"Sorry. That was snarky. But I really do need help."

"I got this same message when I tried last time. Any chance of actually getting help?"

"I have platinum membership. How do I use it to get support?"

"I think I figured it out. I had the cue points correct. But I had copied the text from a previous one that had an animation. Even though..."

"ok. It's huge. How do I upload it?"

"Yes, the text box is above the video on the timeline."

"I can't remember how to trigger events during a video. I want to show different text states at different times while a video is playing. ..."

"Um. I found it. I didn't notice that I had opened Storyline 1. Opened SL2. Ya, it's there. Although I'm not sure why I still have SL1. Wh..."

"I am missing the "Controls" in the Interactive Objects section of the ribbon. How do I get it back?"

"Okay, I'm a dork. I realized that I have the animation as "By First Level Paragraph" and I didn't see the under layers. Now I see that I ..."

"When I right click on the object in the timeline there is no "timing" option."

"Plus, when I play the slide the text goes away before that item ends on the timeline. So it shows the text for about 3 seconds, but it sh..."

"I have a text box that I can't change the timing. I need it to be on screen for about 5 seconds but I can't change it to less than 15 sec..."

"Ah! I couldn't find the slide properties. I have to be in story view to get to them. Thanks, Steve"

"I have next and back buttons, but my slides keep playing. Do I need to add a pause? Several slides I want to just jump to the next one, b..."