Ren Gomez
Ren Gomez Staff
Support Conversation Coach at Articulate
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Ren Gomez replied to the discussion Animations not syncing in Storyline
"Hi Estee, Thanks for reaching out and sharing your .story file! I noticed the same issue, and it seems this shape is considered non-nativ..."
  • almost 4 years ago05/21/20 at 3:02 pm (UTC)
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Ren Gomez replied to the discussion Report of stuck slider
"Hi Lynn, Thanks for reaching out and great first steps to troubleshoot the issue! I'm not aware of any current issues with slider interac..."
  • almost 4 years ago05/21/20 at 2:40 pm (UTC)
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Ren Gomez replied to the discussion Results slide not loading
"Hi Claire, I'm sorry to hear your results slide isn't loading as expected! It looks like you have a custom Submit button on that last que..."
  • almost 4 years ago05/21/20 at 2:28 pm (UTC)
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"Hi Nataliya, Thanks for sharing that video of what you're experiencing. I'm sorry, but it looks like you're running into a bug we have fo..."
  • almost 4 years ago05/20/20 at 9:52 pm (UTC)
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"Hi Thierry, Thanks for reaching out and sharing your course! I tested it in SCORM Cloud and was able to get a result. Obviousl..."
  • almost 4 years ago05/20/20 at 9:32 pm (UTC)
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Ren Gomez replied to the discussion Storyline - white screen occasionaly
"Hi Stephen, Great call to open a case! I see my teammate, Gerald, is helping you troubleshoot the issue. Keep at with him to nail down th..."
  • almost 4 years ago05/20/20 at 9:03 pm (UTC)
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"Hi Michelle, Happy to help clarify your questions! See below: NVDA doesn’t read the entire paragraph in a Notes section seamlessly. NVDA..."
  • almost 4 years ago05/20/20 at 8:37 pm (UTC)
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Ren Gomez replied to the discussion Publish to Video is Slow
"Hi Sandy, I'm sorry to hear you're running into this as well! Our support engineers would be happy to take a look at your file and determ..."
  • almost 4 years ago05/20/20 at 7:53 pm (UTC)
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Ren Gomez replied to the discussion Graded Question Slides
"Hi Thomas, Thanks for reaching out! I see my teammate, Katie, responded to you here. Keep at it with Gerald to find the root of the ..."
  • almost 4 years ago05/20/20 at 6:21 pm (UTC)
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Ren Gomez replied to the discussion Next button disappear and reappear
"Hi Joseph, I've come across several examples where designers disable the Next button when the timeline starts, and then use a variable ch..."
  • almost 4 years ago05/20/20 at 6:06 pm (UTC)
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"Hi Meghan, Happy to help clarify here! In the example Alyssa shared above, she used a regular slide and extended the web object window to..."
  • almost 4 years ago05/20/20 at 5:56 pm (UTC)
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"Hi Dave, Sorry to hear the bat file didn't help you. I found the case where you were working with my teammate, Georvy, on troubleshooting..."
  • almost 4 years ago05/20/20 at 5:27 pm (UTC)
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"Hi Michelle, If you are using Articulate 360, you can insert a Likert Scale survey question, and several templates will appear ..."
  • almost 4 years ago05/20/20 at 5:02 pm (UTC)
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Ren Gomez replied to the discussion Text boxes
"Hi Melissa, Anytime you insert an object, such as a text box, it will match the current timeline length of when you inserted it. If you'd..."
  • almost 4 years ago05/20/20 at 4:28 pm (UTC)
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Ren Gomez replied to the discussion License Transfer
"Hi Steven, Can you clarify what you mean by "general" Articulate license? Any Articulate license is under the End User License Agreement ..."
  • almost 4 years ago05/20/20 at 3:32 pm (UTC)
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"Hi Matthew, Thanks for letting us know you're running into this as well. Just to confirm: Are your Prev and Next buttons are not sho..."
  • almost 4 years ago05/20/20 at 3:14 pm (UTC)
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"Hi Syahmi, Thanks for reaching out, and sorry to hear you're running into some image quality issues! It sounds like you've inserted the&n..."
  • almost 4 years ago05/20/20 at 3:07 pm (UTC)
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"Hi D M, I'm not aware of any issues currently with viewing a course in Chrome using a Mac. Can you share some more details on how you're ..."
  • almost 4 years ago05/20/20 at 2:35 pm (UTC)
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"Hi Claudia, I'm sorry to hear you're running into this as well! If you're able to share your PowerPoint file for testing, our&n..."
  • almost 4 years ago05/20/20 at 2:23 pm (UTC)
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Ren Gomez replied to the discussion Notes pane
"Hi Kelly, Thanks for reaching out! It sounds like you'd like to display the Notes section only when you need it? By default, each slide w..."
  • almost 4 years ago05/19/20 at 5:34 pm (UTC)
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"Hi Taylor, Thanks for reaching out and sharing those images of what you're experiencing! The best way to help would be to dig into y..."
  • almost 4 years ago05/19/20 at 4:41 pm (UTC)
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"Hi Dave, Thanks so much for lining out the steps you covered when troubleshooting your web object! I'm sure this will be helpful for anyo..."
  • almost 4 years ago05/19/20 at 3:53 pm (UTC)
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Ren Gomez replied to the discussion Caption bubbles cut off
"Hi Erin, I'm sorry you're seeing this same issue as well! A few questions to dig deeper: Are you only seeing this when you preview ..."
  • almost 4 years ago05/19/20 at 3:26 pm (UTC)
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"Hi Raya, No updates yet, but we’ll remain active in our tracking of this request and be sure to update this discussion when we ..."
  • almost 4 years ago05/19/20 at 3:10 pm (UTC)
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"Hi Anya, Happy to help clarify here! A quick read through this article shows that this is expected behavior in order for learners to be a..."
  • almost 4 years ago05/19/20 at 2:24 pm (UTC)