"Hi Tony, Not sure if I really understand what you are asking, because in this thread you can read that they fixed that problem in up..."

"Hi, Did you try my suggestion? " You could try to disiable the automatic encoding of storyline and see if that helps. Because it st..."

"Thanks. This does not sound like the issue I thought it might be. That has something to do with encoding and dimensions. See attahed..."

"Hi, Does the video also have this grey/black bar when you play it normally with a videoplayer? What is the size (dimension) of the video ..."

"Hi Leslie, Thanks for letting me know! :)"

"I think only another codec can solve this. Or add the needed codec info with the published mp4 h.264 code part."

"Hey Jin, Install the update from March and try to publish again ;)."

"Hi Ashley, I just installed the latest update (1 march) and the Engage files publish correctly now! Thanks for the update. By the way, ..."

"Hi Jin, I see what you mean now. I checked my engage files and the same thing is happening for me also. I hope someone from Artiulate ca..."

"Hi Jin, This is probably because the output for engage files is still Flash. You could publish as HTML5/FLASH (use story_flash.html to t..."

"Hi Crystal, Thats great news. I will give it a try soon. Thanks for the update! Paul"

"Hi Alyssa, These things can happen. Thanks for looking into this! For the time being I'm using a workaround that works for us. Because i..."

"Hi, Is anybody else also seeing this COPYRIGHT sign issue since the update from January 23? January 23, 2018 (Build 3.12.14533.0) Paul"

"Hi Alyssa, No problem :). That sounds good. Thank you for looking into this! Paul"

"There is no way to achieve that as far as I know.. or is there?"

"Hi Leslie, Well the thing is that we are not allowed to upload flash files (swf) to our servers anymore. So, we only use the HTML5 only ..."

"Hi everybody, I'm running into this problem. The problem is that imported Engage files into SL360 will not get published as HTML5 only. W..."

"Hi Matt, You might be right. Thats interesting to know thanks :). By the way.. Matt do you also see the grey issue when you watch videos..."

"Hi Ashley and support team, I dont think the reason/cause is Storyline. I think it is an Nvidia videocard problem. Because, as an exampl..."

"Okay, thanks Ashley :)"

"Setting the framerate in Photoshop to 10 fps seems to work for me... not the best result, but it'll have to do for now. Does this mean t..."

"Hi Ashly, Even though we use HTML5 output only. It seems that flash/ActiveX is still being used on a desktop machine. I think the active..."

"Hi all, Try enabling activeX support by adding this meta tag to the "story.html" or "story_html5.html" file. For me, I needed to add it ..."

"Hi all, We are also experiencing this issue with our videos. We use SL360 and HTML5 output only. It's very unclear what is causing this,..."

"Hi all, I'm trying to get "parent.getPlayer()" to work in Chrome locally (offline). I'm not sure if this thread is still alive, but do y..."