Lea Agato
Lea Agato Staff
Customer Support Engineer at Articulate
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Lea Agato replied to the discussion Image max display size on zoom
"Hi Diana, the Zoom on image click feature will zoom an image up to its original size. If you're not getting your expected resul..."
  • 27 days ago11/02/21 at 2:26 pm (UTC)
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"Hi Joanne, I've renamed your file to LOGO_NOPROCESS_.png please try using this file and see if this helps! You can also check ..."
  • 1 month ago10/28/21 at 12:51 pm (UTC)
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Lea Agato replied to the discussion Scenarios
"Hi folks, thanks for adding your voice to this feature request! We don't have updates for this at the moment, but we'll be sure to let yo..."
  • 1 month ago10/28/21 at 4:17 am (UTC)
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"Hi Olivia, sorry to hear you're running into this. We have this documented as a possible bug, and you're in the right place for updates o..."
  • 1 month ago10/24/21 at 7:31 pm (UTC)
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"Thanks for providing your image file! We have this issue documented as a possible bug and I'll update you in this discussion once we..."
  • 1 month ago10/24/21 at 7:25 pm (UTC)
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Lea Agato replied to the discussion SCORM Results from Rise Course
"Hi Stephen, if you publish your course and you selected to Track using course completion, your LMS may not display the learner's sco..."
  • 1 month ago10/24/21 at 7:23 pm (UTC)
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"Hi Sarah, thanks for following up on this issue. We don't have updates yet but we'll keep you posted if that changes! In the meantime, yo..."
  • 1 month ago10/24/21 at 7:10 pm (UTC)
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"So sorry you're running into this issue, Lukas! We have this documented as a possible bug, and I'll let you know here in this discus..."
  • 1 month ago10/24/21 at 7:03 pm (UTC)
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Lea Agato replied to the discussion Audio Not Playing
"Hi Emily, while it's possible to add audio to your Rise course, there isn't an audio mixing option available in Rise like in Storyli..."
  • 1 month ago10/24/21 at 6:24 pm (UTC)
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"Nina, we're tracking requests for customizing the quiz results page and we'll let you know here if this becomes available. &nbs..."
  • 1 month ago10/24/21 at 6:12 pm (UTC)
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"Hi Caitlin, you can check out this article on how to fix invalid embed codes in Rise. If you're still having trouble, would you..."
  • 1 month ago10/23/21 at 6:54 am (UTC)
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Lea Agato replied to the discussion Flashcard Stack formatting Text
"Hi Elizabeth, have you tried highlighting the text and selecting left align on the text pop-up buttons? If this doesn't help, c..."
  • 1 month ago10/23/21 at 6:50 am (UTC)
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Lea Agato replied to the discussion Code snippets in a Rise tab block
"Hi Laura! There might be a different solution for each built-in block type. If you can provide more details on the exact m..."
  • 1 month ago10/23/21 at 6:45 am (UTC)
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"Hi Stephanie! There is currently no option to customize the audio player in Rise. I'll be sure to update you here if we make c..."
  • 1 month ago10/23/21 at 5:06 am (UTC)
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Lea Agato replied to the discussion Access to Rise course in new account
"Can you provide more details on why your account is not working? Are you trying to access your courses on an expired account? If yo..."
  • 1 month ago10/23/21 at 4:47 am (UTC)
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Lea Agato replied to the discussion Deleting Lessons in a Rise course
"Hi Marianne, please make sure you are using a Rise-supported browser. If you've done this and the problem is still happen..."
  • 1 month ago10/23/21 at 3:36 am (UTC)
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Lea Agato replied to the discussion Undo Function in RISE
"Thanks for adding your voice, folks! We're still tracking requests for this feature. We don't have updates right now, but we'll let you k..."
  • 1 month ago10/23/21 at 3:26 am (UTC)
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"Hi Christa! Thanks for sharing your feedback. The content in Rise templates uses lorem ipsum which is an industry-standard placeholder te..."
  • 1 month ago10/21/21 at 1:32 pm (UTC)
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"Hi folks! Just in case Euan isn't subscribed to this discussion any longer, you can try the Contact Me option on his..."
  • 1 month ago10/19/21 at 2:24 am (UTC)
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Lea Agato replied to the discussion Quiz Attempts to the LMS
"Hi Mark, here's what happens when a learner takes the same quiz multiple times: When a learner takes a quiz multiple times within t..."
  • 1 month ago10/18/21 at 12:11 pm (UTC)
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"Hi Fraser! I'm sorry to hear you're getting issues with your Storyline block in Rise! If this only started happening recently, here's wha..."
  • 1 month ago10/18/21 at 11:57 am (UTC)
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"Hi Shua, can you share more details on the type of number lists you're trying to create in Rise so we can help with a solution ..."
  • 1 month ago10/18/21 at 12:22 am (UTC)
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Lea Agato replied to the discussion Rise: Default Font Size
"Thanks for sharing your workaround, Ryan! We don't have an update for this feature, but we'll share updates here if anything changes!"
  • 1 month ago10/16/21 at 5:47 am (UTC)
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Lea Agato replied to the discussion Switch display language in Rise 360
"Hi Claude, thanks for following up on this feature request. We don't have an update on this yet but we'll let you know if this chan..."
  • 1 month ago10/16/21 at 3:15 am (UTC)
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Lea Agato replied to the discussion Survey questions in Rise 360?
"Thanks for adding your voice to this feature, Julianne! We'll be sure to let you know here if we have news about this feature."
  • 2 months ago10/15/21 at 4:15 am (UTC)