Steve Jones
Steve Jones
Instructional Technologist at Enerdynamics
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Steve Jones replied to the discussion Problem with audio player on Rise 360
"I had this issue with 2 audio files. They worked fine every where except my LMS. Turns out those files had an ampersand (&) in ..."
  • 2 months ago06/11/21 at 7:01 pm (UTC)
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"Ok, I think I figured out what happened. Malwarebytes blocked and quarantined pptal.exe. I took the file out of quarantine, changed Malwa..."
  • 10 months ago09/17/20 at 7:22 pm (UTC)
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"Hi Leslie - I tried lowering the resolution to 32 colors but it still didn't animate in Storyline. I went ahead and submitted a cas..."
  • 11 months ago08/24/20 at 7:53 pm (UTC)
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" so what are the correct parameters? I have the same issue with a gif made in photoshop. Thanks, Steve."
  • 11 months ago08/20/20 at 10:16 pm (UTC)
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Steve Jones replied to the discussion No audio on iPhone 6 and 7
"Hi - Yes, this is quite the puzzler They do hear audio when on a desktop/laptop. Just older iPhones have the issue. Not sure what browser..."
  • over 1 year ago01/28/20 at 6:02 pm (UTC)
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Steve Jones replied to the discussion Start Quiz link invisible in Rise
"ok, it's getting worse now. When I try to take the quiz using the Share link, nothing happens when I click an answer. here's a Peek video..."
  • over 1 year ago01/14/20 at 7:39 pm (UTC)
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Steve Jones replied to the discussion Start Quiz link invisible in Rise
"I noticed it in Chrome. Not sure what browser my client uses, probably IE. when I use the course Share link, the Start Quiz i..."
  • over 1 year ago01/14/20 at 6:40 pm (UTC)
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Steve Jones replied to the discussion Error uploading Rise course to SABA
"Heard back from my client. They found a file that had name starting with a symbol (-). This is a file name assigned by Articu..."
  • over 1 year ago12/23/19 at 3:44 pm (UTC)
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Steve Jones replied to the discussion Error uploading Rise course to SABA
"Hi Crystal - there's one PDF: DR Glossary.pdf. Would the space cause an issue? There's videos and storylines too, but I can't see th..."
  • over 1 year ago12/17/19 at 9:24 pm (UTC)
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Steve Jones replied to the discussion Resume feature frozen
"Thanks for responding! Turns out they were running an old version that was still flash. HTML5 version seems to work fine for them."
  • almost 2 years ago10/11/19 at 8:39 pm (UTC)
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Steve Jones replied to the discussion Resume feature frozen
"images didn't attach for some reason"
  • almost 2 years ago10/10/19 at 5:57 pm (UTC)
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"Hi Katie - Thanks for opening a case for me. I did hear from support and I tried the troubleshooting steps. Still didn't work thoug..."
  • almost 2 years ago07/31/19 at 3:44 pm (UTC)
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"Updated, but still doesn't work."
  • almost 2 years ago07/29/19 at 4:55 pm (UTC)
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"Yes, I use two monitors."
  • 2 years ago06/06/19 at 2:31 pm (UTC)
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"I tried the additional steps and they didn't change anything."
  • 2 years ago06/04/19 at 10:55 pm (UTC)
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"Hi Michael, thanks for the reply. Use has IE11 font download set to Enable. I don't know about group policies. Do you see anything in the..."
  • 2 years ago05/30/19 at 4:28 pm (UTC)
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"Hi Leslie -  thanks for the reply.  I sent the article you linked to our client and they say they have the settings correct. I'll ask th..."
  • 2 years ago05/30/19 at 2:32 pm (UTC)
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Steve Jones replied to the discussion Two clicks to toggle variable?
"Hi Wendy - that's exactly what I'm trying to do.  However in my .story you need to click twice to get the first "switch" to happen. Did ..."
  • over 2 years ago02/06/19 at 1:49 am (UTC)
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Steve Jones replied to the discussion Two clicks to toggle variable?
"I could, but then don't get the behavior I'm looking for. I'm trying to replicate the flip card interaction in Rise. That interaction let..."
  • over 2 years ago02/06/19 at 1:34 am (UTC)
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Steve Jones replied to the discussion Two clicks to toggle variable?
"Yep, it's set like that!"
  • over 2 years ago02/06/19 at 1:31 am (UTC)
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Steve Jones replied to the discussion Two clicks to toggle variable?
"Hi - tried that and it didn't work. Thanks though!"
  • over 2 years ago02/06/19 at 1:31 am (UTC)
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Steve Jones replied to the discussion Two clicks to toggle variable?
"HI - Thanks for the response! Didn't work though.  I can only change the order of the Slide triggers. "
  • over 2 years ago02/06/19 at 12:55 am (UTC)
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"I did downgrade my Storyline, republished, and then re-sent the file. Never heard back from the client if it worked or not."
  • over 2 years ago11/08/18 at 8:35 pm (UTC)
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"1) not sure if they all use the same browser,  but the majority use IE11.  Do not use mobile app. 2)   Completion requires passing a qui..."
  • almost 3 years ago10/15/18 at 7:54 pm (UTC)
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Steve Jones replied to the discussion Rise Down??
"Now it tells me my computer seems to be offline. It isn't."
  • almost 3 years ago08/30/18 at 3:19 pm (UTC)