Ren Gomez
Ren Gomez Staff
Support Conversation Coach at Articulate
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Ren Gomez replied to the discussion Locking Responses on Questions
"Hi Jerome, Thanks for reaching out! It sounds like you have specific responses you'd like for each feedback layer, correct? You can easil..."
  • 4 years ago04/24/20 at 3:50 pm (UTC)
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Ren Gomez replied to the discussion Formatting built-in question slides
"Hi Sue, It looks like your attachment didn't make it as you replied via email. Feel free to jump into the discussion to share your f..."
  • 4 years ago04/24/20 at 3:18 pm (UTC)
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"Hi Liliana, Thanks for reaching out! It sounds like you may be running into a common issue we've seen with the SABA LMS and how it report..."
  • 4 years ago04/24/20 at 2:59 pm (UTC)
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Ren Gomez replied to the discussion Continuing where you left off
"Hi Ann, That's correct! Anytime you open a blank file and review your settings, the player will always default to Prompt to Resume. You c..."
  • 4 years ago04/24/20 at 2:48 pm (UTC)
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Ren Gomez replied to the discussion Which size screen do you design for?
"Hi Cindy, Along with all the comments and resources in this discussion, you may also want to take a look at another one I came across. Ho..."
  • 4 years ago04/24/20 at 2:35 pm (UTC)
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"Hi Ranjeet, It looks like the attachment didn't make it! If you replied by email, you may run into issues attaching a file. Feel fr..."
  • 4 years ago04/24/20 at 2:31 pm (UTC)
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"Hi Brooke, Great call to reach out to our support team! It looks like Bang was able to replicate the issue you were running into where dr..."
  • 4 years ago04/24/20 at 2:28 pm (UTC)
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Ren Gomez replied to the discussion How to exit from a scorm articulate
"Hi Filippo, Thanks for following up. There could be a number of reasons why the exit course trigger isn't working as expected from browse..."
  • 4 years ago04/24/20 at 2:21 pm (UTC)
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Ren Gomez replied to the discussion Import PowerPoint
"Hi Bridget, I'm so sorry to hear you're unable to import your PowerPoint presentation even after going through all the items in the artic..."
  • 4 years ago04/23/20 at 10:02 pm (UTC)
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"Hi Jason, Thanks for reaching out and letting me know what you're running into. I tried to replicate the issue myself in publishing ..."
  • 4 years ago04/23/20 at 9:39 pm (UTC)
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"Hi Becky, Sorry to hear you're coming across this issue with your mouse movements being recorded incorrectly in Replay 360! I believe you..."
  • 4 years ago04/23/20 at 6:37 pm (UTC)
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"Hi Todd, Thanks for reaching out and sharing that helpful video of the issue you're seeing. I'm really sorry you're running into this bug..."
  • 4 years ago04/23/20 at 5:10 pm (UTC)
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"Hi Robert, Thanks for reaching out and submitting that report! We've acknowledged the bug you're running into and have been able to repli..."
  • 4 years ago04/23/20 at 5:06 pm (UTC)
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Ren Gomez replied to the discussion Screen Record *Becomes* Blurry
"Hi Kenna, Thanks for reaching out! Troubleshooting this issue can sometimes take some digging into the details, which is why both the oth..."
  • 4 years ago04/23/20 at 3:49 pm (UTC)
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Ren Gomez replied to the discussion Formatting built-in question slides
"Hi Sue, Happy to help clarify your question! Why does my built-in question slide default to a title slide master? If you visit your..."
  • 4 years ago04/23/20 at 3:16 pm (UTC)
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"Hi Deborah, Thanks for reaching out here, and I see you've chatted with our support team as well. Your case has been escalated and my tea..."
  • 4 years ago04/23/20 at 2:48 pm (UTC)
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"Hi Julien, Absolutely! I've opened a case on your behalf with our support engineers. Once you share your files using your upload link bel..."
  • 4 years ago04/23/20 at 2:33 pm (UTC)
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Ren Gomez replied to the discussion Knowbe4 Custom Content Issue
"Hi Dianna, Thanks for reaching out! It sounds like you're running into some issues getting the right status reported to your LMS. Can you..."
  • 4 years ago04/22/20 at 6:29 pm (UTC)
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"Hi Kelly, Thanks for providing that screenshot and giving me a better idea of what you're running into. I've recorded a quick video of on..."
  • 4 years ago04/22/20 at 4:31 pm (UTC)
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Ren Gomez replied to the discussion Articulate/LMS issues
"Hi David, Thanks for following up and letting us know you tested your file in SCORM Cloud. If the course reported the resu..."
  • 4 years ago04/22/20 at 3:15 pm (UTC)
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"Hi Ranjeet, If you'd like for Judy or the community to take a look at your file and provide some help, just click on Add Attachment right..."
  • 4 years ago04/22/20 at 2:48 pm (UTC)
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Ren Gomez replied to the discussion Problem & solution
"Hi Felix, Thanks for popping in to share what worked for you, and I'm so glad you found this discussion helpful! I'm sure others who..."
  • 4 years ago04/22/20 at 2:35 pm (UTC)
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"Hi Steve, Thanks for reaching out! Janet had opened a case with us, but found success in updating her Storyline software. If you fi..."
  • 4 years ago04/22/20 at 2:27 pm (UTC)
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Ren Gomez replied to the discussion Feedback Master Does Not Work
"Hi Michel, Thanks for reaching out and sharing your file! I'm happy to help troubleshoot your questions: I am trying to change font color..."
  • 4 years ago04/21/20 at 10:19 pm (UTC)
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Ren Gomez replied to the discussion Create a custom rewind button?
"Hi Michelle, Excellent idea to layer in the video with controls to allow users to rewatch at their discretion! Thanks for chiming in with..."
  • 4 years ago04/21/20 at 9:33 pm (UTC)