"Hi Eric - thanks for that. I tried re-docking and it didn't work. What's odd is that some story files have the Review pane, others don't...."

"Hi Kelly - I did update to the most recent version, republished to Review and still I don't see the Review pane on my current..."

"I had this feature, and now I don't. How can I bring it back?"

"awesome, thanks!"

"Hi Joe -- I was able to replicate the issue on our LMS. We first heard about this from a reviewer looking at a course on Review. I made a..."

"Hi Karl - its #125287 Thanks, Steve. I should add that this is an older course and has not had this issue before."

"I tried the update again in order to get a screenshot but didn't get the error. So hopefully it's okay. Thanks for looking into."

"I had this issue with 2 audio files. They worked fine every where except my LMS. Turns out those files had an ampersand (&) in ..."

"Ok, I think I figured out what happened. Malwarebytes blocked and quarantined pptal.exe. I took the file out of quarantine, changed Malwa..."

"Hi Leslie - I tried lowering the resolution to 32 colors but it still didn't animate in Storyline. I went ahead and submitted a cas..."

" so what are the correct parameters? I have the same issue with a gif made in photoshop. Thanks, Steve."

"Hi - Yes, this is quite the puzzler They do hear audio when on a desktop/laptop. Just older iPhones have the issue. Not sure what browser..."

"ok, it's getting worse now. When I try to take the quiz using the Share link, nothing happens when I click an answer. here's a Peek video..."

"I noticed it in Chrome. Not sure what browser my client uses, probably IE. when I use the course Share link, the Start Quiz i..."

"Heard back from my client. They found a file that had name starting with a symbol (-). This is a file name assigned by Articu..."

"Hi Crystal - there's one PDF: DR Glossary.pdf. Would the space cause an issue? There's videos and storylines too, but I can't see th..."

"Thanks for responding! Turns out they were running an old version that was still flash. HTML5 version seems to work fine for them."

"images didn't attach for some reason"

"Hi Katie - Thanks for opening a case for me. I did hear from support and I tried the troubleshooting steps. Still didn't work thoug..."

"Updated, but still doesn't work."

"Yes, I use two monitors."

"I tried the additional steps and they didn't change anything."

"Hi Michael, thanks for the reply. Use has IE11 font download set to Enable. I don't know about group policies. Do you see anything in the..."

"Hi Leslie -  thanks for the reply.  I sent the article you linked to our client and they say they have the settings correct. I'll ask th..."

"Hi Wendy - that's exactly what I'm trying to do.  However in my .story you need to click twice to get the first "switch" to happen. Did ..."