Lea Agato
Lea Agato Staff
Customer Support Engineer at Articulate
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Lea Agato replied to the discussion Rise text color
"Hi Angela, thanks for letting us know that you need this feature! This option isn't available in Rise at the moment, but we're trac..."
  • 3 months ago11/10/22 at 5:52 pm (UTC)
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"Hi, Haeyoung! You can export your Rise course for web distribution and host it on a web server. With this, you can embed your Rise course..."
  • 3 months ago11/08/22 at 5:30 pm (UTC)
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"Hi Robin, Thanks for letting us know that you would like to have the Question Banks feature to be available in Rise. While this feature i..."
  • 3 months ago11/08/22 at 5:15 pm (UTC)
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Lea Agato replied to the discussion Block Templates not saving
"Hi, Michelle! It looks like one of our customer support engineers, Philam, provided you with some troubleshooting steps under case#340897..."
  • 3 months ago11/03/22 at 11:45 pm (UTC)
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"Hi Dhyani, It looks like you've also posted your question in this thread. I just wanted to link the discussion here for anyone who's foll..."
  • 3 months ago11/03/22 at 4:53 pm (UTC)
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Lea Agato replied to the discussion Audio file not uploading
"Hi Jessica, I'm sorry to hear that converting all your m4a files to mp3 will be complicated. We don't have updates on this issue right no..."
  • 3 months ago11/03/22 at 4:43 pm (UTC)
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"Hi Iasmi! I’m more than glad to help with your queries. To clarify, did you create your Rise Job Aids courses that you created from scrat..."
  • 3 months ago11/03/22 at 4:33 pm (UTC)
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"Hi Naima! It looks like you've submitted a support case for this issue. My colleague, Darrell, has requested additional information. Plea..."
  • 3 months ago11/01/22 at 3:30 pm (UTC)
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Lea Agato replied to the discussion Embed Google Forms
"Hi Dhyani! Since google forms are submitted outside your Rise course, there isn't a way to track your learners' completion of the embedde..."
  • 3 months ago10/27/22 at 2:46 pm (UTC)
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Lea Agato replied to the discussion Picture Size
"Hi, Bea! Flashcard images require a square (1:1 aspect ratio) image. You can use the built-in cropping tool in Rise to help y..."
  • 3 months ago10/27/22 at 2:23 pm (UTC)
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Lea Agato replied to the discussion jfif format upload in Rise course
"Hi Eddy, If you have a *.jfif file, you can simply rename it as *.jpeg and you'll be able to upload them in Rise without any problems. I ..."
  • 3 months ago10/21/22 at 3:22 pm (UTC)
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Lea Agato replied to the discussion No access to rise training
"Hi, Martha! It looks like you're trying to access the author link of the course. This link can only be accessed by the course owner.&nbsp..."
  • 3 months ago10/19/22 at 11:47 am (UTC)
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"Hi, Jas! I'm sorry to hear you're having trouble uploading your audio. I would love to take a closer look at your file. Would you mind sh..."
  • 3 months ago10/19/22 at 11:21 am (UTC)
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"Hi Natalie, I haven't experienced this issue myself, but you can try re-encoding your video using a third-party video conversion to..."
  • 3 months ago10/19/22 at 11:18 am (UTC)
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"Hi Martin, We have this issue documented as a possible bug, but we don't have an update on a fix yet. A workaround that you can try..."
  • 3 months ago10/19/22 at 11:02 am (UTC)
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"Hi Chris! You can export your Rise or Storyline courses for web if you want to host them in Sharepoint. Here's how to export your Ri..."
  • 3 months ago10/17/22 at 3:02 pm (UTC)
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"Hi there! Have you tried testing your course in SCORM Cloud to see if you're getting the same results when viewing your course in Mi..."
  • 3 months ago10/17/22 at 2:12 pm (UTC)
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Lea Agato replied to the discussion Embed Office 365 Forms
"Hi Madhu, Thanks for sharing your iframe code. When you create the link in Microsoft Forms, please set the option to Anyone c..."
  • 3 months ago10/17/22 at 1:27 pm (UTC)
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"Hi there, Chantal. That sounds like a plan! Let us know if the options shared by Crystal works for you or if you need help with anything ..."
  • 4 months ago10/13/22 at 6:21 pm (UTC)
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"Hi there, Chantal. That sounds like a plan! Let us know if the options shared by Crystal works for you or if you need help with anything ..."
  • 4 months ago10/13/22 at 6:20 pm (UTC)
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"Hi there, Daryl! I would love to take a closer look at this issue you are currently having. Would you mind sharing screenshots of the iss..."
  • 4 months ago10/13/22 at 6:02 pm (UTC)
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Lea Agato replied to the discussion Displaying a Storyline block in Rise
"Hi Gayathri, We would love to take a look at your file so we can better understand what's happening. Would you mind sharing the fol..."
  • 4 months ago10/13/22 at 5:58 pm (UTC)
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"Hi, HP Life! That's right! Arabic is one of the supported video player languages in Rise. Please try the following steps and ..."
  • 4 months ago10/13/22 at 5:47 pm (UTC)
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"Hi Aimee, Have you tried clearing your browsing data? Here's how to do it for your browser: Google Chrome Firefox Safari Microsof..."
  • 4 months ago10/12/22 at 3:05 pm (UTC)
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Lea Agato replied to the discussion Glitch with numbered list in Rise
"Hi, Jackie! I tried to replicate this issue by creating an ordered list and typing in each item, and by copying a list from another sourc..."
  • 4 months ago10/12/22 at 2:49 pm (UTC)