Ren Gomez
Ren Gomez Staff
Customer Happiness Supervisor at Articulate
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Ren Gomez replied to the discussion Hyperlinks not working
"Hi Stefaniada, Thanks for reaching out, and a great call to start a case! It looks like my teammate, Renato, is working with our senior s..."
  • 19 hours ago10/21/20 at 6:23 pm (UTC)
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"Hi Ashley, You can absolutely record more than one clickable action during your screen-recording. When you use the Step-by-Step opti..."
  • 21 hours ago10/21/20 at 4:19 pm (UTC)
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"Hi Karen, I'm sorry to hear you're running into this issue! You may want to have your IT team review our network endpoints to verify..."
  • 21 hours ago10/21/20 at 3:52 pm (UTC)
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Ren Gomez replied to the discussion Text not appearing sporadically
"Hi C L, Thanks for reaching out! I opened the link using Chrome and had no issues viewing cards even at the smallest resizing o..."
  • 22 hours ago10/21/20 at 3:17 pm (UTC)
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Ren Gomez replied to the discussion Error after editing audio
"Hi Nena, I'm sorry to hear this error keeps popping up! I've opened a case on your behalf to connect you with a support engineer to take ..."
  • 1 day ago10/20/20 at 10:08 pm (UTC)
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"Hi Ronda, You may want to refer to this discussion on adjusting the Custom 2 option when creating new Theme Colors. Matching Drag a..."
  • 1 day ago10/20/20 at 10:00 pm (UTC)
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"Hi Karin and Valerie, Thanks for following up! While I can't provide an exact timeframe for semantic formatting, I can let you know that ..."
  • 1 day ago10/20/20 at 9:46 pm (UTC)
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"Hi Sofia, Kelly, and Janet, I'm sorry to hear you're all running into issues with comments in Review 360! Sofia - Great call to open a ca..."
  • 1 day ago10/20/20 at 9:31 pm (UTC)
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Ren Gomez replied to the discussion Saving Error
"Hi Tika, Oh no, I'm sorry to hear this error came up! You took a good first step in saving the file to your desktop, as working from..."
  • 1 day ago10/20/20 at 8:46 pm (UTC)
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"Hi Rema, Have you tried using the Passed/Failed completion status when you publish to your LMS? This is option is most likely to record b..."
  • 1 day ago10/20/20 at 8:30 pm (UTC)
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"Hi Roberta, Do you mean that when you embed the video link in a layer, the video freezes in some parts? But when you hyperlink the video ..."
  • 1 day ago10/20/20 at 8:04 pm (UTC)
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Ren Gomez replied to the discussion AUDIO and SCREEN is CHOPPY
"Hi Surya, Thanks for reaching out! It sounds like you're running into these issues with choppy video in Replay 360, but to confirm, ..."
  • 2 days ago10/20/20 at 3:49 pm (UTC)
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Ren Gomez replied to the discussion Replay Capture Issue
"Hi Melanie, Thanks for reaching out and getting that support case started! I see my teammate, Christopher, shed some light on how u..."
  • 3 days ago10/19/20 at 10:46 pm (UTC)
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"Hi Michelle, Thanks for chiming in to share how you were able to resolve the issue by splitting the audio. If this happens agai..."
  • 3 days ago10/19/20 at 10:35 pm (UTC)
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"Hi Terra, Thanks for sharing that screenshot of what you're experiencing! Markers by default will hide the callout being displa..."
  • 3 days ago10/19/20 at 6:16 pm (UTC)
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"Hi Nicole, Thanks for following up and sharing your file! I've seen this issue before as well and was able to confirm the bug y..."
  • 3 days ago10/19/20 at 5:14 pm (UTC)
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Ren Gomez replied to the discussion Next/Previous Button Glitches
"Hi Micah, Thanks for reaching out with what you're experiencing! To confirm, are you only seeing this issue when using custom navigation ..."
  • 3 days ago10/19/20 at 3:37 pm (UTC)
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"Hi Kevin, Thanks for reaching out! And I'm happy to share the tips Jan gave Jessica in her case: Remove the objects from the Timeline on..."
  • 3 days ago10/19/20 at 3:18 pm (UTC)
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"Hi Chris, Judy's right here! As long as you're signed up, you'll receive a recording of the webinar if you are unable to attend. Here's a..."
  • 3 days ago10/19/20 at 2:33 pm (UTC)
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Ren Gomez replied to the discussion Countdown Timer in Escape Room
"Hi Emilio, Thanks for reaching out! If you open a new browser tab, the course elements should pause until you return. This discussio..."
  • 6 days ago10/16/20 at 8:53 pm (UTC)
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"Hi Kurt, Thanks for reaching out! This discussion may help point you in the right direction: The easiest way to check for Flash is ..."
  • 6 days ago10/16/20 at 8:31 pm (UTC)
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"Hi Danielle, Thanks for reaching out! Are you experiencing the same issue where layers appear over each other when publishing to Word? Si..."
  • 6 days ago10/16/20 at 8:17 pm (UTC)
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Ren Gomez replied to the discussion Reporting to LMS
"Hi Maggie, Thanks for reaching out! Have you tried using the Course Completion trigger that comes with Storyline 360? Instead of automati..."
  • 6 days ago10/16/20 at 7:40 pm (UTC)
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"Hi Andrea, I'm sorry you're running into this issue publishing to Articulate Online! I ran a quick test to see if I could replicate, but ..."
  • 6 days ago10/16/20 at 7:21 pm (UTC)
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"Hi Alexander, Thanks for reaching out and sharing those details. Opening the player menu shouldn't cause the crashing you described! I'd ..."
  • 6 days ago10/16/20 at 5:00 pm (UTC)