Matt Smith
Matt Smith
eLearning Developer at Licensed Trade Charity
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"Hi Paul,   For me I see the H.264 videos are grey but the WebM video is an off-white, the colour behind the text I mean. Do we know what..."
  • almost 5 years ago11/20/17 at 10:50 am (UTC)
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"Hi Paul,  Not saying you are wrong but I am unsure that is the whole story. I think there is likely multiple factors at work here. The r..."
  • almost 5 years ago11/10/17 at 3:22 pm (UTC)
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"Hey Anthony,  You are definitely onto something. I changed my driver settings as detailed and the content became white again. Unfortunat..."
  • 5 years ago08/24/17 at 9:16 am (UTC)
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"I was never able to find a solution when working with the support team. They were unable to reproduce the issue themselves."
  • over 5 years ago06/28/17 at 9:09 am (UTC)
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"Looks like I just missed it when it was sent. I have replied to her now so thanks for the heads up!"
  • over 5 years ago05/31/17 at 3:12 pm (UTC)
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"Hi Ashley, I only see Alyssa's comments, I haven't seen any feedback from Eloisa, where can I see this? Perhaps I am just being blind."
  • over 5 years ago05/31/17 at 8:51 am (UTC)
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"Hi RH, are you using SL3 as well? The only way I have been able to avoid this issue is by going back to using SL2"
  • over 5 years ago05/30/17 at 3:59 pm (UTC)
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"Alright, thanks for the help so far! I updated my Firefox to match your version but still got the grey video. I will keep investigating w..."
  • over 5 years ago05/16/17 at 2:01 pm (UTC)
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"Thanks for taking a look Alyssa, It seems to be a browser related HTLM5 issue. When I check your two links the HTML5 one appeared grey (s..."
  • over 5 years ago05/16/17 at 9:37 am (UTC)
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"Hi Alyssa,  I have attached the mp4 file from published course."
  • over 5 years ago05/15/17 at 3:46 pm (UTC)
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Matt Smith started a new discussion Storyline 3 Bug - White videos published as grey
"Hi all, I have found what I believe to be a bug in SL3. I have several videos with a white background, however when published from ..."
  • over 5 years ago05/15/17 at 9:06 am (UTC)
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Matt Smith replied to the discussion Strange Video Looping Issue
"Hi Walt,   I don't have the issue with other video files, just the one it seems. I re rendered it as a few different file types and code..."
  • over 6 years ago02/19/16 at 9:36 am (UTC)
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Matt Smith replied to the discussion Strange Video Looping Issue
"Hi Yusuf,   Your fix works for me as well. Nice trick so thanks a lot! As you say it would be nice to know if anyone has any other ideas..."
  • over 6 years ago02/18/16 at 1:07 pm (UTC)
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Matt Smith started a new discussion Strange Video Looping Issue
"I have a short 3 second video I would like to loop. I have set it up to play a 0.1 second silent sound file after the video is complete. ..."
  • over 6 years ago02/18/16 at 9:55 am (UTC)