Melanie Chin
Melanie Chin
Senior Manager, Learning & Enablement
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"Thank you! I will let him know."
  • over 1 year ago10/26/22 at 11:24 pm (UTC)
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Melanie Chin replied to the discussion Rise 360 Question Banks Categories
"Thanks!"
  • over 1 year ago07/19/22 at 5:52 pm (UTC)
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Melanie Chin replied to the discussion Mac User Advice
"I think all the Mac users gave up on asking for a Mac version of Storyline, which is why you don't see current threads. I know I ga..."
  • 2 years ago03/29/22 at 10:47 pm (UTC)
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Melanie Chin replied to the discussion Articulate 360 & Company Security
"Thank you. I had called the Sales number several times and left messages on their voicemail, that’s probably why you didn’t see any prev..."
  • over 2 years ago10/05/21 at 8:29 pm (UTC)
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"I need to mention that my issue was fixed temporarily.  The version i reinstalled was not the "approved" version for my company.  I had t..."
  • over 5 years ago10/16/18 at 10:23 pm (UTC)
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"Thanks for responding.  I have been working with my IT group since last week and I believe that there is something in our version that is..."
  • over 5 years ago10/15/18 at 7:36 pm (UTC)
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"I am having an issue with importing also, although it may be something different.  My company forced us to "upgrade" to Office 365 ProPlu..."
  • over 5 years ago10/12/18 at 7:59 pm (UTC)
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"After reading a couple of other threads on this, it seems like MS Powerpoint is the problem.  I uninstalled and reinstalled a new copy an..."
  • over 5 years ago10/09/18 at 3:41 am (UTC)
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"I downloaded a trial copy of Storyline 360 to see if that would help, but it did the same thing.  Here is a copy of the file where i uplo..."
  • over 5 years ago10/09/18 at 1:58 am (UTC)
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"I am having the same issue when trying to import a PowerPoint deck into Storyline.  It goes through all of the motions, but the imported ..."
  • over 5 years ago10/09/18 at 12:05 am (UTC)
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"Wow!  That was speedy!  Thanks!"
  • over 5 years ago07/30/18 at 10:30 pm (UTC)
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Melanie Chin replied to the discussion Audio Plays too Fast during Preview
"I reinstalled a new version of Storyline 3 and it is still happening.  I will reach out to the engineers to see if they have any other id..."
  • almost 6 years ago04/16/18 at 7:06 pm (UTC)
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Melanie Chin replied to the discussion Audio Plays too Fast during Preview
"Thanks, Ashley.  The audio in your files is synced correctly.  I have tried shutting down Storyline and reopening the file and it doesn't..."
  • 6 years ago04/12/18 at 3:13 pm (UTC)
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Melanie Chin replied to the discussion Audio Plays too Fast during Preview
"I forgot to add that the slide i published doesn't have a motion path, but it happens on those slides as well.    "
  • 6 years ago04/10/18 at 5:10 pm (UTC)
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Melanie Chin replied to the discussion Audio Plays too Fast during Preview
"Sorry for the late reply.  IT wanted to make sure that the issue isn't being caused my sound card.   I'm uploading the slide where it is..."
  • 6 years ago04/10/18 at 5:05 pm (UTC)
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Melanie Chin replied to the discussion Audio Plays too Fast during Preview
"I also don't want to publish each slide and upload it to the LMS to test the timing.  That would be too time-consuming and painful if I h..."
  • 6 years ago03/02/18 at 9:34 pm (UTC)
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Melanie Chin replied to the discussion Blurry Image in Logo Panel
"Thanks for the suggestion, RIch.  We're living with the slight blurriness for the current modules.  I'll try switching the dpi when we up..."
  • over 6 years ago12/15/17 at 4:37 pm (UTC)
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Melanie Chin replied to the discussion Voice Over Talent
"I know this is an older post.  Our company uses Neospeech for some of our eLearning modules.  We've been using it for more than a year.  ..."
  • over 6 years ago12/06/17 at 11:38 pm (UTC)
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Melanie Chin replied to the discussion Blurry Image in Logo Panel
"Thank you!"
  • almost 7 years ago07/14/17 at 3:44 pm (UTC)
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Melanie Chin replied to the discussion Blurry Image in Logo Panel
"Here you go!"
  • almost 7 years ago07/12/17 at 7:27 pm (UTC)
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Melanie Chin replied to the discussion Blurry Image in Logo Panel
"Hi Alyssa, Thanks for trying!  When I opened the published file, it is blurry on my end.  I have tried different browsers and does the s..."
  • almost 7 years ago07/11/17 at 9:14 pm (UTC)
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Melanie Chin replied to the discussion Blurry Image in Logo Panel
"Hi Crystal - Thanks for offering to help.  I am currently using SL3, but this happened in SL2 as well.  The size of our slides (which is ..."
  • almost 7 years ago07/06/17 at 4:06 pm (UTC)
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Melanie Chin replied to the discussion Font Color Incorrect when Published
"Thanks, Ali! "
  • almost 7 years ago05/03/17 at 9:30 pm (UTC)
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Melanie Chin replied to the discussion Font Color Incorrect when Published
"Hi Ali, Thanks for offering to look at the file.  Because there is some proprietary information the training, I can't send the entire th..."
  • almost 7 years ago05/03/17 at 6:44 pm (UTC)
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"PowerPoint Labs has exactly what I needed to create a spotlight.  Thanks for the suggestion! "
  • 7 years ago03/08/17 at 6:15 pm (UTC)