Ren Gomez
Ren Gomez Staff
Customer Happiness Specialist at Articulate
"Hi Lara, Thanks for reaching out and sharing your file! Can you help clarify what you’re looking to do? Are you looking to restrict ..."
  • 12 months ago08/26/19 at 4:06 pm (UTC)
Ren Gomez replied to the discussion Tables
"Hi Dianne, Thanks for chiming in and sharing the conversation you had with my teammate, Renson. We have recorded this issue as a bug..."
  • 12 months ago08/26/19 at 2:25 pm (UTC)
"Hey Dick, Thanks for sharing those details. A few questions to help identify the culprit: Which software are you using? What browsers ar..."
  • 12 months ago08/23/19 at 8:52 pm (UTC)
"Hi Tondrea, At this time, closed captions are not included when you publish Storyline 360 content to a single video file. We do have..."
  • 12 months ago08/23/19 at 8:23 pm (UTC)
Ren Gomez replied to the discussion Quizmaker Problem
"Hi Cleomari, Sorry you're hitting that roadblock. Try the steps in these articles first to see if that solves the issue: Repair Articula..."
  • 12 months ago08/23/19 at 7:48 pm (UTC)
Ren Gomez replied to the discussion Fichier.story corrompu
"Hi Anne, I’m so sorry you keep running into the corrupt file message! It seems you’ve tried multiple ways to access the file including op..."
  • 12 months ago08/23/19 at 5:54 pm (UTC)
Ren Gomez replied to the discussion Failed and in progress/completed
"Hi Annemarie, When publishing from Storyline, you get to choose one of these reporting options: Passed/Incomplete Passed/Failed Com..."
  • 12 months ago08/23/19 at 4:38 pm (UTC)
Ren Gomez replied to the discussion Error Loading PDF in Review 360
"Hi Ben, Great call to change the folder name! It's not just a cached issue within Review 360, as I've also seen the same issue withi..."
  • 12 months ago08/23/19 at 3:41 pm (UTC)
"Hi C D, First, you'll want to program the video to start automatically. You should see this setting in the Video Tools Options ..."
  • 12 months ago08/23/19 at 3:11 pm (UTC)
Ren Gomez replied to the discussion Quizmaker
"Hi Harry, Welcome to E-Learning Heroes! It sounds like you’re attempting to connect two separate quizzes within Quizmaker? By default, a ..."
  • 12 months ago08/23/19 at 2:38 pm (UTC)
"Hi Marjorie, Can you specify which slides are giving you the buggy issues so we can take a closer look? Also, be sure you're on the lates..."
  • 12 months ago08/22/19 at 9:00 pm (UTC)
Ren Gomez replied to the discussion Tab Order and Translation
"Hi Pamela, While the translation feature in Storyline lets you modify the slide content, anything outside that will need to be adjusted, ..."
  • 12 months ago08/22/19 at 7:51 pm (UTC)
Ren Gomez replied to the discussion Quizzing - Submit Actions
"Hi Rachel, Great question! Results slides can track question slides or other results slides, so you will need a Submit interaction t..."
  • 12 months ago08/22/19 at 4:02 pm (UTC)
"Hi Dan, Thanks for chiming back in with your solution. Glad it's working for you now!"
  • 12 months ago08/22/19 at 3:39 pm (UTC)
Ren Gomez replied to the discussion Screen Recording
"Hi Bhuvana, Great question! The best rule of thumb is to match your story size to the screen recording size; that way you can avoid scali..."
  • 12 months ago08/21/19 at 10:15 pm (UTC)
"Hi there SDF, I appreciate the added insight into what you'd like to see with controlling videos through the menu. I’ll be happy to pass ..."
  • 12 months ago08/21/19 at 8:18 pm (UTC)
"Hi Helen, Thanks for popping in here, and great call to also open a support case! I see my teammate, Christopher, identified a bug with u..."
  • 12 months ago08/21/19 at 7:59 pm (UTC)
"Hi Jordan, Thanks for checking in. I don’t currently have any updates, but you are now subscribed to this conversation which means as we ..."
  • 12 months ago08/21/19 at 4:16 pm (UTC)
Ren Gomez replied to the discussion Restarting course
"Hi Robert, I jumped in and took a look at your file. I understand now why changing your slide properties to Reset to initial state&n..."
  • 12 months ago08/21/19 at 3:37 pm (UTC)
"Hi Curtis, I'm sorry, I don’t currently have any updates, but we'll be sure to keep everyone in this discussion in the know when any..."
  • 12 months ago08/21/19 at 2:40 pm (UTC)
"Hi Holly, There could be a number of factors that determine how long a course will take from interactivity to using a player vs. creating..."
  • 12 months ago08/21/19 at 2:27 pm (UTC)
"Hi Sheldon, Thanks for reaching out. I'm sorry that you ran into the issue of answers trembling while using Internet Explorer. We h..."
  • 12 months ago08/20/19 at 9:44 pm (UTC)
"Hi Darcy, There currently isn’t a way to globally assign seeking for all your layers within a course. You'll have to go through each slid..."
  • 12 months ago08/20/19 at 9:27 pm (UTC)
Ren Gomez replied to the discussion Screen size
"Hi Kim, Are you trying to use a zoom function? Your browser should have settings to enable zoom while viewing a course. Otherwise, it cou..."
  • 12 months ago08/20/19 at 5:40 pm (UTC)
"Hi Everyone, We just released another update for Articulate 360, and included a few important fixes and enhanced feature..."
  • 12 months ago08/20/19 at 5:06 pm (UTC)