Ren Gomez
Ren Gomez Staff
Support Conversation Coach at Articulate
Ren Gomez replied to the discussion Can't see the Articulate Desktop App
"Hi Phoebe, Sorry for the trouble here! I suggest closing Articulate 360 entirely, including any instances running in the background, and ..."
  • almost 2 years ago01/13/22 at 4:12 pm (UTC)
"Hi Kathleen, Thanks for reaching out, and welcome to E-Learning Heroes! ✨ I'm sure it's not ideal to have an answer appear before you&nbs..."
  • almost 2 years ago01/07/22 at 4:17 pm (UTC)
"Hi Jill, It sounds like you've created a Try Mode screen recording, and some of the slides aren't working as expected. The caption l..."
  • almost 2 years ago12/31/21 at 7:46 pm (UTC)
"Hi Mark, Thanks for the follow-up. I'm on the same Chrome version and successfully pasted text into Review 360 from MS Word 365 (desktop-..."
  • almost 2 years ago12/30/21 at 6:41 pm (UTC)
"Hi Maura, I've opened a case on your behalf to connect you with a support engineer. Please know you're always welcome to reach out using ..."
  • almost 2 years ago12/15/21 at 11:00 pm (UTC)
"Hi Terry, Thanks for the follow-up on this bug regarding the curve shape tool and how it doesn’t meet the original design once the shape ..."
  • almost 2 years ago12/13/21 at 7:59 pm (UTC)
Ren Gomez replied to the discussion Publish/Preview not working
"Hi Bianca, Thanks for sharing your experience in importing your file into a blank project to get it working! If you run into issues again..."
  • almost 2 years ago12/09/21 at 10:48 pm (UTC)
Ren Gomez replied to the discussion Text to Speech not working
"Hi Suzanne, Thanks for letting us know what you're experiencing! Since I'm currently seeing Text-to-Speech work as expected in a vir..."
  • almost 2 years ago12/08/21 at 10:49 pm (UTC)
Ren Gomez replied to the discussion Reduce License count annual cost
"Hi there, Thanks so much for reaching out. There may have been some glitches occurring, as I couldn't spot any recent cases regarding you..."
  • 2 years ago12/03/21 at 6:44 pm (UTC)
Ren Gomez replied to the discussion Seekbar troubles
"Hi Mark, Thanks for sharing your experience! If you're able to share your file here or with our Support Team, we'll be able to look ..."
  • 2 years ago12/02/21 at 7:39 pm (UTC)
"Hi Karen, Happy to offer some guidance here! Does Presenter 360 support alternate text descriptions in PowerPoint? It does! Although..."
  • 2 years ago12/02/21 at 6:21 pm (UTC)
Ren Gomez replied to the discussion Text to Speech SSML tag
"Hi Badrul, No updates to share on this request, but our team is actively tracking this one. I'll be sure to add your plus to the list of ..."
  • 2 years ago12/02/21 at 4:37 pm (UTC)
Ren Gomez replied to the discussion Screen recording - command line
"Hi Mike, You shouldn't be limited to only one input slide per scene when you record. There could be several issues affecting the recordin..."
  • 2 years ago12/01/21 at 5:34 pm (UTC)
Ren Gomez replied to the discussion Font size on the Notes section
"Hi Kim, Thanks for the follow-up. We've been watching this request over the past few years, but it hasn't made it to the top of our ..."
  • 2 years ago11/18/21 at 9:43 pm (UTC)
"Hi Kristin, I'm so glad Phil has provided some additional context here! I see you also have a case started to get more confirma..."
  • 2 years ago11/18/21 at 7:33 pm (UTC)
"Hi Kiyomi, Thanks for reaching out and sharing your experience. Is it possible that you're using the fonts below? MS 明朝/ MS Mincho MS P ..."
  • 2 years ago11/18/21 at 6:56 pm (UTC)
"Hi Tommy, Thanks for reaching out! As mentioned in our Feature Roadmap, our team is still adding features for 360 images such as too..."
  • 2 years ago11/17/21 at 7:45 pm (UTC)
"Hi Nicole, I appreciate the follow-up. I don’t currently have any updates to share, but wanted to provide some details on how we pri..."
  • 2 years ago11/12/21 at 9:32 pm (UTC)
"Hi Anila, Thanks for sharing your experience! Based on your description, the fact that the timer disappears when the quiz is reset from a..."
  • 2 years ago11/12/21 at 7:37 pm (UTC)
"Hi Krupa, Thanks for reaching out! Applying a theme or slide master is done only after importing the slides. Storyline 360: Using Design..."
  • 2 years ago11/12/21 at 6:49 pm (UTC)
"Hi Katie, Thanks for sharing your experience. In looking at past cases, there have been specific solutions provided by our Support T..."
  • 2 years ago11/12/21 at 6:38 pm (UTC)
"Hi Change Deployment Team, Thanks for sharing your file! I compared the slide sizes between PowerPoint and Storyline 360 and noticed..."
  • 2 years ago11/12/21 at 4:49 pm (UTC)
Ren Gomez replied to the discussion Modern Player Question
"Hi Christopher, To help clarify, you only have the option to remove both the menu and controls option together, so you won't be able to k..."
  • 2 years ago11/08/21 at 10:32 pm (UTC)
Ren Gomez replied to the discussion Survey Question Slides Not Advancing
"Hi Jessica, Thanks for reaching out, and good call to share your file in a case. Our support team is troubleshooting it as we speak, and ..."
  • 2 years ago11/08/21 at 9:36 pm (UTC)
"Hi Everyone, I appreciate you all chiming in that this longstanding bug is still affecting your work, and I’m sorry for the frustrations ..."
  • 2 years ago10/27/21 at 6:05 pm (UTC)