Lea Agato
Lea Agato Staff
Customer Support Engineer at Articulate
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Lea Agato replied to the discussion Video audio sync issue (rise 360)
"Glad to hear you found a solution. Thanks for sharing it here!"
  • over 2 years ago11/05/21 at 2:19 am (UTC)
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Lea Agato replied to the discussion ISO HELP WITH TRANSLATIONS
" Hi April! Yes, it's possible to translate your Rise course from one language to another. You can check out this article for i..."
  • over 2 years ago11/04/21 at 6:00 am (UTC)
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Lea Agato replied to the discussion Doc to Xliff converstion tool
"Hi Jennifer, sorry to hear you're having trouble importing your translation files. If you're seeing an error saying the translation file ..."
  • over 2 years ago11/04/21 at 5:58 am (UTC)
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Lea Agato replied to the discussion Doc to Xliff converstion tool
"Hi Jennifer, sorry to hear you're having trouble importing your translation files. If you're seeing an error saying the translation file ..."
  • over 2 years ago11/04/21 at 5:58 am (UTC)
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Lea Agato replied to the discussion New Rise Feature: Send a Copy
"Hi Daria, if you send a copy of your course to another author, the recipient will have their own version of the course. They can change t..."
  • over 2 years ago11/04/21 at 4:21 am (UTC)
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Lea Agato replied to the discussion Custom JS in Rise?
"Hi there, Rebecca! Just in case James isn't following this discussion any longer, you can try the Contact Me&nb..."
  • over 2 years ago11/04/21 at 2:05 am (UTC)
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"Hi Veronika, if Rise works on a private browser window, here's a couple of things you can try: Disable all browser add-ons/extensio..."
  • over 2 years ago11/04/21 at 1:59 am (UTC)
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Lea Agato replied to the discussion RISE 360 - No LMS
"Hi Steven, one option you can try is to embed a web form at the end of the course. You can use Restricted Navigation, to p..."
  • over 2 years ago11/04/21 at 1:54 am (UTC)
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"Hi Veronika, do you have the latest version of Firefox installed? If not, please install the latest version and see if you still get the ..."
  • over 2 years ago11/02/21 at 3:39 pm (UTC)
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Lea Agato replied to the discussion Course Completion Data
"Hi Heather? Have you tried testing your course in SCORM Cloud, and are you getting the same error? If you encoun..."
  • over 2 years ago11/02/21 at 2:57 pm (UTC)
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"Hi Eric, are you getting the same results when you test your course in SCORM Cloud? This article has troubleshooting steps to h..."
  • over 2 years ago11/02/21 at 2:52 pm (UTC)
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Lea Agato replied to the discussion Image max display size on zoom
"Hi Diana, the Zoom on image click feature will zoom an image up to its original size. If you're not getting your expected resul..."
  • over 2 years ago11/02/21 at 2:26 pm (UTC)
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"Hi Joanne, I've renamed your file to LOGO_NOPROCESS_.png please try using this file and see if this helps! You can also check ..."
  • over 2 years ago10/28/21 at 12:51 pm (UTC)
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Lea Agato replied to the discussion Scenarios
"Hi folks, thanks for adding your voice to this feature request! We don't have updates for this at the moment, but we'll be sure to let yo..."
  • over 2 years ago10/28/21 at 4:17 am (UTC)
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"Hi Olivia, sorry to hear you're running into this. We have this documented as a possible bug, and you're in the right place for updates o..."
  • over 2 years ago10/24/21 at 7:31 pm (UTC)
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"Thanks for providing your image file! We have this issue documented as a possible bug and I'll update you in this discussion once we..."
  • over 2 years ago10/24/21 at 7:25 pm (UTC)
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Lea Agato replied to the discussion SCORM Results from Rise Course
"Hi Stephen, if you publish your course and you selected to Track using course completion, your LMS may not display the learner's sco..."
  • over 2 years ago10/24/21 at 7:23 pm (UTC)
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"Hi Sarah, thanks for following up on this issue. We don't have updates yet but we'll keep you posted if that changes! In the meantime, yo..."
  • over 2 years ago10/24/21 at 7:10 pm (UTC)
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"So sorry you're running into this issue, Lukas! We have this documented as a possible bug, and I'll let you know here in this discus..."
  • over 2 years ago10/24/21 at 7:03 pm (UTC)
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Lea Agato replied to the discussion Audio Not Playing
"Hi Emily, while it's possible to add audio to your Rise course, there isn't an audio mixing option available in Rise like in Storyli..."
  • over 2 years ago10/24/21 at 6:24 pm (UTC)
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"Nina, we're tracking requests for customizing the quiz results page and we'll let you know here if this becomes available. &nbs..."
  • over 2 years ago10/24/21 at 6:12 pm (UTC)
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"Hi Caitlin, you can check out this article on how to fix invalid embed codes in Rise. If you're still having trouble, would you..."
  • over 2 years ago10/23/21 at 6:54 am (UTC)
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Lea Agato replied to the discussion Flashcard Stack formatting Text
"Hi Elizabeth, have you tried highlighting the text and selecting left align on the text pop-up buttons? If this doesn't help, c..."
  • over 2 years ago10/23/21 at 6:50 am (UTC)
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Lea Agato replied to the discussion Code snippets in a Rise tab block
"Hi Laura! There might be a different solution for each built-in block type. If you can provide more details on the exact m..."
  • over 2 years ago10/23/21 at 6:45 am (UTC)
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"Hi Stephanie! There is currently no option to customize the audio player in Rise. I'll be sure to update you here if we make c..."
  • over 2 years ago10/23/21 at 5:06 am (UTC)