Lea Agato
Lea Agato Staff
Customer Support Engineer at Articulate
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Lea Agato replied to the discussion Rise Quiz Answer Reveal
"Hi folks! Now you can make quizzes more challenging. Show learners feedback without revealing correct answers! Find out how in this..."
  • almost 2 years ago06/07/22 at 8:43 pm (UTC)
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Lea Agato replied to the discussion Quiz feedback in Rise
"Hi folks! I'm happy to let you know that you can now make quizzes more challenging. Show learners feedback without revealing correc..."
  • almost 2 years ago06/07/22 at 8:42 pm (UTC)
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"Hi Justin, please feel free to submit a case report here. One of our customer support engineers will reach out to you directly to he..."
  • almost 2 years ago06/07/22 at 8:38 pm (UTC)
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Lea Agato replied to the discussion Rise and JAWS reader
"Hi Barbara, we're working on making quote blocks more accessible in Rise, so please stay tuned for updates!"
  • almost 2 years ago06/07/22 at 8:32 pm (UTC)
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"Hi Craig, Here are a few threads on using Rise with Wordpress that you might find useful: How to Upload your Articulate Storyline or Ris..."
  • almost 2 years ago06/02/22 at 9:14 pm (UTC)
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"Hi, JD! I'm sorry to hear you're seeing random special characters in your exported course. I would like to get some more details from you..."
  • almost 2 years ago06/02/22 at 9:01 pm (UTC)
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"Hi Lauren, Would it be possible to share a link to your course so we can see what's happening? Also, have you tried uploading a new cours..."
  • almost 2 years ago05/26/22 at 10:06 pm (UTC)
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Lea Agato replied to the discussion Unique lesson Code/Identifier
"Hi Pierre, thanks for letting us know your courses work in your LMS if they're published in SCORM 1.2 format. May I know what LMS y..."
  • almost 2 years ago05/26/22 at 9:57 pm (UTC)
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Lea Agato replied to the discussion Audio player optional settings
"Hi Karyn, You can change the background of the block, by clicking on Edit > Settings on the block. I hope this helps!"
  • almost 2 years ago05/26/22 at 9:31 pm (UTC)
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Lea Agato replied to the discussion Are Rise flashcards accessible?
"Hi Christina, thanks for checking in on this. We're working on improvements for flashcard blocks so, stay tuned for updates! We keep our ..."
  • almost 2 years ago05/25/22 at 12:42 pm (UTC)
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Lea Agato replied to the discussion Localization friendly request
"Hi, Matt! If you edit the label on your account, all your courses using the same label set will be affected by the change. Have you remov..."
  • almost 2 years ago05/25/22 at 12:30 pm (UTC)
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Lea Agato replied to the discussion Rise and adding Audio
"Thanks for reaching out, Luciana! Rise doesn't have a background music feature, but you can check out this thread for suggestions fr..."
  • almost 2 years ago05/24/22 at 9:07 pm (UTC)
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"Hi Gerry, we're still tracking requests for this feature. For now, your best option is to remove the user from your team and reassign her..."
  • almost 2 years ago05/24/22 at 9:00 pm (UTC)
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"Hi folks! Thanks for following up on this feature. We don't have updates yet, but we'll be sure to share it here as soon as we have updates!"
  • almost 2 years ago05/19/22 at 8:24 pm (UTC)
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"Hi, Tara! I'm sorry to hear you're also having the same issue. To work around this, please try manually deleting or renaming the du..."
  • almost 2 years ago05/17/22 at 8:46 pm (UTC)
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Lea Agato replied to the discussion Attaching files in other languages
"Hi, Donna! That's right. You'll want to avoid using special characters, accents, or symbols in your file names, including spaces and unde..."
  • almost 2 years ago05/17/22 at 8:40 pm (UTC)
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Lea Agato replied to the discussion Rise360 Persistent Logo
"HI there, cplace Academy. Thanks for sharing your ideas! I'll share this with my team, and we'll let you know if we make changes that wil..."
  • almost 2 years ago05/17/22 at 8:18 pm (UTC)
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"Hi Wendy! That's right. You can crop the images or add them in a collage, as long as they are used within your Articulate authored conten..."
  • almost 2 years ago05/17/22 at 1:10 pm (UTC)
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Lea Agato replied to the discussion Transferring Course to Another User
"Hi Arisara, You can try the following steps: Add your old user to the seat. Add your new user as an Admin to your team. This will not ta..."
  • almost 2 years ago05/13/22 at 8:37 pm (UTC)
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"Hi Kristen! Are your files getting converted to jpg even after adding _NOPROCESS_ to your file name? I found that this only happens for i..."
  • almost 2 years ago05/13/22 at 8:25 pm (UTC)
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"Hi, Derek! Rise only accepts .xlf or .xliff formats for translating courses. I hope this helps! "
  • almost 2 years ago05/11/22 at 9:24 pm (UTC)
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Lea Agato replied to the discussion Can't edit flashcards in Rise
"Hi Leslie! Can you try logging out of Rise, then try to clear your browser cache. Let me know if this fixes the issue!"
  • almost 2 years ago05/11/22 at 9:13 pm (UTC)
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"By the way, Natalie, I wanted to let you know that your comment will include your email signature why you reply to a thread via email. Pl..."
  • almost 2 years ago05/02/22 at 6:30 pm (UTC)
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"Hi Luis and Natalie! Those addresses found in the imsmafest.xml file are essentially instructions to the LMS on how to read the special f..."
  • almost 2 years ago05/02/22 at 6:21 pm (UTC)
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"Hi Candy! We experienced issues in Rise 360 (https://www.articulatestatus.com/) earlier today, but now everything is working normally aga..."
  • almost 2 years ago05/02/22 at 4:59 pm (UTC)