Lea Agato
Staff
Customer Support Engineer
at
Articulate
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Metro Manila, Philippines
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Website
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Contact Me
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Lea Agato replied to the discussion Trouble launching Rise course on Amazon S3
"Hello Mark, I see you've also posted your query in this thread. We can continue discussing this issue there. Thanks!"
- over 2 years ago09/07/21 at 10:34 pm (UTC)
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Lea Agato replied to the discussion Serbian letters in Rise čšćžđ
"Hi Ana, please follow the steps in this article to ensure your Serbian Latin letters are displayed properly in your course..."
- over 2 years ago09/07/21 at 10:26 pm (UTC)
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Lea Agato replied to the discussion Hosting rise course in Amazon S3 using cloudberry - blank webpage
"Hi Mark! We'd love to help you troubleshoot this issue, will you be able to share a link to the course you uploaded in Amazon S3? Please ..."
- over 2 years ago09/06/21 at 11:33 pm (UTC)
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Lea Agato replied to the discussion Rise - Different width for the "container" element
"Hi Bram, we don't have this in our roadmap yet, but we'll let share updates here if the feature becomes available!"
- over 2 years ago09/06/21 at 11:25 pm (UTC)
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Lea Agato replied to the discussion Articulate Rise: How to display storyline block in full width?
"Hi John, thanks for sharing your screenshot. There isn't a way to adjust the margins for a Storyline block but we're tracking requests fo..."
- over 2 years ago09/06/21 at 10:58 pm (UTC)
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Lea Agato replied to the discussion Rise 360 Change answers
"Hi Christina! Yes, the option is available in Quizmaker. You can change the behavior in the Player features > An..."
- over 2 years ago09/04/21 at 12:51 am (UTC)
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Lea Agato replied to the discussion Unwanted scrolling of Storyline box in Rise
"Hi Philip, sorry to hear you're also seeing this issue! It looks like they're looking into this as a possible bug. What browser are..."
- over 2 years ago09/04/21 at 12:43 am (UTC)
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Lea Agato replied to the discussion Access to content for new team member
"Thanks for chiming in, Cindy! We'll be sure to share updates here if we make changes that will help!"
- over 2 years ago09/04/21 at 12:28 am (UTC)
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Lea Agato replied to the discussion Storyline interaction doesn't work properly in RISE
"Hi Mona, I'm glad to hear that you got help from our Support Engineers on this issue. Thanks for letting us know!"
- over 2 years ago09/04/21 at 12:24 am (UTC)
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Lea Agato replied to the discussion HEX color code for Rise process block
"Thanks for chiming in Chris! We don't have this feature in our roadmap right now but we'll let you know here if we make any cha..."
- over 2 years ago09/04/21 at 12:22 am (UTC)
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Lea Agato replied to the discussion Attached PDFs that open in a new window
"Hi Catherine, I would love to better understand what’s happening when your learners are opening the pdf so we can help you with this issu..."
- over 2 years ago09/04/21 at 12:16 am (UTC)
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Lea Agato replied to the discussion Rise 360 repeatedly not saving corrections
"Hi Alena, I'm sorry to hear that updates to your Rise course aren't saving properly. Do you get the same results when viewing the c..."
- over 2 years ago09/03/21 at 11:31 pm (UTC)
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Lea Agato replied to the discussion Employee has left company, we need to transfer his licence to his successor (new hire)
"Hello Petra! You can transfer Rise 360 content from one team member to another when someone leaves your team. Please check out this&..."
- almost 3 years ago06/28/21 at 9:02 pm (UTC)
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Lea Agato replied to the discussion Stop video
"Hi there, Mary and Natalie! If you use Multimedia > Embed to add your videos, they will continue to play even as you scroll throu..."
- almost 3 years ago06/23/21 at 7:25 pm (UTC)
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Lea Agato replied to the discussion Rise courses not tracking properly on Chromebook?
"Hi there, Michelle! I understand you're seeing an issue with your course when viewing it on Chromebook. You'll want to make sure that you..."
- almost 3 years ago06/22/21 at 8:24 pm (UTC)
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Lea Agato replied to the discussion Curly Brackets in Rise Tables
"Hi there, Cecily! The text editor for Rise does not support input for mathematical equations or symbols. We're tracking requests for this..."
- almost 3 years ago06/15/21 at 9:07 pm (UTC)
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Lea Agato replied to the discussion Feedback comments disappeared
"I’m sorry to hear you’ve run into this issue. We’d like to take a closer look at what’s happening and to do that, we’ll need the followin..."
- almost 3 years ago06/15/21 at 8:46 pm (UTC)
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Lea Agato replied to the discussion RISE generated web content contains outdated version of JQuery
"Hi there, I've let my team know about your requirement for JQuery version 3.6. We'll let you know here as soon as this becomes updated!&n..."
- almost 3 years ago06/15/21 at 8:13 pm (UTC)
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Lea Agato replied to the discussion Quiz Question Banks " in development"
"Hi there! We don't have an ETA for this feature at this time. We'll let you know if that changes!"
- almost 3 years ago06/09/21 at 9:14 pm (UTC)
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Lea Agato replied to the discussion Scenario Block - adding additional responses
"Hi Nancy! We're tracking requests for the option to add additional characters in your scenario block, and I've added you to the list. We'..."
- almost 3 years ago06/09/21 at 8:47 pm (UTC)
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Lea Agato replied to the discussion How to disable completion when taking a course
"Hi Hector! At the moment, the completion status will always be displayed in your Rise courses. We're tracking requests for this fea..."
- almost 3 years ago06/09/21 at 8:36 pm (UTC)
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Lea Agato replied to the discussion "Choice 1" and "Choice 2" placeholders a sort of a pain
"Hi there, Micah! Multiple choice and multiple response question types require at least 2 choices, which is why placeh..."
- almost 3 years ago05/27/21 at 5:14 pm (UTC)
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Lea Agato replied to the discussion Problem with white bars when inserting storyline block in rise.
"Hi Joey, I'm sorry to hear that you're still facing this issue after updating to the newest version of Storyline. Can you share your..."
- almost 3 years ago05/27/21 at 4:57 pm (UTC)
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Lea Agato replied to the discussion Translated Labels not visible in Edit Mode
"Hi Ruben! Please try refreshing your browser, then preview the lesson. Once you've done these steps, check if the labels on the scenario ..."
- almost 3 years ago05/18/21 at 9:19 pm (UTC)
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Lea Agato replied to the discussion RISE not marking completion
"Hi Noa! If your course isn't saving the correct location where the learner stopped, it is possible that you are exceeding the suspend dat..."
- almost 3 years ago05/18/21 at 9:06 pm (UTC)