"Hi Stu, I've not had this problem myself. As has been pointed out before - my solution doesn't seem to work with Storyline 3 or 360 file..."

"Thanks for clarifying that Alexi!"

"Hi Erik, Did you ever get a solution to this? I've got a file that has suddenly stopped launching in a new window when I publish it, whe..."

"Hi Michael, How are you extracting it? Are you right-clicking on your renamed .zip file and choosing 'Extract All...', or are you trying..."

"Unfortunately i haven't got 360 to be able to check (and I've used up my month's free trial when it first came out...), but my gut tells ..."

"Oh wow! That's annoying!! We haven't switched to 360 and I'm really relieved about that now - it never occurred to me that it might work ..."

"Hi Lewis, No, I've not personally had this issue, the cross remains gone. All I can think is that one of your slides has perhaps been mi..."

"Hi Eric, This is before it's published. The .story file is your working file that you open in Storyline! Hope that helps, Pete"

"Hi Rajesh, Every slide has its own .xml file, so you have to go through them one by one to find all the slides you are looking for. I can..."

"I appreciate this is an old thread, but it came up when i was trying to solve this problem so i thought i would put the solution on here...."

"I've just worked out how to hide the X to close the lightbox, so you can then introduce your own button to close the lightbox at the appr..."

"I've just solved this mystery, but it involves editing the code in your .story file. This removes the cross from all lightboxes in the fi..."