Shannon B
Shannon B
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"Hi Wale! Does it seem to be on specific slides that the resume from saved state does not work? Each slide can have their own setting unde..."
  • over 2 years ago07/05/19 at 6:46 pm (UTC)
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"Hi Katy! Maybe this article here will help. If your issue is similar to this one, you can actually fine tune the recording to adjust for ..."
  • over 3 years ago10/03/18 at 8:46 pm (UTC)
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"Hi Andrew! I'm having the same issues and created a ticket as well. Did you ever find a solution to this?"
  • over 3 years ago09/27/18 at 3:52 pm (UTC)
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Shannon B replied to the discussion Illustrations
"Hi Tracy - have you had IT check your network endpoints? I've also read before of people having issues with the images if they are on a V..."
  • over 3 years ago09/05/18 at 7:05 pm (UTC)
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"I seem to be having the same issue! I'd love to hear when there is a resolution for it. I did notice that when I tested mine it seems to..."
  • over 3 years ago08/07/18 at 3:43 pm (UTC)
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"No worries! Sometimes we stare at things too long and miss what we are looking for. In regards to comparisons, here's a good comparison ..."
  • almost 4 years ago04/16/18 at 9:52 pm (UTC)
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"Hi Rod! Have you tried adjusting your player settings? You can adjust your Player properties to automatically scale under the Other."
  • almost 4 years ago04/16/18 at 6:17 pm (UTC)
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Shannon B replied to the discussion Intake form
"If you have DocuSign, it makes it super easy! Create a PowerForm and link it to your website. We have our form posted on our internal sit..."
  • almost 4 years ago04/05/18 at 6:32 pm (UTC)
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"On Slide 2.18 where you have the "Retake Test" slide, you need to move the trigger "Reset results 2.17 Results when user clicks" above "J..."
  • almost 4 years ago04/05/18 at 6:07 pm (UTC)
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" Do you have your story file you can share to see how you have things set up?"
  • almost 4 years ago04/05/18 at 4:23 pm (UTC)
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"Hi Lorraine! Do you have your story file you can share for someone to see how you have things set up? It could be that your properties fo..."
  • almost 4 years ago04/05/18 at 3:53 pm (UTC)
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"An easy way to do this would be to use shapes and adjust their states. You could insert a transparent shape over the area you are wanting..."
  • almost 4 years ago04/05/18 at 3:23 pm (UTC)
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"I do not think you can edit the default settings for View/Try modes. I'd put in a feature request for that! In View mode, when you go to..."
  • almost 4 years ago04/05/18 at 3:11 pm (UTC)
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"Hi Vasiliy! When you record your screen and insert that recording in View mode, it should automatically populate hotspots along with the ..."
  • almost 4 years ago04/04/18 at 9:33 pm (UTC)
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"Not a problem! Yes oftentimes it can be something that seems so simple after we have continually stared at the screen and searched for th..."
  • almost 4 years ago04/04/18 at 9:28 pm (UTC)
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"Hi Nathalie! Could you by chance share your story file? It would help in someone being able to look deeper into the issues you are having."
  • almost 4 years ago04/04/18 at 9:16 pm (UTC)
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Shannon B replied to the discussion IE11 Problems
"HA, well that'll do it then!"
  • almost 4 years ago04/04/18 at 9:10 pm (UTC)
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Shannon B replied to the discussion IE11 Problems
"Someone else is having a similar problem here, so I'm wondering if it's a bug of some sort."
  • almost 4 years ago04/04/18 at 8:57 pm (UTC)
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Shannon B replied to the discussion Editing Survey Feedback Pop-Up
"I understand completely! Sometimes we stare at something so long that we need another view."
  • almost 4 years ago04/04/18 at 8:41 pm (UTC)
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Shannon B replied to the discussion Editing Survey Feedback Pop-Up
"Hi Jennifer! You should be able to edit the title and feedback text from the Slide Layers in Slide View. The feedback pop up is simply a ..."
  • almost 4 years ago04/04/18 at 8:03 pm (UTC)
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"Too bad about DocuSign. I was able to look around and found a few forums that might be able to help you further here and here. Additiona..."
  • almost 4 years ago04/02/18 at 8:53 pm (UTC)
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"Hi Lawrence! Is this attestation something that you are wanting to put on file? I've used DocuSign before within my courses, if you have ..."
  • almost 4 years ago03/30/18 at 8:53 pm (UTC)
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"No problem. Glad it helped!"
  • almost 4 years ago03/28/18 at 1:18 pm (UTC)
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"Have you checked to see if it is running in Compatibility View in IE 11? I've had issues with that in the past. IE 11 will sometimes mimi..."
  • almost 4 years ago03/27/18 at 9:50 pm (UTC)
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"Hi Lisa, Give this story file a try and see if the issue has disappeared for you. I noticed you had the interaction submit on the Corre..."
  • almost 4 years ago03/27/18 at 9:34 pm (UTC)