 year ago09/05/22 at 5:45 pm (UTC)
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"Hi, Randy! This sounds like an issue in your LMS. You can reach out to your LMS administrator and show them the behaviour you encountered..."
  • over 1 year ago09/05/22 at 4:24 pm (UTC)
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"Hi, Jerry! While you can customize your course and lesson titles. However, the titles in your screenshot are embedded in the videos, and ..."
  • over 1 year ago09/05/22 at 4:13 pm (UTC)
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"Hi, Bernadette! The feature to allow translation Rise courses using Word isn't in our roadmap at the moment. If your translation de..."
  • over 1 year ago09/05/22 at 3:38 pm (UTC)
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Lea Agato replied to the discussion Video preview looks grainy
"Hi, Alma! I'm sorry to hear you're getting poor quality on your video preview. Please follow the recommendations in this article&nbs..."
  • over 1 year ago09/03/22 at 3:18 am (UTC)
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"Hi, M. Syawal Salim! Daniel Kiss shared how he was able to upload Rise and Storyline courses to Sharepoint in this thread. Please feel fr..."
  • over 1 year ago09/02/22 at 9:41 pm (UTC)
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"Hi Lasse, thanks for letting us know what additional information you need to see in your Rise courses. I've documented your request and s..."
  • over 1 year ago08/27/22 at 3:26 am (UTC)
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Lea Agato replied to the discussion Font in QUIZ and first page
"Hi Narelle! If you're still seeing this issue, we'd like to take a look at your course. Could you send the share link of your course..."
  • over 1 year ago08/27/22 at 3:08 am (UTC)
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Lea Agato replied to the discussion Adjusting bullet leading in Rise
"Hi there, Hour-Zero! We're tracking requests for more options in customizing the line spacing in Rise. I'll add you to the list and we'll..."
  • over 1 year ago08/22/22 at 3:26 am (UTC)
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Lea Agato replied to the discussion Author
"Hi Sue! All business content, sample courses, and other pre-built content are created by our Content team, and you can use them with no a..."
  • over 1 year ago08/22/22 at 3:23 am (UTC)
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"Hi there, Kate. I'm sorry for the trouble! I was able to replicate this issue where the divider block settings are not accessible when th..."
  • over 1 year ago08/11/22 at 5:00 am (UTC)
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"Hi Nigel, we have this issue documented as a possible bug and we'll share it here as soon as we have updates!"
  • over 1 year ago08/09/22 at 6:00 pm (UTC)
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Lea Agato replied to the discussion Rise Quiz Settings
"Hi there, Tom! Course tracking and results are handled in the LMS. You can try reaching out to your LMS admin to see if it is possible to..."
  • over 1 year ago08/09/22 at 5:44 pm (UTC)
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Lea Agato replied to the discussion Rise video player customization
"Hi Joseph, thanks for sharing your iframe codes. I tried this code and the video plays with the playback speed option. Is this what..."
  • over 1 year ago08/04/22 at 2:58 am (UTC)