Richard Chasin
Richard Chasin
course developer at designrac
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"After sending Articulate Support my full documented case with examples, they have agreed that this is an issue that has been verified and..."
  • over 1 year ago08/18/19 at 8:28 pm (UTC)
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"Gerry, I haven't used EMF, and am not sure where that is even possible from Photoshop. The issue here is that PNG was working fine for my..."
  • over 1 year ago08/12/19 at 6:52 pm (UTC)
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"I have submitted this issue to Articulate Support. In the meantime, what about uninstalling/reinstalling the latest build? Any advice on ..."
  • over 1 year ago08/12/19 at 3:24 pm (UTC)
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"You are not alone. This has been asked by myself and others since version 1. Don't think it will ever happen in my lifetime."
  • 2 years ago01/24/19 at 3:08 pm (UTC)
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"Thank you Alyssa, I appreciate your reply. Please do pass that along - it's taking me more time to add the captions now, as I have to del..."
  • over 2 years ago08/23/18 at 12:58 pm (UTC)
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Richard Chasin replied to the discussion Closed captioning future design options?
"Thanks for the update Matthew! I'll have a look at what you've come up with."
  • almost 3 years ago03/21/18 at 6:10 pm (UTC)
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Richard Chasin replied to the discussion Closed captioning future design options?
"I will do so Ashley - thanks. I'm using SL3 for now, and downloaded the update this morning. Great to see the team making all of these re..."
  • 3 years ago03/07/18 at 2:48 pm (UTC)
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Richard Chasin replied to the discussion Closed captioning future design options?
"Thanks Matthew, I'd be very interested to see what you come up with!"
  • 3 years ago03/07/18 at 12:54 am (UTC)
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Richard Chasin replied to the discussion Final Test Results - Can never get 100%
"Wendy, I sent you a message :) Thanks!"
  • 3 years ago03/03/18 at 10:21 pm (UTC)
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Richard Chasin replied to the discussion Final Test Results - Can never get 100%
"Thanks Wendy. I'd love to have a second pair of eyes take a look at it. Sometimes something obvious is not obvious to me :) I would need..."
  • 3 years ago03/03/18 at 10:09 pm (UTC)
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"Great idea Wendy! Thanks :)"
  • 3 years ago03/02/18 at 7:40 pm (UTC)
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"Following this issue. Same problem with Chrome here."
  • 3 years ago02/25/18 at 6:02 pm (UTC)
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"Importing slides into a new course file seems to be the only way to avoid this issue outside of splitting narration files into several pa..."
  • over 3 years ago10/09/17 at 2:24 pm (UTC)
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"Hi Crystal,  The .story file I was working on was 35MB in size. The .story file I used to test my suppositions was about 2MB, and had ju..."
  • over 3 years ago10/02/17 at 3:08 pm (UTC)
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"After much testing of alternative solutions, the only way to save my current working file was to recreate this complex screen from scratc..."
  • over 3 years ago09/29/17 at 4:32 pm (UTC)
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Richard Chasin replied to the discussion Audio is Cutting off during preview
"Sorry I don't - I've fixed the ones I've had issues with and am working on a large course right now. Should be easy enough to replicate -..."
  • over 3 years ago09/12/17 at 2:36 pm (UTC)
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Richard Chasin replied to the discussion Audio is Cutting off during preview
"Hi Crystal, I am seeing this issue in Storyline 3. Unless I add a second or more of silence at the end of longer audio files, I am havin..."
  • over 3 years ago09/11/17 at 4:14 pm (UTC)
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Richard Chasin replied to the discussion Audio is Cutting off during preview
"I've noticed that this occurs more often on longer audio files. Just had it happen again; had to add a longer interval of silence at the ..."
  • over 3 years ago09/08/17 at 4:03 pm (UTC)
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Richard Chasin replied to the discussion Audio is Cutting off during preview
"Just recently started having this issue as well; no known cause. I've found that deleting the audio track and then reimporting it sometim..."
  • over 3 years ago09/08/17 at 1:58 pm (UTC)
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Richard Chasin replied to the discussion SL3 and Restricted menu nav logic from SL2
"Thanks for the news Ashley! Any idea when this update will filter down to the SL3 Standalone version?"
  • over 3 years ago07/13/17 at 12:21 pm (UTC)
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Richard Chasin replied to the discussion SL3 and Restricted menu nav logic from SL2
"Thanks for your response Ashley. I hope the wait is not too long, but we will have to proceed without this functionality. Setting the me..."
  • almost 4 years ago05/17/17 at 8:05 pm (UTC)
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Richard Chasin replied to the discussion SL3 and Restricted menu nav logic from SL2
"Waiting on a project delivery until I can get help on this, so pretty please..."
  • almost 4 years ago05/17/17 at 6:15 pm (UTC)
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"Thank you.I've submitted my case and file."
  • almost 4 years ago04/12/17 at 6:51 pm (UTC)
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"And one more issue. When I convert a file from SL2 to SL3, the markers I have added shift position on the timeline. Either they are shift..."
  • almost 4 years ago04/12/17 at 1:57 pm (UTC)
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"Yes I can send a sample of a screen that has been causing these issues. The frustrating thing is that these issues are not consistent. So..."
  • almost 4 years ago04/12/17 at 12:27 pm (UTC)