Lea Agato
Staff
Customer Support Engineer
at
Articulate
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Metro Manila, Philippines
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Website
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Contact Me
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Lea Agato replied to the discussion Embedding Surveymonkey into Rise
"Hi Michael,
Here's how you can add a survey created in Microsoft Forms:
Copy the share link of your Microsoft Form.
In Rise, add a Multi..."
- 7 months ago09/28/23 at 10:47 am (UTC)
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Lea Agato replied to the discussion Settings on Images
"Hi, Kathryn! I just want to quickly mention that your email signature containing your contact information is included in the post when yo..."
- 7 months ago09/22/23 at 11:26 am (UTC)
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Lea Agato replied to the discussion Rise Freezing During Editing
"Hi, Raeven! Are you still seeing this issue? If so, please ask your network admin to open port 443 and add the domains listed in this art..."
- 7 months ago09/22/23 at 11:21 am (UTC)
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Lea Agato replied to the discussion Character state not changing in Rise Scenario block
"Hi Jennifer! I'm sorry you're running into this issue. We'd like to take a closer look at your course. Would you be able to send us a cop..."
- 7 months ago09/22/23 at 11:05 am (UTC)
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Lea Agato replied to the discussion Copyright question - using videos
"Hi there! For Rise 360 pre-built content, you're granted a license to use that content within Articulate 360, but can't add them standalo..."
- 7 months ago09/20/23 at 12:31 pm (UTC)
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Lea Agato replied to the discussion Tab Titles Are Being Funky
"Hi Julia,
So sorry to hear you're seeing this issue with your tab titles. Are you using custom fonts in your course theme? If so, could y..."
- 7 months ago09/20/23 at 12:03 pm (UTC)
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Lea Agato replied to the discussion Ability to invert Image & Text block positioning on mobile
"Hi Kathryn,
There isn't a way to manually adjust the position of the text in an Image & text block when the course is viewed on a mob..."
- 7 months ago09/20/23 at 6:16 am (UTC)
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Lea Agato replied to the discussion Change button text colour
"Hi Kristi,
If you're still seeing this issue, could you try refreshing the page and confirm if the buttons are still black? You can..."
- 7 months ago09/20/23 at 1:25 am (UTC)
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Lea Agato replied to the discussion Settings on Images
"Hi folks! The padding option was moved to the upper right corner of the block as part of the enhanced block settings feature we released ..."
- 7 months ago09/20/23 at 1:15 am (UTC)
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Lea Agato replied to the discussion Unable to change Padding
"Hi folks! The padding option was moved to the upper right corner of the block as part of the enhanced block settings feature we released ..."
- 7 months ago09/20/23 at 1:11 am (UTC)
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Lea Agato replied to the discussion 'Real Content' Rise 360 Course Templates - Diversity
"Hi Caitlin, thanks for letting us know that you need content for Hispanic Heritage Month (Sept 15-Oct 15). I let my team know about ..."
- 7 months ago09/19/23 at 6:42 am (UTC)
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Lea Agato replied to the discussion I thought I would share a solution to removing the progress indicator on lessons in RISE
"Thanks so much for sharing your solution, Pano! "
- 7 months ago09/19/23 at 6:36 am (UTC)
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Lea Agato replied to the discussion Rise replaces & with & in URL links with Embed block
"Hi there, Stuart! I see you also posted your issue in this thread where I replied to you. We can continue our discussion there if you hav..."
- 7 months ago09/19/23 at 6:34 am (UTC)
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Lea Agato replied to the discussion Translated step label in Process component
"Hi Emily,
Thanks for letting us know you're seeing this issue when translating the step label of your course. Since the step labels are c..."
- 7 months ago09/19/23 at 6:30 am (UTC)
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Lea Agato replied to the discussion Rise changes & in embed link to &
"Hi Stuart,
We have documented this issue where the & symbol is showing as "&" in an embed block in Rise. I'm sorry if this iss..."
- 7 months ago09/19/23 at 5:22 am (UTC)
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Lea Agato replied to the discussion Review and Rise not loading
"Hi Lindsey,
I'm sorry to hear that Review and Rise have not been loading for you. I've tested Review and Rise in my environment and they ..."
- 7 months ago09/15/23 at 7:30 am (UTC)
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Lea Agato replied to the discussion Change quiz feedback font size (Articulate Rise 360)
"Hi Selma,
When you're editing your quiz question, you can follow these steps:
Highlight the text for your feedback
Right-click to reveal..."
- 7 months ago09/15/23 at 7:09 am (UTC)
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Lea Agato replied to the discussion Upward arrow on the scroll bar doesn't work in the LMS for Windows
"Hi Nikita,
We'd be more than happy to help troubleshoot this issue. Would you mind opening a support case for this using this form? Our c..."
- 7 months ago09/15/23 at 12:57 am (UTC)
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Lea Agato replied to the discussion Project Management/Archive Solutions
"Hi, Aaron! Thanks for letting us know you need a way to download your Rise 360 course as a backup.
Since Rise 360 is an online tool..."
- 7 months ago09/14/23 at 6:42 am (UTC)
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Lea Agato replied to the discussion Parts of the Process Block type is not includesin the Translation Export
"Hi, Karen! Thanks for letting us know you're seeing this issue when translating your course. I'm really sorry for the inconvenience. Sinc..."
- 7 months ago09/14/23 at 6:32 am (UTC)
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Lea Agato replied to the discussion Remove Course Cover Page in Microlearning
"Hi, Audra! I just want to quickly mention that your email signature containing your contact information is included in the post when you ..."
- 7 months ago09/14/23 at 3:54 am (UTC)
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Lea Agato replied to the discussion RISE - Publish to Sharepoint 365/Web
"Hi Kathryn! I just want to quickly mention that your email signature containing your contact information is included in the post when you..."
- 7 months ago09/14/23 at 3:32 am (UTC)
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Lea Agato replied to the discussion 1 day left in trial expiry but still its not working
"Hi Taimoor! Are you still seeing an error when you access your course? If so, kindly share a screenshot of the error so we can what's hap..."
- 7 months ago09/14/23 at 1:55 am (UTC)
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Lea Agato replied to the discussion BOLD text is not working
"Hi, Mandy! Have you tried deleting your Filson pro book, and importing it again?
Here’s how to delete your font:
Go to your R..."
- 7 months ago09/14/23 at 1:39 am (UTC)
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Lea Agato replied to the discussion microlearning title
"Hi, Noel! Thanks for letting us know you need the option to switch off the cover page during preview. We have this documented as a featur..."
- 7 months ago09/14/23 at 12:31 am (UTC)