Steve Gannon
Steve Gannon
Principal Consultant at GanTek Multimedia
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  • Colorado Springs, Colorado
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"Hi Nandish, I'm still working on this. It's an interesting problem. I'll let you know what I come up with but I may not be able to comple..."
  • 15 days ago06/06/21 at 5:57 pm (UTC)
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"Hi Nandish, I will try to work on this for you this weekend. You have done a great job of accomplishing the exercise directly in Storylin..."
  • 19 days ago06/02/21 at 12:28 pm (UTC)
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"Hi Libby, While I have not encountered this error message, it indicates that the duration of the published video has exceeded 2 hour..."
  • 3 months ago03/25/21 at 1:52 pm (UTC)
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"Hi Melanie, I took a look at your file. The issue you're experiencing has to do with some erratic slide numbering you have in your file. ..."
  • 3 months ago03/15/21 at 2:34 pm (UTC)
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"Meaghan, The first thing I would check is the lock icon to the left of the text object in the timeline. If the object is showing the lock..."
  • 4 months ago03/05/21 at 6:43 pm (UTC)
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"Change the Include in Shuffle setting for each question to "Always" but leave the "Draw questions randomly" checkbox unchecked (as y..."
  • 4 months ago03/02/21 at 10:16 pm (UTC)
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"Megan, In the Slide Draw of the Question Bank, all of the questions have "Include in Shuffle" set to "Never." I think that's the problem...."
  • 4 months ago03/02/21 at 9:39 pm (UTC)
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Steve Gannon replied to the discussion SCORE without decimal value
"Arith, my reply at the end of this thread may help you with the commas: https://community.articulate.com/discussions/articulate-storyline..."
  • 4 months ago02/25/21 at 9:32 pm (UTC)
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"Do you have a question bank in this project? If so, even if you haven't inserted the question bank in a scene, there may be a question sl..."
  • 4 months ago02/25/21 at 4:27 pm (UTC)
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Steve Gannon replied to the discussion Date Javascript
"Your code doesn't open communication with Storyline, Colin. Make this your first line: var player = GetPlayer(); Also, double check that ..."
  • 5 months ago02/04/21 at 1:22 pm (UTC)
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Steve Gannon replied to the discussion Player View after removing flash
"Hi Giovanni, Try updating your installation of Storyline. Storyline 3 became Flash-free with Build 3.8.20838.0 (December 3, 2019). See th..."
  • 5 months ago01/30/21 at 5:48 pm (UTC)
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Steve Gannon replied to the discussion Opening an old Storyline file
"Hi Ellen, I couldn't open/upgrade your fie to SL360, SL3 or SL2. However, I was able to make a copy and open it in SL1. But from there, I..."
  • 5 months ago01/28/21 at 5:25 pm (UTC)
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"Refugio, Try updating your installation of Storyline. Storyline 3 became Flash-free with Build 3.8.20838.0 (December 3, 2019)...."
  • 5 months ago01/22/21 at 1:20 am (UTC)
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Steve Gannon replied to the discussion Debug a .story file
"Hi Sara, I don't have any particular workaround links off-hand. I would begin with a search of the Community forum, for example: https://..."
  • 5 months ago01/21/21 at 5:36 pm (UTC)
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Steve Gannon replied to the discussion Player Preview Not Showing
"Looks like Build 3.8.20838.0 (December 3, 2019) is the build that made Storyline 3 Flash-free. https://articulate.com/support/article/Sto..."
  • 5 months ago01/19/21 at 9:03 pm (UTC)
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Steve Gannon replied to the discussion Player Preview Not Showing
"Check the version of Storyline 3 you have installed. The latest Build is 3.11.23355.0. HTML5-only functionality was added in one of ..."
  • 5 months ago01/19/21 at 8:43 pm (UTC)
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"Hi Ken, First, you should upgrade to Articulate 360 or Storyline 3: https://articulate.com/360 https://articulate.com/perpetual/sto..."
  • 5 months ago01/18/21 at 8:25 pm (UTC)
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"Hi Sebastian, You will want to test this with several values to be sure but I think the code below might get you started (I have onl..."
  • 5 months ago01/18/21 at 4:37 pm (UTC)
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"Your work isn't lost, Nick. However, you will need to upgrade to Storyline 3 or 360 to be able to work with your project going forward. S..."
  • 5 months ago01/18/21 at 12:36 pm (UTC)
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Steve Gannon replied to the discussion Debug a .story file
"That might work, Sara. There are many discussions in the forum going back several years about issues with the suspend_data limit and poss..."
  • 5 months ago01/18/21 at 12:33 pm (UTC)
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Steve Gannon replied to the discussion Issues with triggers today 1.14.21
"Doris, take a look at the slide master layout you are using for this slide. It may be that there is a text entry box on the master."
  • 5 months ago01/14/21 at 5:24 pm (UTC)
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Steve Gannon replied to the discussion Debug a .story file
"Sara, when I encounter these types of LMS recordkeeping issues, I often find that they occur because the SCORM 1.2 data limit is exceeded..."
  • 5 months ago01/08/21 at 4:31 pm (UTC)
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"Jeni, I'm wondering if that image on the left side of your screen shot is actually a set of grouped images. Perhaps when you selected it ..."
  • 7 months ago12/07/20 at 9:57 pm (UTC)
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Steve Gannon replied to the discussion Studio 360 vs. Storyline 360
"Indrani, before investing time learning about Studio 360, please read the December 2nd post from Articulate about this suite: https://art..."
  • 7 months ago12/03/20 at 11:40 pm (UTC)
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"Joanna, one way you can accomplish this is to publish to video and then use a tool like Adobe Media Encoder (or similar) to extract the a..."
  • 7 months ago11/16/20 at 5:37 pm (UTC)