Ren Gomez
Ren Gomez Staff
Support Conversation Coach at Articulate
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Ren Gomez replied to the discussion Create a custom rewind button?
"Hi Michelle, Excellent idea to layer in the video with controls to allow users to rewatch at their discretion! Thanks for chiming in with..."
  • almost 4 years ago04/21/20 at 9:33 pm (UTC)
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"Hi Julia, Thanks for reaching out, and good call to open a case! It looks like my teammate, Jopney, has reached out with a video explaini..."
  • almost 4 years ago04/21/20 at 9:28 pm (UTC)
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Ren Gomez replied to the discussion LMS score tracking
"Hi Jessica, Thanks for reaching out, and great call to open a case! I see that my teammate, Georvy, has reached out with some testin..."
  • almost 4 years ago04/21/20 at 8:26 pm (UTC)
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Ren Gomez replied to the discussion Power Point to Presenter
"Hi Lawrence, Sorry to hear you're running into some issues with Presenter! Just to clarify, is this what you're experiencing: When I..."
  • almost 4 years ago04/21/20 at 5:00 pm (UTC)
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Ren Gomez replied to the discussion Closed Captions Max Characters
"Hi Everyone, Great news! We just released another update for Articulate 360 and included a few important fixes for Storyline 360 t..."
  • almost 4 years ago04/21/20 at 4:16 pm (UTC)
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Ren Gomez replied to the discussion Closed Captions won't change
"Hi Everyone, Great news! We just released another update for Articulate 360 and included a few important fixes for Storyline 360 t..."
  • almost 4 years ago04/21/20 at 4:15 pm (UTC)
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Ren Gomez replied to the discussion Overlapping Closed Captions Bug
"Hi Everyone, Great news! We just released another update for Articulate 360 and included a few important fixes for Storyline 360 t..."
  • almost 4 years ago04/21/20 at 4:00 pm (UTC)
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"Hi Michael, We just released another update for Articulate 360 and included a few important fixes for Storyline 360 that you'll se..."
  • almost 4 years ago04/21/20 at 3:54 pm (UTC)
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"Hi Everyone, We just released another update for Storyline 360 and included a few important fixes and a new feature that you'll&nbsp..."
  • almost 4 years ago04/21/20 at 3:49 pm (UTC)
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"Hi Everyone, Great news! We just released another update for Storyline 360 and included a few important fixes and a new feature that..."
  • almost 4 years ago04/21/20 at 3:46 pm (UTC)
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"Hi Mario, Thanks for reaching out! There's not a way to block a user from creating a screenshot or recording a screen when viewing a cour..."
  • almost 4 years ago04/21/20 at 3:18 pm (UTC)
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"Hi Kelly, Thanks for reaching out! It sounds like as you're typing your sentence, you see the initial text disappear? For example, this? ..."
  • almost 4 years ago04/21/20 at 2:34 pm (UTC)
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"Hi Adam, Thanks for reaching out, and great call to open a case! I see my teammate, Ronaziel, is troubleshooting your files as we speak, ..."
  • almost 4 years ago04/20/20 at 9:17 pm (UTC)
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"Hi A Rawlins, Thanks for following up, though I took a look and didn't find any file uploaded by your email address. Can you try again to..."
  • almost 4 years ago04/20/20 at 8:55 pm (UTC)
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"Hi Cyndy, Thanks for clarifying the issue and sharing your case number. I see where Pete followed up with the message you posted regardin..."
  • almost 4 years ago04/20/20 at 8:34 pm (UTC)
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Ren Gomez replied to the discussion Quizzes in SL or Quizmaker?
"Hi Tom, Thanks for reaching out! Storyline and Quizmaker 360 have the same question options, so it really boils down to how you plan to u..."
  • almost 4 years ago04/20/20 at 8:13 pm (UTC)
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"Hi Shannon, Thanks for sharing your insight on Review 360. It sounds like you'd like to see improvements in: File and folder manage..."
  • almost 4 years ago04/20/20 at 6:29 pm (UTC)
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"Hi Ron, Thanks for "lighting up" this community and sharing that neat toggle demo! Feel free to also share this our Building Better ..."
  • almost 4 years ago04/20/20 at 5:18 pm (UTC)
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Ren Gomez replied to the discussion Importing wmf in Storyline 3
"Hi Reina, Thanks for following up and opening a case! It looks like my teammate, Angelo, tried to reach out on Friday, and the sessi..."
  • almost 4 years ago04/20/20 at 4:57 pm (UTC)
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Ren Gomez replied to the discussion Short Answer Survey for LMS tracking
"Hi Nicole, Thanks for reaching out! It sounds like you're trying to send the value of a variable to your LMS using the method described i..."
  • almost 4 years ago04/20/20 at 4:12 pm (UTC)
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"Hi Ellen, Thanks for sharing that video of what you're running into! I see that you've opened a case and my teammate, Angelo, has been un..."
  • almost 4 years ago04/20/20 at 3:56 pm (UTC)
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Ren Gomez replied to the discussion Storyline 360 closing for no reason
"Hi Mark, I'm really sorry you're running into issues with Storyline 360 closing upon launch! I'm going to enlist our Support E..."
  • almost 4 years ago04/20/20 at 3:11 pm (UTC)
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"Hi Mitch, Thanks for opening a case. I see you're continuing to troubleshoot your files with my teammate, Chester, and you've shared some..."
  • almost 4 years ago04/20/20 at 2:46 pm (UTC)
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"Hi Zernando, We don’t have currently have plans for the feature to include closed captions when publishing to .mp4, but we’ll remain acti..."
  • almost 4 years ago04/20/20 at 2:26 pm (UTC)
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"Hi Duane, Thanks for reaching out. I'm sorry that you ran into the issue you described above: Slide layers are flickering when using a ho..."
  • almost 4 years ago04/17/20 at 6:16 pm (UTC)