Tom Jerry
Tom Jerry
Tom Jerry
Activity
Tom Jerry replied to the discussion Storyline 360 crashing after update
"Hi Lu, I really appreciate your help in making such essential information available for analysis. Further to our previous conversation,..."
  • over 5 years ago08/30/18 at 4:12 am (UTC)
Activity
Tom Jerry replied to the discussion Storyline 360 crashing after update
"Hi Lu,  Thank you for sharing your feedback and my apologies If the issue remains.  To hit the ground running, there's a couple more th..."
  • over 5 years ago08/29/18 at 4:29 am (UTC)
Activity
Tom Jerry replied to the discussion Storyline 360 crashing after update
"Hi Kay, It was a pleasure to work with you on this case.  Thanks again for taking time to talk to us!"
  • over 5 years ago08/27/18 at 3:23 am (UTC)
Activity
"Hi Diane, Thanks for reaching out! I can definitely understand why this would be handy. It would be great if you could share your inpu..."
  • over 5 years ago08/27/18 at 3:13 am (UTC)
Activity
Tom Jerry replied to the discussion Storyline 360 crashing after update
"Hi Lu and Kay, I am sorry for the trouble, let's get this sorted quickly. We will need to loop in our support engineers, by raising a s..."
  • over 5 years ago08/27/18 at 1:51 am (UTC)
Activity
Tom Jerry replied to the discussion Adding music to a scene
"Hi Jeannie, Welcome to Heroes! I appreciate you bringing this to our attention. This is currently being considered as an additional pro..."
  • over 5 years ago08/25/18 at 10:10 am (UTC)
Activity
Tom Jerry replied to the discussion Auto-generated audio
"Hi Michael, You are welcome! I look forward to assisting you again soon.  Enjoy your weekend! "
  • over 5 years ago08/24/18 at 10:25 pm (UTC)
Activity
Tom Jerry replied to the discussion Auto-generated audio
"Hi Michael,  No worries. We are here to help!  You may want to skim through the procedure for adding silence here. Let me know If you ..."
  • over 5 years ago08/24/18 at 1:25 pm (UTC)
Activity
Tom Jerry replied to the discussion Button for closing course
"Hi Claudia, Thank you for sharing the attached file and we appreciate you letting us know about your experience. To customize your pl..."
  • over 5 years ago08/24/18 at 12:54 pm (UTC)
Activity
Tom Jerry replied to the discussion Auto-generated audio
"Hi Michael,  Thank you for sharing your point across.  Having the ability to regulate the speed or rhythmic sequence as a feature would..."
  • over 5 years ago08/24/18 at 12:00 pm (UTC)
Activity
Tom Jerry replied to the discussion Suggested story size?
"Hi Bess,  Thank you for contacting us! When you initially create a new project, the actual area of your course (the slide stage) defaul..."
  • over 5 years ago08/24/18 at 11:33 am (UTC)
Activity
"Hi Deb, It was a pleasure to work with you on this incident.  Please feel free to contact us again. Have a good one!"
  • over 5 years ago08/23/18 at 9:47 pm (UTC)
Activity
"Hi Janine, Thanks for the feedback! I realize that they must have a domain policy enforced to show intranet sites in compatibility mode..."
  • over 5 years ago08/23/18 at 1:28 pm (UTC)
Activity
Tom Jerry replied to the discussion Re-installation and activation key
"Hi Valentina,  Thanks for taking time to talk to us. If the Activate button is grayed out even after entering your serial number, verif..."
  • over 5 years ago08/23/18 at 11:56 am (UTC)
Activity
"Hi Janine,  While we cannot build exactly what triggered the inability of the customer to view the course content successfully, I do hav..."
  • over 5 years ago08/23/18 at 10:47 am (UTC)
Activity
"Hi Deb, Thank you for contacting E-Learning Heroes.  I can help you get the answers you need, and we can definitely get that done, but ..."
  • over 5 years ago08/23/18 at 10:01 am (UTC)
Activity
"Hi David, Thank you for allowing us to take advantage of your time and patience.  Have a good one!"
  • over 5 years ago08/22/18 at 2:04 pm (UTC)
Activity
"Hi Gali, Thanks for letting us know about your situation. I can understand that it’s frustrating to experience such occurrence right aft..."
  • over 5 years ago08/22/18 at 1:50 pm (UTC)
Activity
"Hi Tai, Thank you for sharing your experience. Assuming that you have followed the standard Audio Quality Settings for Recorded Narrati..."
  • over 5 years ago08/22/18 at 12:13 pm (UTC)
Activity
"Hi David, Thanks! I appreciate you explaining how it would help us out in finding the correction for this incident.  If you can provide..."
  • over 5 years ago08/22/18 at 12:00 am (UTC)
Activity
"Hi David,  Thank you for uploading the requested files. I was able to launch the Module_3_Distribution_Center.story file on my end with..."
  • over 5 years ago08/21/18 at 4:56 pm (UTC)
Activity
"Hi Katie, Thank you for sharing your point. Based on the screenshot and problem description, you are referring to the built-in Review b..."
  • over 5 years ago08/21/18 at 12:16 pm (UTC)
Activity
"Hi Jodi, Allow me to raise some points to help us formulate a remedy for this issue.  Does your server have the MIME type for MP4 ena..."
  • over 5 years ago08/21/18 at 4:13 am (UTC)
Activity
"Hi David, Thank you for contacting Articulate community.  As of August 16, 2018, Storyline 3 is on Build 3.5.16548.0. Please see to it ..."
  • over 5 years ago08/21/18 at 3:56 am (UTC)
Activity
"Hi Oscar,  Welcome to Articulate community! I noticed on the screenshot that the "Hand Icon" is hovered on top of a clickable shape, wh..."
  • over 5 years ago08/20/18 at 10:12 am (UTC)