Ren Gomez
Staff
Support Conversation Coach
at
Articulate
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Bellingham, WA
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Contact Me
Activity
Ren Gomez replied to the discussion Text Entry Screen produces endless wheel of doom
"Hi Stella,
Thanks for reaching out, and great call to open a case! I see my teammate, Chester, has reviewed your file and found some corr..."
- almost 4 years ago05/19/20 at 2:13 pm (UTC)
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Ren Gomez replied to the discussion Error when adding conditions in trigger
"Hi Rain,
I'm sorry to hear you're running into this error, and I appreciate you taking some troubleshooting steps to address the issue!
F..."
- almost 4 years ago05/18/20 at 9:53 pm (UTC)
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Ren Gomez replied to the discussion Tracking the quiz result using a javascript trigger
"Hi Maria,
Hopefully a community member with Javascript expertise can chime in with their tips, but can you shed a little more detail into..."
- almost 4 years ago05/18/20 at 9:47 pm (UTC)
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Ren Gomez replied to the discussion How to show time/duration on seekbar
"Hi Akhilesh,
Thanks for following up, and I'm sorry those suggestions didn't work for you! We'll be sure to let you know in this dis..."
- almost 4 years ago05/18/20 at 9:02 pm (UTC)
Activity
Ren Gomez replied to the discussion No apparent visited states for hyperlinks in a text box
"Hi Bill,
Thanks for reaching out and sharing the additional insight and what you expect to see with a visited hyperlink.
I've added your ..."
- almost 4 years ago05/18/20 at 8:24 pm (UTC)
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Ren Gomez replied to the discussion Help with disabling certain states/object after certain trigger
"Hi Deon,
Welcome to E-Learning Heroes! 🌟
A simple way to block the learner from interacting with the objects is by showing a layer t..."
- almost 4 years ago05/18/20 at 8:08 pm (UTC)
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Ren Gomez replied to the discussion Scroll bar starting at the bottom, how to make it start at the top?
"Hi Jennifer,
I'm sorry you're running into these issues! I see you've opened a case and my teammate, Cleo, has been helping you troublesh..."
- almost 4 years ago05/18/20 at 6:02 pm (UTC)
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Ren Gomez replied to the discussion Submit Interaction with Multiple Interaction Types on One Slide
"Hi Tarah,
Thanks for reaching out! Only one text-entry interaction can be graded per slide, so attempting to incorporate other inter..."
- almost 4 years ago05/18/20 at 5:56 pm (UTC)
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Ren Gomez replied to the discussion Virtual Classrooms and Storyline files
"Hi M S,
Thanks for reaching out! I believe you can upload any SCORM output content into Adobe's LMS, as this Adobe discussion below cover..."
- almost 4 years ago05/18/20 at 5:23 pm (UTC)
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Ren Gomez replied to the discussion Story size 720x405 and publish video 1080p HD
"Hi John,
I responded to your questions over here! Thanks for reaching out in this discussion to call my attention to it!"
- almost 4 years ago05/18/20 at 5:10 pm (UTC)
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Ren Gomez replied to the discussion Story size question
"Hi John,
Thanks for reaching out, and excellent questions on story size! Looking back at my response in the other discussion you tagged m..."
- almost 4 years ago05/18/20 at 5:07 pm (UTC)
Activity
Ren Gomez replied to the discussion Bad quality of movie from webcam on laptop
"Hi Jorunn,
Thanks for reaching out, and I'm sorry to hear you're running into some quality issues during your recording!
I appreciate you..."
- almost 4 years ago05/18/20 at 4:25 pm (UTC)
Activity
Ren Gomez replied to the discussion Preview and Export in Presenter 13 does not work
"Hi Sarah,
Thanks for reaching out, and I'm sorry you're running into this error! Usually, the first thing to check is ensuring that ..."
- almost 4 years ago05/18/20 at 3:28 pm (UTC)
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Ren Gomez replied to the discussion Receive completion notification from users outside of our LMS
"Hi Jean,
Welcome to E-Learning Heroes! 🌟
There are several examples of COVID-19 courses that were submitted to our E-learning Heroes chal..."
- almost 4 years ago05/18/20 at 2:40 pm (UTC)
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Ren Gomez replied to the discussion Quiz results issue - any one else? PLEASE HELP
"Hi Kate,
I'm sorry you're coming across these issues with your course! I found the case where you were working with my teammate, Robert, ..."
- almost 4 years ago05/15/20 at 9:43 pm (UTC)
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Ren Gomez replied to the discussion Re-attempting Quiz Questions
"Hi Tom,
Thanks for reaching out! While you do have an option in the results slide to retry incorrect questions only and the pla..."
- almost 4 years ago05/15/20 at 8:46 pm (UTC)
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Ren Gomez replied to the discussion Screens jumpy when clicking area in try it mode during a demo
"Hi Carol,
Thanks for following up, and I'm glad to hear that you no longer experienced the flicker once you published your course!
T..."
- almost 4 years ago05/15/20 at 8:22 pm (UTC)
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Ren Gomez replied to the discussion Reporting on multiple quizzes and surveys in Storyline 360
"Hi Vincent,
Thanks for reaching out! Have you considered creating separate result slides for each quiz, as well as a survey results slide..."
- almost 4 years ago05/15/20 at 8:05 pm (UTC)
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Ren Gomez replied to the discussion PPT issues with Articulate add-in
"Hi Liz,
Thanks for reaching out! The first item that comes to mind is ensuring your PowerPoint files are stored locally while you're work..."
- almost 4 years ago05/15/20 at 6:18 pm (UTC)
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Ren Gomez replied to the discussion Tracking not showing completion status based off quiz. Only in progress even with 100%
"Hi Chandan,
Thanks for those additional details! One item you may want to look into is the LMS Reporting status. We usually recommend usi..."
- almost 4 years ago05/15/20 at 5:41 pm (UTC)
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Ren Gomez replied to the discussion Can not Open Layers Property window ...
"Hi Axel,
Thanks for following up. For no. 1, that sounds odd! I would try a repair of Storyline 360 to ensure everything is wor..."
- almost 4 years ago05/15/20 at 5:11 pm (UTC)
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Ren Gomez replied to the discussion Quiz results and Survey results for Storyline 360 for SAP LMS
"Hi Ankita!
Great question - you'll need to create two results slides (one for the quiz, one for the survey) and one results sl..."
- almost 4 years ago05/15/20 at 4:55 pm (UTC)
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Ren Gomez replied to the discussion Closed caption not showing up on Preview and Publish file
"Hi Jessiew,
Thanks for sharing your file! It looks like you may have missed checking the option to Generate Closed Captions when you crea..."
- almost 4 years ago05/15/20 at 4:38 pm (UTC)
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Ren Gomez replied to the discussion Jump back to preview
"Hi Whitney,
Thanks for reaching out! Once you select Edit Slide in preview mode, Storyline will take you to the slide you were on in..."
- almost 4 years ago05/15/20 at 4:24 pm (UTC)
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Ren Gomez replied to the discussion Resources added to Storyline 360
"Hi Rayburn,
Thanks for reaching out! We don't have a documented limit on a number of resources you may attach to a course.
Are you runnin..."
- almost 4 years ago05/15/20 at 3:06 pm (UTC)