Randy Hill
Randy Hill
Director of Digital Learning
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"Case 00940013"
  • almost 4 years ago11/10/16 at 10:31 pm (UTC)
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"I tried to submit a case and was uploading the file. It got to 100% upload and then the site said Articulate is not working.  So I don't ..."
  • almost 4 years ago11/10/16 at 10:19 pm (UTC)
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"So I have been using Storyline for years and never had any issues. I have a new client that wants to regularly get reports on seeing how ..."
  • almost 4 years ago11/10/16 at 8:50 pm (UTC)
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"We are using GGLMS from JCA solutions.  It is a custom lms."
  • 6 years ago10/02/14 at 8:46 am (UTC)
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"We have found the issue for us.  It has to do with the old and new versions of the articulate player.  We’ve narrowed down the exact prob..."
  • 6 years ago10/02/14 at 8:45 am (UTC)
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"So my courses worked fine with SCORM cloud.  So it is something in my lms that doesn't like the newest version of the app.  At least with..."
  • 6 years ago10/01/14 at 2:57 pm (UTC)
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"I will test the course in SCORM cloud here in a bit, I did determine that they are fine in iOS 8.0 however, I have two other ipads, one w..."
  • 6 years ago10/01/14 at 1:20 pm (UTC)
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"Can anyone point me to where it says what was updated in the newest version of the Articulate app?  It looks like that is what is causing..."
  • 6 years ago10/01/14 at 11:09 am (UTC)
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"I did just find out that these users may not have updated to iOS8 so it seems like it may just be the newest version of the articulate ap..."
  • 6 years ago10/01/14 at 8:06 am (UTC)
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"So here is where we are at.  I just updated the iPad air I have, one they gave me to test on, to iOS 8 as well as the newest version of t..."
  • 6 years ago10/01/14 at 7:36 am (UTC)
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"They are using the most recent iOS and they are accessing it through the most recent version of the Articulate Mobile App player."
  • 6 years ago09/30/14 at 1:33 pm (UTC)
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Randy Hill started a new discussion iPad Articulate Mobile Player unable to connect
"So I know this was an issue a while ago but here is what is going on now that I am not sure of.  We have a group of Tin Can courses that ..."
  • 6 years ago09/30/14 at 9:54 am (UTC)
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"Just in case anyone else come across this error, we figured out a good deal of it.  What's interesting about it is that the HTML5 desktop..."
  • over 6 years ago05/18/14 at 12:33 pm (UTC)
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"Was this ever resolved?  We have a module acting exactly the same.  It is supposed to be 1 of 13 modules.  It will run but the error box ..."
  • over 6 years ago05/17/14 at 2:44 pm (UTC)
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Randy Hill replied to the discussion iPad Glossary not scrolling
"Ok, so I got the 2 finger scroll down a little better.  It is still a bit off but works a little better.  My other question is, the ipad ..."
  • over 6 years ago05/05/14 at 9:40 am (UTC)
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Randy Hill replied to the discussion iPad Glossary not scrolling
"Sorry, I was out for the weekend. I looked at that other article and figured I would try the two finger scroll. It kind of worked. So it ..."
  • over 6 years ago05/05/14 at 9:05 am (UTC)
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Randy Hill started a new discussion iPad Glossary not scrolling
"I have a course that I used the built in Glossary.  It works great on the desktop but once I launch it in mobile safari on the iPad, I ca..."
  • over 6 years ago05/02/14 at 12:44 pm (UTC)
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"Just so you know, downgrading to Update 4 did not help.  There were still issues with the module when launched on both the iPad and the P..."
  • over 6 years ago04/28/14 at 12:50 pm (UTC)
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"yes I tried it on Scorm Cloud, and it did not show me a score when I resumed. When I took the test the first time I got a 100% and the wh..."
  • over 6 years ago04/25/14 at 10:56 am (UTC)
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"Ok, so it helped but still not quite there.  I changed all of Module 1 EMA with my custom buttons to resume saved state , and it is close..."
  • over 6 years ago04/24/14 at 2:32 pm (UTC)
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"Ok, so if I want the course to resume saved state and I set all the slides to be resume saved state, will they reset when the user clicks..."
  • over 6 years ago04/24/14 at 1:59 pm (UTC)
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"Thanks Ashley, I will take a look at reverting back to update 4.  It may cause other issues with the tin can Modules we are exporting tho..."
  • over 6 years ago04/24/14 at 8:15 am (UTC)
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"I tried one more thing, I built a new quiz, exported as Scorm 1.2 and posted it to SCORM Cloud. I launched it from the iPad and went thro..."
  • over 6 years ago04/22/14 at 12:23 pm (UTC)
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"Ashley, I have tested it on SCORM Cloud and although it does not crash the iPad mobile browser, it does give an error.  When I launch it ..."
  • over 6 years ago04/22/14 at 11:43 am (UTC)
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Randy Hill started a new discussion iPad crashing when running a quiz from an lms
"I have a portal that we designed and it is attached to an lms.  When the user launches the quiz from their desktop computer it runs, trac..."
  • over 6 years ago04/21/14 at 2:59 pm (UTC)