Ren Gomez
Ren Gomez Staff
Support Conversation Coach at Articulate
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Ren Gomez replied to the discussion Color in Feedback Master not Carried to Feedback Layers
"Hi Everyone, Good news! We fixed the issue where the colors are not properly applied when a layout created in the feedback master is use..."
  • 4 years ago02/12/20 at 9:44 pm (UTC)
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Ren Gomez replied to the discussion HTML5 published audio not playing in different browsers
"Hi Szever, Good news! We fixed the issue where the audio triggered from buttons didn't play in the HTML5 output in IE11. Here's how&nbs..."
  • 4 years ago02/12/20 at 9:42 pm (UTC)
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Ren Gomez replied to the discussion Storyline 360 modern player corrupting video - but only in internet explorer 11
"Hi Everyone, Good news! We fixed the issue in Storyline 360 where videos are blurry/pixelated when viewed in IE11. Here's how..."
  • 4 years ago02/12/20 at 9:23 pm (UTC)
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Ren Gomez replied to the discussion Blurry images and text - still no fix?
"Hi Everyone, Good news! We fixed the issue in Storyline 360 where videos are blurry/pixelated when viewed in IE11. Here's how..."
  • 4 years ago02/12/20 at 9:22 pm (UTC)
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Ren Gomez replied to the discussion VIdeo quality problems in Storyline
"Hi Everyone, Good news! We fixed the issue in Storyline 360 where videos are blurry/pixelated when viewed in IE11. Here's how..."
  • 4 years ago02/12/20 at 9:22 pm (UTC)
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Ren Gomez replied to the discussion Video look blurry in Internet Explorer published in html5
"Hi Everyone, Good news! We fixed the issue in Storyline 360 where videos are blurry/pixelated when viewed in IE11. Here's how to i..."
  • 4 years ago02/12/20 at 9:21 pm (UTC)
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Ren Gomez replied to the discussion Storyline 360 video output shows pixelated and pixel outline in IE browser
"Hi Everyone, Good news! We fixed the issue where videos are blurry/pixelated when viewed in IE11. Here's how to install the latest..."
  • 4 years ago02/12/20 at 9:19 pm (UTC)
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Ren Gomez replied to the discussion Marker not working in Articulate 360 when published.
"Hi Mumtaz, Good news! We fixed the issue where the marker hover was not working in your file. Here's how to install the latest Story..."
  • 4 years ago02/12/20 at 4:17 pm (UTC)
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Ren Gomez replied to the discussion Any way to prevent missing questions on random quiz?
"Hi Gerald, Good news! We fixed the issue where the Adjust variable trigger in the next button doesn't work when revisiting a graded ..."
  • 4 years ago02/12/20 at 4:08 pm (UTC)
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Ren Gomez replied to the discussion Multiple Choice Questions shake when hovered over
"Hi Everyone, Good news! We fixed the issue where the answer choices move slightly or shake when you hover over them in Firefox. Here..."
  • 4 years ago02/12/20 at 4:04 pm (UTC)
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Ren Gomez replied to the discussion Quiz choices dance around
"Hi Tatiana, Good news! We fixed the issue where the answer choices move slightly or shake when you hover over them in Firefox. Here'..."
  • 4 years ago02/12/20 at 4:03 pm (UTC)
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Ren Gomez replied to the discussion Obscure way to get an error
"Hi Everyone, Good news! We fixed the issue where the Format Painter remains on when a project closes and causes an error when the pr..."
  • 4 years ago02/12/20 at 3:52 pm (UTC)
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Ren Gomez replied to the discussion Tabbing with keyboard to access the volume or captions buttons on the classic player is causing the player to scroll in browser window
"Hi Peter, Good news! We fixed the issue where the player shifts upward when tabbing when your project includes a video and you're vi..."
  • 4 years ago02/12/20 at 3:49 pm (UTC)
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Ren Gomez replied to the discussion Problem saving changes to Storyline project
"Hi Everyone, I just wanted to pop in here and let you know that we fixed the issues where: Some objects dragged inside scrolling panel s..."
  • 4 years ago02/12/20 at 3:34 pm (UTC)
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Ren Gomez replied to the discussion Editing existing text in a text entry field
"Hi Barry, Thanks for letting us know what you're running into! We have an active bug reported where the user is unable to highlight the t..."
  • 4 years ago02/11/20 at 6:38 pm (UTC)
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Ren Gomez replied to the discussion New update makes captions way too small
"Hi Raymond, Sorry to hear you're running into the bug we have reported where the closed captions text does not change size when you adjus..."
  • 4 years ago02/11/20 at 5:41 pm (UTC)
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Ren Gomez replied to the discussion Random selector
"Hi Anthony, Thanks for reaching out! You may find these discussions below helpful: Game - Random Number Generator Random Number generato..."
  • 4 years ago02/11/20 at 5:16 pm (UTC)
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Ren Gomez replied to the discussion Scroll Bar start position
"Hi Peter, We don’t have plans for a feature to start a scrolling panel at a specific position aside from the top, but we appreciate you l..."
  • 4 years ago02/11/20 at 4:18 pm (UTC)
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Ren Gomez replied to the discussion Power Point 2013 upload to Articulate 3
"Hi Vincent, Sorry to hear you haven't been able to find an answer in the forums! Please know that we have a support team available 2..."
  • 4 years ago02/11/20 at 4:13 pm (UTC)
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Ren Gomez replied to the discussion Key press trigger
"Hi Robert, Can you share a bit more about what these buttons do when the user hits a keystroke? I was able to use a keystroke for a ..."
  • 4 years ago02/11/20 at 3:23 pm (UTC)
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Ren Gomez replied to the discussion Audio files don't play in preview on some slides!
"Hi Learning Developer, Sorry to hear you're coming across some audio issues! How did you and your boss view the course to listen to the a..."
  • 4 years ago02/10/20 at 10:59 pm (UTC)
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Ren Gomez replied to the discussion Advance Slide Options - Hybrid between auto advance and user advance?
"Hi Brittany, Happy to help! You can restrict the course, as well as set the slide duration following these steps! Restrict Navigation - ..."
  • 4 years ago02/10/20 at 6:16 pm (UTC)
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Ren Gomez replied to the discussion Menu icon in modern player style
"Hi Deepali, Can you show me a screenshot of what you're seeing? You may have moved the Menu to the Topbar instead of the default Sidebar ..."
  • 4 years ago02/10/20 at 4:47 pm (UTC)
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Ren Gomez replied to the discussion Rewrite Awkward Sentences template
"Hi LaVon, I clicked on the link to your Review file, but I was never able to come across the "Warning" layer, and every time I tried to m..."
  • 4 years ago02/10/20 at 4:31 pm (UTC)
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Ren Gomez replied to the discussion Storyline 3: Sequence-Drop-Down-Graded-Question Template Inquiry
"Hi Courtney, With the built-in sequence drop-down, there isn't a way to resize them, and the boxes are generated to autofit the text you ..."
  • 4 years ago02/10/20 at 4:11 pm (UTC)