Mark Matheson
Mintra
Activity
Mark Matheson replied to the discussion Audio cutting out. SL360 publish, on LMS
"Thanks Kelly, I tend to agree it does sound like its not the file that is causing the issues. We are continuing to troubleshoot, and it m..."
- 11 months ago05/26/23 at 10:39 am (UTC)
Activity
Mark Matheson replied to the discussion Audio cutting out. SL360 publish, on LMS
"Thanks, but we are on April 18, 2023 (Build 3.75.30269.0) the latest version at this point"
- 11 months ago05/25/23 at 9:29 am (UTC)
Activity
Mark Matheson started a new discussion Audio cutting out. SL360 publish, on LMS
"Hi,
We are having an issue where a client, reviewing a module we created, is constantly getting an audio issue where the audio cuts out o..."
- 11 months ago05/25/23 at 7:55 am (UTC)
Activity
Mark Matheson started a new discussion Storyline 360 and the use of open source components
"We have a query from a client regarding the use of open source software:
They ask: The Supplier warrants that it does not and will not ha..."
- over 1 year ago08/19/22 at 9:36 am (UTC)
Activity
Mark Matheson started a new discussion Adding click sound to cursors manually
"Hi, I am currently creating a software tutorial course using SL360, and have mostly been using the Record Screen function to capture proc..."
- 5 years ago01/31/19 at 10:20 am (UTC)
Activity
Mark Matheson replied to the discussion Play audio from all layers at once
"Hi there, I have also had this same issue.
I have a project with slides that have feedback layers with VO, depending on what the user se..."
- over 5 years ago01/14/19 at 10:48 am (UTC)
Activity
Mark Matheson replied to the discussion More than one pass rate in a quiz?
"Thanks for this Nicole, I think this example would work for us.
I will have a play about with the demo you uploaded.
Thanks for the adv..."
- over 6 years ago10/23/17 at 7:36 am (UTC)
Activity
Mark Matheson started a new discussion More than one pass rate in a quiz?
"Hi,
We have a request from a client in regards to the assessment at the end of their project. They require that certain questions HAVE ..."
- over 6 years ago10/20/17 at 8:14 am (UTC)
Activity
Mark Matheson replied to the discussion Storyline 360 Video slide issue
"Great,
I will 360 updated. Thanks for the speedy fix."
- over 6 years ago10/13/17 at 7:22 am (UTC)
Activity
Mark Matheson replied to the discussion New browser tabs in IE11 v Chrome
"Leslie,
Yes, that is exactly what I have been seeing. I have already filed a support case, and Vevette is looking into it for me. She fo..."
- over 6 years ago10/13/17 at 7:16 am (UTC)
Activity
Mark Matheson replied to the discussion Problems with latest 360 update
"Thanks Ashley, I have correctly submitted a support request now, along with an example file."
- over 6 years ago10/12/17 at 7:30 am (UTC)
Activity
Mark Matheson replied to the discussion Problems with latest 360 update
"No Nancy, all the text and VO are within the video files."
- over 6 years ago10/12/17 at 7:23 am (UTC)
Activity
Mark Matheson started a new discussion Storyline 360 Video slide issue
"Hi,
We have a number of projects that, back in September, when published played any mp4 video contained without issue, however, since a..."
- over 6 years ago10/11/17 at 2:49 pm (UTC)
Activity
Mark Matheson replied to the discussion Problems with latest 360 update
"Hey, I have been having similar video issues since the recent Storyline 360 update. We have projects published in September that play vid..."
- over 6 years ago10/11/17 at 1:59 pm (UTC)
Activity
Mark Matheson replied to the discussion New browser tabs in IE11 v Chrome
"Hi Leslie,
Thanks for the reply. As it happens, the course that the client viewed, was published a few weeks prior to this update. Since..."
- over 6 years ago10/11/17 at 10:27 am (UTC)
Activity
Mark Matheson started a new discussion New browser tabs in IE11 v Chrome
"Hi,
We have a client that has come back with a question regarding opening up new browser tabs whilst our Storyline 360 project is playi..."
- over 6 years ago10/09/17 at 12:51 pm (UTC)
Activity
Mark Matheson replied to the discussion Articulate 360 video freezing on first frame with Iphone
"Hi again,
One of my colleagues did run through the one you uploaded, and the videos seemed to load fine. She did, however experience iss..."
- over 6 years ago08/04/17 at 7:50 am (UTC)
Activity
Mark Matheson replied to the discussion Articulate 360 video freezing on first frame with Iphone
"Thanks for testing it Ali. We originally got the freezing to occur on an iPhone 7 running 10.3.3, so I guess its not to do with that.
I..."
- over 6 years ago08/03/17 at 7:59 am (UTC)
Activity
Mark Matheson replied to the discussion Articulate 360 video freezing on first frame with Iphone
"Thanks Ali,
Its a pretty big file, but its attached here. The issues specifically effect pages in the third section: 3.7, 3.12, 3.14.
..."
- over 6 years ago08/02/17 at 7:34 am (UTC)
Activity
Mark Matheson started a new discussion Articulate 360 video freezing on first frame with Iphone
"Hi,
Has anyone else had any issues with video not playing when being viewed from iphone?
I have a course with multiple videos and two ..."
- over 6 years ago08/01/17 at 10:29 am (UTC)