Ren Gomez
Ren Gomez Staff
Customer Happiness Specialist at Articulate
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Ren Gomez replied to the discussion Duration to be set for whole Content
"Hi Magam, While there's not a built-in way to require time spent in a course, some of our community members have offered up some workarou..."
  • 6 days ago08/05/20 at 9:56 pm (UTC)
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"Hi Kenneth, I'm really sorry to hear your hard drive died! That's awful! There isn't a way to retrieve or unpublish a course from Re..."
  • 6 days ago08/05/20 at 9:14 pm (UTC)
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"Hi Lies, It looks like the attachment didn't make it to the discussion. Feel free to try again by opening the discussion here a..."
  • 6 days ago08/05/20 at 8:42 pm (UTC)
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"Hi Kuriko, Apologies for the misunderstanding regarding the workaround for the closed captions, and how it affected the issue you're..."
  • 6 days ago08/05/20 at 7:46 pm (UTC)
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"Hi Colette, Thanks for reaching out! No updates to share on this customization, but the steps will be the same as Tony mentioned above. Y..."
  • 7 days ago08/05/20 at 6:24 pm (UTC)
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"Hi Annilee, Thanks for jumping in and sharing your thoughts regarding the feature request for the ability to customize closed captio..."
  • 7 days ago08/05/20 at 4:40 pm (UTC)
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"Hi Greg, Robert may no longer be subscribed to this discussion, so feel free to click on their profile and select the Contact Me button t..."
  • 7 days ago08/05/20 at 4:32 pm (UTC)
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Ren Gomez replied to the discussion Narration issue
"Hi Sue, Thanks for reaching out, and great call to open a case! I see that's it's been escalated into the right hands, so once they're do..."
  • 7 days ago08/05/20 at 4:09 pm (UTC)
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"Hi Dianne, Thanks for sharing that image! It's possible that the Slide Master - Line items you're seeing are actually on the ma..."
  • 7 days ago08/05/20 at 3:55 pm (UTC)
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"Hi Mr. Brown, Thanks for following up! Since this discussion is a bit older, I'd like to hear more about what you're experiencing. Are yo..."
  • 7 days ago08/05/20 at 3:19 pm (UTC)
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Ren Gomez replied to the discussion Survey- Likert Scale Interaction
"Hi Jay, Thanks for reaching out! With a built-in Likert survey question, it's not possible to access the individual radio buttons as Stor..."
  • 7 days ago08/04/20 at 9:48 pm (UTC)
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"Hi Michele, Thanks for reaching out! Currently, the menu icon in the Modern Player cannot be changed to say Menu. One suggestion would be..."
  • 7 days ago08/04/20 at 8:22 pm (UTC)
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Ren Gomez replied to the discussion Powerpoint Import not Working
"Hi Jemma, I'm sorry you're unable to import your PowerPoint presentation! I would first check to ensure the file is saved locally or on y..."
  • 8 days ago08/04/20 at 6:30 pm (UTC)
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Ren Gomez replied to the discussion Installing articulate360 on the VDI
"Hi Bongani, I'm sorry to hear you've been unable to use Articulate 360! Please know that anytime you need help, our Support Team is just ..."
  • 8 days ago08/03/20 at 9:45 pm (UTC)
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"Hi Martin, That's odd! A few questions to dig deeper: Does this happen in every project or just this file? Are you on the latest version..."
  • 8 days ago08/03/20 at 9:16 pm (UTC)
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"Hi Frazer, Thanks for reaching out, and I'm sorry you're running into this issue! Have you tried using a different browser with your LMS ..."
  • 8 days ago08/03/20 at 9:08 pm (UTC)
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Ren Gomez replied to the discussion Presenter doens´t work
"Hi Esther, I'm sorry to hear you're unable to work on a Presenter file! I see that you've also reached out to our Support Team and my tea..."
  • 8 days ago08/03/20 at 8:55 pm (UTC)
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Ren Gomez replied to the discussion Look of upload of presentation
"Hi Albert, Thanks for reaching out and sharing that screenshot! It looks like you've created a course with custom navigation and menu ite..."
  • 9 days ago08/03/20 at 6:59 pm (UTC)
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Ren Gomez replied to the discussion Text entry bug in latest update
"Hi Astutis, I just replied to you in your other post here to take a closer look and see if we can nail down what's happening!"
  • 9 days ago08/03/20 at 5:49 pm (UTC)
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"Hi Astutis, Thanks for reaching out and letting us know you're experiencing this issue again! I just tried it myself on Storyline 360 Upd..."
  • 9 days ago08/03/20 at 5:48 pm (UTC)
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"Hi Jaipal, Thanks for reaching out, and I'm sorry to hear your course isn't bookmarking as expected! Would you mind sharing a few details..."
  • 9 days ago08/03/20 at 5:06 pm (UTC)
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Ren Gomez replied to the discussion Reset Only Incorrect Questions
"Hi Steve, I'm sorry to hear you're getting stuck in your course! I'm not aware of any issues when it comes to retrying only incorrect que..."
  • 9 days ago08/03/20 at 4:48 pm (UTC)
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Ren Gomez replied to the discussion Notes background is black
"Hi Eleanor, Welcome to E-Learning Heroes! 🌟 I'm sorry to hear you're running into this issue! Did you also import a PowerPoint file into ..."
  • 9 days ago08/03/20 at 4:12 pm (UTC)
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Ren Gomez replied to the discussion Print Results Button
"Hi Diana, Take a look at this discussion below for a video on modifying the printed results page: Removing questions/answers from printe..."
  • 9 days ago08/03/20 at 3:40 pm (UTC)
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Ren Gomez replied to the discussion Slide number in Master slide
"Hi Manisha, In the user guide Katie shared above, there's a section that describes why you see a # sign. It's because, at that moment, th..."
  • 9 days ago08/03/20 at 3:21 pm (UTC)