Ren Gomez
Ren Gomez Staff
Customer Happiness Specialist at Articulate
Activity
"Hi Carol, I'm so glad to hear my teammate, Georvy, was able to help help you troubleshoot this fix!"
  • 4 hours ago07/13/20 at 9:55 pm (UTC)
Activity
Ren Gomez replied to the discussion Tin Can API Index Filename
"Hi J., What LMS are you using? Storyline defaults to publishing to the index_lms.html file as described in the publishing options: S..."
  • 4 hours ago07/13/20 at 9:40 pm (UTC)
Activity
"Hi Ericha, I'm glad Tom was able to help you advance your slide! By the way, it looks like you may have replied by email where your ..."
  • 8 hours ago07/13/20 at 5:30 pm (UTC)
Activity
"Hi Tess, I see you've been able to connect with my teammate, Bang, on this issue, and were able to get back up and running and discuss ou..."
  • 8 hours ago07/13/20 at 5:25 pm (UTC)
Activity
Ren Gomez replied to the discussion Using Markers and Audio
"Hi Paul, Thanks for sharing that file, as well as your .story file in our case! To recap for any other members who come across this discu..."
  • 9 hours ago07/13/20 at 4:21 pm (UTC)
Activity
"Hi Anna, Thanks for the additional details! Since you're experiencing this before and after you upload to your LMS, I've opened a case on..."
  • 11 hours ago07/13/20 at 3:15 pm (UTC)
Activity
"Hi Sudipta, Thanks for sharing your file! I think the key difference here is your object triggers. You're adding value to the variable as..."
  • 11 hours ago07/13/20 at 2:37 pm (UTC)
Activity
Ren Gomez replied to the discussion Using Markers and Audio
"Hi Paul, Happy to help troubleshoot! Are you inserting each audio file into the specific marker, as shown below? Or are you adding the au..."
  • 11 hours ago07/13/20 at 2:20 pm (UTC)
Activity
Ren Gomez replied to the discussion SL360 modules not Showing Complete
"Hi Brian, Thanks for reaching out and sharing your file! Since the file reports correctly in SCORM Cloud, you may want to reach out to yo..."
  • 3 days ago07/10/20 at 9:39 pm (UTC)
Activity
"Hi Anna, Thanks for sharing those details. A few questions to help troubleshoot: Are you publishing to your LMS or a web server? How are..."
  • 3 days ago07/10/20 at 9:01 pm (UTC)
Activity
Ren Gomez replied to the discussion Sound on different layers
"Hi Nicola, Can you confirm that you've edited the audio volume by opening up the Audio Editor window? Once you decrease the volume, clic..."
  • 3 days ago07/10/20 at 8:42 pm (UTC)
Activity
Ren Gomez replied to the discussion Need help in Result Slide
"Hi Sandeep, Currently, Storyline lets you track a course either by the number of slides viewed, by course completion trigger or by a&nbsp..."
  • 3 days ago07/10/20 at 8:32 pm (UTC)
Activity
"Hi Pedro, Thanks for following-up and sharing your file. I do see some issues with the text display, though I believe it may have somethi..."
  • 3 days ago07/10/20 at 7:01 pm (UTC)
Activity
"Hello Diarmaid, I apologize for the conflicting information. Right now, Storyline's default story size is 720x540. We're tracking request..."
  • 3 days ago07/10/20 at 6:50 pm (UTC)
Activity
Ren Gomez replied to the discussion Text Entry Fields Reset
"Hi Khusairi, Thanks for sharing your files with us! We've escalated the case for one of our support engineers to take a look and do ..."
  • 3 days ago07/10/20 at 5:43 pm (UTC)
Activity
"Hi Sudipta, Changing your selection shouldn't add additional values as the results aren't calculated until the Results button is clicked...."
  • 3 days ago07/10/20 at 5:01 pm (UTC)
Activity
"Hi Tom, You'll need to save your project and give it a name, as that is what's shown in the player title section. Hope this helps!"
  • 3 days ago07/10/20 at 4:37 pm (UTC)
Activity
Ren Gomez replied to the discussion Displaying Web Objects in Review 360
"Hi Sade, Happy to help! This article is a good starting point to help you review what may be causing the issues. Storyline: A Web ..."
  • 3 days ago07/10/20 at 3:45 pm (UTC)
Activity
Ren Gomez replied to the discussion Sound on different layers
"Hi Nicola, That's correct! Currently, it's not possible to play background music across slides in Storyline. We have a feature request fo..."
  • 4 days ago07/09/20 at 7:54 pm (UTC)
Activity
Ren Gomez replied to the discussion Manditory completion of slides
"Hi Heather, Happy to help! If those are the triggers you need set on a global scale for the course, I recommend taking a look at you..."
  • 4 days ago07/09/20 at 6:10 pm (UTC)
Activity
"Hi Pedro, Have you tried importing your file into a blank project to see if you get the same result? You can do this by opening up a new ..."
  • 4 days ago07/09/20 at 5:00 pm (UTC)
Activity
"Hi Heinee, Thanks for checking in. I'm sorry that you ran into the issue where you hear the word "dot" at the end of your paragraph...."
  • 4 days ago07/09/20 at 4:18 pm (UTC)
Activity
"Hi Sarah, Thanks for reaching out, and good call to get a case started with our support team! I see my teammate, Lejan, has reached out w..."
  • 4 days ago07/09/20 at 4:07 pm (UTC)
Activity
"Hi Nicki, Thanks for reaching out, and great call to open a case! I see my teammate, Renato, has requested your .story file for testing. ..."
  • 4 days ago07/09/20 at 3:36 pm (UTC)
Activity
Ren Gomez replied to the discussion Creating a variable for ID number
"Hi Noa, While there's not a default setting to limit the character of a numeric entry in Storyline, this discussion features an unsu..."
  • 5 days ago07/08/20 at 9:53 pm (UTC)