Maria Costa-Stienstra
Maria Costa-Stienstra Staff
Customer Happiness Specialist at Articulate
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Maria Costa-Stienstra replied to the discussion Embedding videos from URL
"Hi, Joan. Thank you for reaching out! When you embed a video (or web object), it is dependent on the location it's pointed to. If the URL..."
  • 10 hours ago10/20/21 at 8:39 pm (UTC)
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Maria Costa-Stienstra replied to the discussion écran de chargement vidéo non souhaité
"Bonjour et bienvenue, Richard. Since you have a video on your first slide, this article will explain why you see this beha..."
  • 11 hours ago10/20/21 at 7:51 pm (UTC)
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Maria Costa-Stienstra replied to the discussion How to record sound from the user in storyline?
"Hi, Linh. Thank you for reaching out! While not currently a feature in Storyline, we have a feature request logged to allow&nbs..."
  • 14 hours ago10/20/21 at 4:50 pm (UTC)
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"Hi, Kent, and welcome to E-Learning Heroes! ✨ Thank you for letting us know it worked! I wanted to share this article that..."
  • 14 hours ago10/20/21 at 4:39 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Delete all questions banks at one time
"Hi, Daniela. While you can't delete multiple question banks at once, you can use the Question Bank Manager. See below: I hope this ..."
  • 15 hours ago10/20/21 at 4:01 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Storyline Crash
"Hi, Irene. I'm sorry to hear you're experiencing crashing often when using Storyline! A few suggestions to try: Are you working fro..."
  • 15 hours ago10/20/21 at 3:45 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Exporting issue (Chinese language)
"Hi, Luciana. Thank you for opening a support case with our engineers! I see you're working with Cleo, so you're in great hands! Please re..."
  • 15 hours ago10/20/21 at 3:24 pm (UTC)
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"Hi, Benjamin, and welcome to E-Learning Heroes! ✨ While there isn't an out-of-the-box feature to save as PDF, there are a few ways y..."
  • 16 hours ago10/20/21 at 2:45 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Moving Dial with Hovering over Item
"Hi, Tanja. The trick is to re-insert the picture in that new state (you can cut and paste using Ctrl+X and Ctrl-V). Here's a 30 second&nb..."
  • 16 hours ago10/20/21 at 2:11 pm (UTC)
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Maria Costa-Stienstra replied to the discussion storyline 360 vs storyline 3 - features
"Hi, Lior. I see that Judy already gave you some helpful information and suggestions above (thanks, Judy!), but I wanted to follow up with..."
  • 17 hours ago10/20/21 at 1:58 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Change State of Object with Drag&Drop
"Hi, Tanja. Thank you for sharing your .story file! I'm not sure I fully understand how you want the drag-and-drop to behave. I saw that y..."
  • 17 hours ago10/20/21 at 1:48 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Moving Dial with Hovering over Item
"Hi, Tanja. Thank you for sharing the .story file! Is there a specific reason why you want to use a Dial? I saw that it was hidden on your..."
  • 17 hours ago10/20/21 at 1:40 pm (UTC)
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"Hi, Jean-Pascal. Thank you for the update! I added your comments and questions to the case to have all the communication in one place.&nb..."
  • 17 hours ago10/20/21 at 1:18 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Character Bundle for Storyline 3
"Hi, George. Thank you for reaching out! I went ahead and opened a support case on your behalf, so we can help you locate and install your..."
  • 1 day ago10/19/21 at 8:08 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Storyline 3: Controlling when the NEXT button appears
"Hi, Shel. Thank you for reaching out! When you use a Lightbox, it is usually triggered with a click. If that's the case, you can use a vi..."
  • 1 day ago10/19/21 at 6:31 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Video not playing in preview
"Hello, A C. Thank you for sharing your .story file! I noticed your timeline on slide 1.2 (with the first video) was 13 seconds..."
  • 1 day ago10/19/21 at 4:57 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Arrow keys to navigate slides
"Hi, Patricio. I took a quick look and did not see a case started from your e-mail. If you haven't received a case number yet, and yo..."
  • 1 day ago10/19/21 at 4:38 pm (UTC)
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"Hi, Mark, and welcome to E-Learning Heroes! ✨ Thank you for reaching out! Please take a look at the article below for some suggestio..."
  • 1 day ago10/19/21 at 3:45 pm (UTC)
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"Thank you, Jean-Pascal! I received the file, and I'll respond through the case."
  • 1 day ago10/19/21 at 1:28 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Text to Speech Disabled?
"Hi, Christine. Great call opening a support case! I see you worked with Chester, and you were able to adjust your computer settings ..."
  • 1 day ago10/19/21 at 1:23 pm (UTC)
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"Hi, Pranshu, and welcome to E-Learning Heroes! ✨ You can find the user's responses under Interactions in SCORM Cloud's reports. Here..."
  • 1 day ago10/19/21 at 1:13 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Reset a question
"Hello, Jean-claude, and welcome to E-Learning Heroes! ✨ Thank you for reaching out! It sounds like submitting all the questions at o..."
  • 1 day ago10/19/21 at 1:06 pm (UTC)
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"Hi, Jean-Pascal. Thank you for reaching out! I'm happy to take a look at what's going on in your .story file if you can share it ei..."
  • 1 day ago10/19/21 at 1:01 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Photos and Illustrations not working
"Hi, Paul, and welcome to E-Learning Heroes! ✨ Thank you for reaching out! I'm sorry to hear you're having trouble downloading i..."
  • 1 day ago10/19/21 at 12:56 pm (UTC)
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Maria Costa-Stienstra replied to the discussion Shortcut Keys for Windows+D
"Hi, Hana, and welcome to E-Learning Heroes! ✨ Are you trying to use Windows+D as a combination for the When the user presses a key t..."
  • 2 days ago10/18/21 at 7:12 pm (UTC)