Renz Sevilla
Renz Sevilla Staff
Articulate
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"Hi Paul! Thanks for reaching out! Please have a look at this support article on how to customize the Focus Order. By default, the..."
  • 3 months ago05/16/22 at 5:25 pm (UTC)
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Renz Sevilla replied to the discussion Trigger response is extremely slow
"Hi Graham, sorry to hear you're also experiencing the same issue. If possible could you please share the file or submit a case privately ..."
  • 3 months ago05/13/22 at 1:36 pm (UTC)
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"Hi Isabelle! Thanks for letting us know Carlo was able to help with your original issue. It sounds like you may have an issue with..."
  • 3 months ago05/13/22 at 1:31 pm (UTC)
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Renz Sevilla replied to the discussion Turn off spelling auto correction
"Hi Nadya! Sorry you're running into some trouble with spell checkers. If you're having trouble with auto-correct/spellcheck with Rise 360..."
  • 3 months ago05/11/22 at 3:57 pm (UTC)
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Renz Sevilla replied to the discussion SVG File Issues
"Great! We'll continue assisting you in the support case! "
  • 3 months ago05/11/22 at 3:56 pm (UTC)
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Renz Sevilla replied to the discussion SVG File Issues
"Hi Michael! Sorry to hear you're still having issues with SVG files after trying some of the suggestions provided by the community. Are ..."
  • 3 months ago05/11/22 at 3:38 pm (UTC)
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"Hi Lisa! I've replied to your original thread here, with some steps for you to try. Hope that helps! If you need additional help beyond t..."
  • 3 months ago05/11/22 at 3:31 pm (UTC)
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Renz Sevilla replied to the discussion Screenshots in Storyline are blurry
"Hi Lisa! Thanks for reaching out! We've released an update for Storyline 360, Update 63, wherein we’ve made some fixes which inclu..."
  • 3 months ago05/11/22 at 3:29 pm (UTC)
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Renz Sevilla replied to the discussion Thumbnail selection in Rise videos
"Hi Melissa! Thanks for following up on this, no update for you just yet. We'll reach out here in this thread if there are any changes tha..."
  • 9 months ago11/10/21 at 2:44 am (UTC)
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"Hi Maree! Thanks for casting your vote and following up on this feature request. No update on this yet, but we'll reach out here if we h..."
  • 9 months ago11/10/21 at 2:12 am (UTC)
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Renz Sevilla replied to the discussion Rise Quiz Checkbox Colours
"Hi Aja! Thanks for following up, no way yet to customize the checkbox colors. We are tracking these requests for more color customization..."
  • 9 months ago11/09/21 at 4:41 am (UTC)
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Renz Sevilla replied to the discussion Stop auto-play in embedded video - Rise
"Hi Bob, Each case can be unique, and some users would prefer not to share their course details or videos publicly in the forums. The auto..."
  • 9 months ago11/08/21 at 10:24 pm (UTC)
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Renz Sevilla replied to the discussion Superscripts in Rise Course Title?
"Hi Lori! Do you have a screenshot of what you see when you try using: ™ ? This is working for the built-in default fonts: ..."
  • 9 months ago11/06/21 at 3:28 am (UTC)
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Renz Sevilla replied to the discussion NEW in Rise: Export for Translation
"Hi Amy! Correct, the XLIFF file should show the source language and the target language of the course."
  • 9 months ago11/06/21 at 2:33 am (UTC)
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"Hi, Learning Solutions support! Right now there isn't something to search through or organize courses and folders to manage them for you..."
  • 9 months ago11/05/21 at 11:04 pm (UTC)
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Renz Sevilla replied to the discussion MATHML or LATEX support
"Hi Gurbukshaw! Thanks for following up on this. Sorry, I don't have any updates for you at this time. I'm relaying your ..."
  • 9 months ago11/05/21 at 10:03 pm (UTC)
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"Hi John! Thanks for following up on this. We don’t have any updates for you on how the Continue button currently works, however, I..."
  • 9 months ago10/30/21 at 1:49 am (UTC)
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Renz Sevilla replied to the discussion Stop auto-play in embedded video - Rise
"Hi Regina! Thanks for reaching out! Could you please share a copy of your course with us by opening up a case? From there we can identify..."
  • 10 months ago10/27/21 at 3:53 am (UTC)
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"Hi Emanuele! Thanks for letting us know these are features you'd like to see in Rise 360 and Storyline 360. For now, if you'd like..."
  • 10 months ago10/25/21 at 11:34 am (UTC)
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"Hi Julie! Good question! You can't change another user's email address, but that user can log in and change the email address on that acc..."
  • 10 months ago10/25/21 at 11:28 am (UTC)
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Renz Sevilla replied to the discussion Course not saving progress of delegates
"Hi Bethan! Thanks for reaching out! If you've got a particularly large course you may be exceeding your LMS's SCORM Suspend Data limit wh..."
  • 10 months ago10/16/21 at 2:02 am (UTC)
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Renz Sevilla replied to the discussion Fonts in Rise 360
"Hi Penny! Thanks for reaching out! When possible, could you please share your course with us or submit a case here? Please in..."
  • 10 months ago10/15/21 at 3:50 am (UTC)
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Renz Sevilla replied to the discussion Feature request: "Main menu" button
"Hi Keith! You're most welcome! I can add you to a feature request for a way to get back to the Start/Intro page. If we have an update for..."
  • 10 months ago10/15/21 at 2:59 am (UTC)
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"Hi Claudia! Thanks for reaching out! Sorry to hear you're having trouble loading your Scenario block characters. Could you please try up..."
  • 10 months ago10/15/21 at 2:33 am (UTC)
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Renz Sevilla replied to the discussion Lettered Lists?
"Hi Shua! Thanks for following up. Only Numbers, Checkboxes, and Bullet points for the List block at this time. Thanks for letting us know..."
  • 10 months ago10/14/21 at 10:35 pm (UTC)