"Response from Articulate support: "I am sorry to hear that you are having problems with closed captions in your course. This is an ..."

"So from what I'm reading here, there isn't an easy solution, correct? I could maybe change the properties of the video file so it reads a..."

"The media library actually shows two separate .srt files being associated with the same video (see attachment). When I renamed the slide ..."

"Hello. In the attached file, I have Arabic closed captions on the first slide and Chinese CC on the second slide. However, only the Chine..."

"Quick question: my course has multiple language translations. The learner selects the language he wants at the beginning. Is there any wa..."

"Thanks Lauren. I ended up raising a case with support, and they instructed me to use a results slide that gathers the results of all of t..."

"I'm running into an issue with question randomization. I have a question bank set up with 3 questions. When I arrive at the slide draw sl..."

"I'm having this same problem. When I open a course, it gives me the "Send error report" message, and then each of my scenes is blank."

"No, I haven't changed the ratio sizes. The courses are old. They were first created in Presenter 09, then upgraded to 13, then upgraded t..."

"I haven't checked all of them, but it's happening in at least 2 of them. Yes, the text looks strange in preview mode as well. Course is ..."

"I have a course in Presenter I'm trying to update. I last worked on it in September 2017. When I publish it, the fonts and text are all d..."

"Thanks for the quick responses everyone. Although the issue is frustrating, the support and answers from the Articulate community is alwa..."

"In Storyline 360 I have some arrows and lines on my slide, but when I preview or publish they disappear. I created a short recording in R..."

"Ok, thanks. Actually I was wrong about the browsers. Basically the Flash output works but the HTML5 does not. I don't know if this would..."

"Yes, I downloaded the update this morning. At first I thought it had fixed everything, but now I'm finding it fixed some things while bre..."

"Also this course worked correctly about a month ago, but some recent updates had me making changes today. Then these issues started."

"Hello. I'm working on a course in Presenter that features Engage interactions. When I publish the course locally or to Review, the regula..."

"When I try to upload the attached course to Articulate Review, it gives me the "please check your internet connection" error after trying..."

"Is there a way to recover a comment after it is deleted from Review? I know how to hide and show resolved comments, but I accidentally de..."

"I'm really excited about the new CC features in Storyline 360! Makes my job a lot easier. I watched the tutorial video (https://www.youtu..."

"Oh it looks like this question was already asked. I'll check back to see if there is an answer/update on this thread. https://community...."

"Ever since I upgraded my OS to Windows 10, Storyline does this weird thing when I publish a course to Word. When I click publish, Word op..."

"Ok. Thanks Leslie. I don't want the glossary to be a tab, I want it to be a slide that appears while a user is going through the course. ..."

"I have a glossary built in Storyline. I want to display it as an actual slide within the course, not as a link that they have to click in..."

"Hello. A few years ago, my company bought 8 licenses to Studio. Since then we've had some employees come and go, and I'm not sure which l..."