Rob Shaw
Rob Shaw
Ocado
Activity
Rob Shaw replied to the discussion Inter font causing issues
"Hi Lauren, Thanks for letting me know that this is fixed. Much appreciated! R."
  • 4 months ago07/28/21 at 8:54 am (UTC)
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"Hi, As I raised the original issue, I tried mine and don't have the issue described by Alina. Storyline - v3.51.24979.0 Chrome - v90.0.44..."
  • 7 months ago05/13/21 at 1:42 pm (UTC)
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Rob Shaw replied to the discussion Inter font causing issues
"Thank you Maria. Support have already reached out to me via email. They were able to replicate the issue and suggested to use the OTF ver..."
  • 7 months ago05/04/21 at 3:54 pm (UTC)
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Rob Shaw started a new discussion Inter font causing issues
"Hi, Whenever I try to use the Google font 'Inter', I get the error report popping up. My slide also disappears behind a box with a red o..."
  • 7 months ago04/30/21 at 10:05 am (UTC)
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"Any update on resizing captions independently of the player font?"
  • 8 months ago04/07/21 at 10:55 am (UTC)
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"If you update Edge I suspect you'll get the same issue. Also do you know if your users are using Chrome?"
  • 12 months ago12/16/20 at 9:31 am (UTC)
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"For the benefit of others, it was determined that Chrome v87.0.4280.66 introduced the issue. The issue wasn't present on Chrome v86.0.424..."
  • 1 year ago11/26/20 at 2:53 pm (UTC)
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"Lauren, I've just uploaded a zip containing a sample of the button and published output. R."
  • 1 year ago11/24/20 at 4:57 pm (UTC)
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"These are my settings. I'm using a rounded corner shape as the button with an Outer offset bottom shadow. Thanks for looking into this. ..."
  • 1 year ago11/24/20 at 4:49 pm (UTC)
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"Any ideas?"
  • 1 year ago11/24/20 at 12:51 pm (UTC)
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"Hi, I've come across an issue with drop shadow buttons not rendering correctly. When published and viewed in Chrome (87.0.4280.66) it loo..."
  • 1 year ago11/24/20 at 12:27 pm (UTC)
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"Hi, What about if you put the Text 1 to Text 3 on the same slide, but in separate text boxes and then stagger/space them out on the timel..."
  • over 1 year ago07/06/20 at 8:44 am (UTC)
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Rob Shaw replied to the discussion Video poster images are gone
"Great news!"
  • over 1 year ago05/07/20 at 9:14 am (UTC)
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"Thanks! If anyone else has the same issue, please post a comment below. 👇"
  • over 1 year ago05/06/20 at 12:53 pm (UTC)
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"After opening a ticket on this issue, which they were able able to replicate, I'm happy to say that updating to V3.39.22088.0 fixes ..."
  • over 1 year ago05/06/20 at 12:38 pm (UTC)
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"Hi Leslie, thanks for the response. I'm using V3.39.22088.0 now, but noticed the issue in V3.37.21614.0. It's not feasible for me to roll..."
  • over 1 year ago05/06/20 at 12:35 pm (UTC)
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"So, I downgraded to 3.37.21614.0 (March 3, 2020) and Poster Frames are back again. I tested by creating a new project, and the same steps..."
  • over 1 year ago05/05/20 at 9:16 am (UTC)
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Rob Shaw replied to the discussion Video poster images are gone
"I raised this in a post yesterday. https://community.articulate.com/discussions/articulate-storyline/poster-frames-no-longer-working-on-v..."
  • over 1 year ago05/05/20 at 8:43 am (UTC)
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"I tried a different PC (that hasn't had Storyline installed before) and installed Storyline 360 (V3.39.21985.0) from scratch and it has t..."
  • over 1 year ago05/04/20 at 7:51 pm (UTC)
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"I went down to 3.38.21861.0 and had the same issue. Will try removing completely and reinstalling."
  • over 1 year ago05/04/20 at 4:25 pm (UTC)
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"Will try downgrading to the prev release so I can continue working."
  • over 1 year ago05/04/20 at 4:05 pm (UTC)
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"I just updated to the latest version (V3.39.21985.0)last Friday and poster frames are no longer working on videos. This is both from file..."
  • over 1 year ago05/04/20 at 3:59 pm (UTC)
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"#tumbleweed"
  • over 1 year ago05/04/20 at 9:22 am (UTC)
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"Transparent buttons are great for this. I usually use them to show the message 'video will be playable once the audio has finished' to st..."
  • over 1 year ago05/01/20 at 4:30 pm (UTC)
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Rob Shaw started a new discussion Text rendering issue when using animations.
"Hi, I'm experiencing a strange issue with text rendering of animated text in Storyline 360. All text boxes, while editing, display sharp ..."
  • over 1 year ago05/01/20 at 1:04 pm (UTC)