"Hello Lauren! Yes, I tried renaming but without success. Last week I uploaded absolutely the same files and everything was ok. Now I get ..."

"Hello. When uploading mp4.-file into the Review 360 I get an error that the file I selected is not a supported file type. The s..."

"Dear Alyssa, I found a problem. I checked the exports by removing blocks one by one. I deleted some two blocks, and the Rise course was c..."

"Dear Alyssa, I have the same error with other courses. Some of them are downloading with the broken zip.-files which are unable to be ope..."

"Hi, I tried to export a Rise course several times, and each time I got a zip.-file with an error. I cannot even open it and therefore can..."

"Hi Allison. Thank you for your answer. Your support team contacted me about the issue. But at that moment nothing helped. You can see ..."

"Good afternoon, I have prepared two Rise courses ("Зачем делать гидроизоляцию" и "Разновидности гидроизоляционных материалов"), which ha..."

"Hi, Alyssa. I still have an error with a reset trigger. The slide freezes and nothing else happens when I use the reset trigger. The new..."

"Good day, Alyssa. Today I tried to reinstall the entire Articulate 360 package according to the instructions that Wilbert sent me. Howev..."

"Good day, Katie. Wilbert Mariano, a Customer Support Engineer, wrote to me that you released an update that would help me solve the prob..."

"Hi, Katie. Thanks so much for your feedback and help. I did not encounter a problem with the slide import you mentioned. However, I thi..."

"Good day, colleagues. I have published the Articulate Storyline 360 course. After passing the embedded test, the final results slide doe..."

"Hi, Crystal! Thank you very much for answering me. I mean a little bit different  thing. I want copy some questions from one quiz and pas..."

"Hi there, Please, advice how I can copy or import questions from one quiz to another in Rise. e.g. I have several questions in one Rise q..."

"Hi Alyssa, It works fine. Thank you for your help."

"Alyssa, but the buttons on the first slide's layers were changed automatically after I had changed the Feedback master. And you had to ch..."

"Alyssa, thank you for the video. I did all the same things as you had shown on the video with the same results. But I have more than 300 ..."

"Hi Alyssa, At the attachment you can find the problematic SL file."

"I have several feedback masters and I changed all of them. With no results."

"Hi Alyssa, I did in the same way as described in the video. But nothing happened as I showed on the attached picture. I decided to leave..."

"Hi Alyssa, Thank you very much for your reply. Fortunately I have found the error in SL360.  I spent about a week to find it but finally..."

"Hello Crystal, Thank you very much for your reply. I'd like the buttons on the feedback layers to be automatically adjusted when I chan..."

"Hello Leslie, I am able to open the scorm without problems on my computer and in LMS too. The course works fine. This is not a problem. ..."

"Hello everybody, When publishing the SL360 projects I  get an error "Unable to acquire LMS API, content may not play properly and  resul..."

"When publishing I set track results combining points from 3 Results slides. And this doesn't work. I don't understand what is wrong."