Steve Jones
Steve Jones
Instructional Technologist at Enerdynamics
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Steve Jones started a new discussion Unable to publish in Presenter
"Hi - I'm trying to republish several courses that I built in PowerPoint/Articulate Presenter. When I try to publish on my new laptop I ge..."
  • 4 months ago04/05/21 at 4:42 pm (UTC)
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"Hi - having issues with the search function in a course built in Presenter. Sometimes Search finds a searched term, but terms that ..."
  • 10 months ago10/09/20 at 4:48 pm (UTC)
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Steve Jones started a new discussion Presenter was unable to open project file error.
"Hi - I'm getting this error on all my Presenter files: Presenter was unable to open this project file. Reboot your computer a..."
  • 10 months ago09/17/20 at 3:08 pm (UTC)
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Steve Jones started a new discussion No audio on iPhone 6 and 7
"Hi - A client reports that they do not get audio on course files I built in Articulate Presenter on iPhone 6 and 7. I am able to he..."
  • over 1 year ago01/23/20 at 9:20 pm (UTC)
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Steve Jones started a new discussion Start Quiz link invisible in Rise
"Hi - A client has an issue with a Rise course - they can't start the quiz. Turns out the Start Quiz link is white and can't be seen..."
  • over 1 year ago01/14/20 at 4:35 pm (UTC)
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Steve Jones started a new discussion Error uploading Rise course to SABA
"Hi - I have a client that uses SABA cloud, and they can't upload one of my courses. They get an error stating "Invalid content. Invalid m..."
  • over 1 year ago12/17/19 at 6:03 pm (UTC)
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Steve Jones started a new discussion Chrome 78 release on 22 October
"We received an email from a client asking about the new Chrome update. Will Articulate products work with this version of Chrome? W..."
  • almost 2 years ago10/17/19 at 3:11 pm (UTC)
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Steve Jones started a new discussion Resume feature frozen
"Hi - a client reports that when users re-enter a course, it freezes (see screenshot). The player is frozen and they can't continue. They ..."
  • almost 2 years ago10/10/19 at 5:53 pm (UTC)
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Steve Jones started a new discussion Letters replaced with symbols in Storyline 360 courses
"Hi - a client is reporting that their users can't read the text on a course as the letters are replaced with symbols (see font screenshot..."
  • 2 years ago05/29/19 at 3:53 pm (UTC)
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Steve Jones started a new discussion Two clicks to toggle variable?
"Hi- I'm trying to create a flip card interaction in Storyline 360 by using a toggle variable to change states on an object. Works pretty ..."
  • over 2 years ago02/06/19 at 12:32 am (UTC)
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"Hi - have a client that uses Cornerstone and our courses are not reporting as passed even though learners have a passing score on the qui..."
  • almost 3 years ago10/12/18 at 6:43 pm (UTC)
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Steve Jones started a new discussion Error when uploading SL360 content to PeopleSoft
"Hi - have a client who uses PeopleSoft LMS. When they try to upload content created/published in SL360, they get an error: Invalid IMS Ma..."
  • 3 years ago06/28/18 at 7:05 pm (UTC)
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Steve Jones started a new discussion Courses with Quizzes Crash in Edge Browser
"Hi -  I'm finding that courses I've built in Presenter 360 and Storyline 360 crash after taking a quiz. Instead of going to the results ..."
  • over 3 years ago02/09/18 at 5:54 pm (UTC)
Activity
Steve Jones started a new discussion Audio does not play on the first slide of a scene
"When viewed on mobile device (iPhone and Android tablet), the audio on the first slide in a scene does not play. When I advance to the 2n..."
  • over 3 years ago01/10/18 at 6:02 pm (UTC)
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Steve Jones started a new discussion Users seeing wrong font
"Hi - got a complaint from a customer today.  Letters are missing on the quiz and they are seeing Times New Roman, but I used Calibri. Pub..."
  • over 3 years ago01/04/18 at 12:24 am (UTC)
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Steve Jones started a new discussion Storyline 360 crashes when try to copy/paste
"Every time I ctrl+d or copy and paste, Storyline 360 crashes. I've uninstalled/resinstalled to no effect. Any ideas? Or does Storyline ju..."
  • almost 4 years ago09/29/17 at 7:33 pm (UTC)
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Steve Jones started a new discussion Storyline Output Folders Protected, Uneditable
"Hi - I'm running into a strange error when publishing certain Storyline 360 files. If I am republishing a story, I get a message saying ..."
  • 4 years ago06/21/17 at 8:38 pm (UTC)
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Steve Jones started a new discussion Storyline 360 course won't report as passed
"Hi -  I have a course created in SL360 that won't report as "passed". I've tried the course in my LMS and in SCORM CLOUD. It's set to sh..."
  • 4 years ago06/19/17 at 4:57 pm (UTC)
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Steve Jones started a new discussion Slider limit workaround
"Hi - I'm creating an interactions and need a slider that ranges from 1,000 to 1,000,000. For some reason storyline has a limit of 9999. I..."
  • 4 years ago05/18/17 at 4:01 pm (UTC)
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Steve Jones started a new discussion Ransomware Protected Blocked changes
"Suddenly get this error when publishing in Storyline and Presenter 360. I get several notifications for several files created during publ..."
  • 4 years ago05/15/17 at 6:11 pm (UTC)
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"Have a customer who is having an issue with one of our quizzes - he answered correctly, the answer is shown and he is correct, but the st..."
  • over 4 years ago04/10/17 at 9:10 pm (UTC)
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Steve Jones started a new discussion Storyline 360 Eyedropper only sees black
"No matter what color I hover over, it won't change from black."
  • over 4 years ago04/05/17 at 3:26 pm (UTC)
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Steve Jones started a new discussion Can't import PowerPoint slides into Storyline 360.
"I'm suddenly unable to import PowerPoint slides into Storyline360. I've even tried importing slides I've imported before. Did somet..."
  • over 4 years ago03/28/17 at 9:58 pm (UTC)
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Steve Jones started a new discussion Storyline crashes on preview or publish
"every time I try to preview or publish a certain .story, Storyline crashes and I get an error report: <?xml version="1.0" encoding="ut..."
  • over 4 years ago03/28/17 at 4:28 pm (UTC)
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Steve Jones started a new discussion Words become misspelled when viewed on tablet
"Tried to view one of our courses on a Dell tablet. Was disappointed to find regulation had become regulaon: I double checked..."
  • over 4 years ago03/10/17 at 12:53 am (UTC)