Susie So
Susie So
Senior Designer at BlueVolt
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"I'm still having issue  when changing the quality level of the bitrate, it doesn't allow me to keep the change. I've done some poking aro..."
  • 10 years ago01/31/14 at 10:55 am (UTC)
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"I've encountered some similar issues with IE10... Here are all my founding of the course... I can't really share the course... but here ..."
  • 10 years ago01/31/14 at 8:04 am (UTC)
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Susie So replied to the discussion Problems with HTML5 output and LMS
"Justin, Thanks for the explanation, it helps to understand the reasoning behind it~ Susie"
  • almost 11 years ago06/25/13 at 9:06 am (UTC)
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"Hi Christine, Yes, we've done some more testing on our course. It seems to be an ipad device/setting issue. It is still unknown why only..."
  • almost 11 years ago06/25/13 at 8:59 am (UTC)
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"That would be great and thanks for your support!"
  • almost 11 years ago06/17/13 at 11:20 am (UTC)
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"Hi Christine, Here is my Normal 0 false false false oNotPromoteQF /> EN-US X-NONE X-NONE ontGr..."
  • almost 11 years ago06/17/13 at 10:34 am (UTC)
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"Not here... client file."
  • almost 11 years ago06/14/13 at 1:40 pm (UTC)
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"Yes, but it's already set to off. I can't seem to understand what the issue might be... Any other ideas?"
  • almost 11 years ago06/14/13 at 11:33 am (UTC)
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"Hi, I've created a simple course published with HTML5 SCORM (viewing on ipad). Course seem to run as how I expect it to be but when view..."
  • almost 11 years ago06/14/13 at 9:10 am (UTC)
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Susie So replied to the discussion Problems with HTML5 output and LMS
"Totally, agreed with Ben! It's annoying to click so many buttons to launch a course!"
  • almost 11 years ago05/24/13 at 12:58 pm (UTC)
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Susie So replied to the discussion iPad HTML5 PREV/NEXT behavior
"Will do that now. Thanks."
  • almost 11 years ago05/24/13 at 10:33 am (UTC)
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Susie So replied to the discussion iPad HTML5 PREV/NEXT behavior
"Error on Next button trigger when viewing on iPad (HTML5) - Republishing after storyline update 3 From one of the slide (slide5), when cl..."
  • almost 11 years ago05/24/13 at 9:21 am (UTC)
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Susie So replied to the discussion Audio on the iPAD
"Sharing response from the Articulate support team below about my case: http://www.articulate.com/support/kb_article.php?product=st1&i..."
  • almost 11 years ago04/26/13 at 2:12 pm (UTC)
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Susie So replied to the discussion Tracking responses Quizmaker
"Hi Brian, http://www.articulate.com/support/quizmaker09/kb/?p=137  This link above doesn't seem to work. Do you have a link that works..."
  • almost 11 years ago04/26/13 at 8:52 am (UTC)
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Susie So replied to the discussion Audio on the iPAD
"Yes, I've seen the latest email from Cleo and that is about a month ago... so I wanted to check in on it~"
  • almost 11 years ago04/23/13 at 12:26 pm (UTC)
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Susie So replied to the discussion Audio on the iPAD
"It's been awhile for me getting my answers from the support team? Any status update? In my last response from support, they were able to ..."
  • almost 11 years ago04/23/13 at 11:53 am (UTC)
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Susie So replied to the discussion Double Audio Problem
"Normal 0 false false false oNotPromoteQF /> EN-US X-NONE X-NONE ontGrowAutofit /> ontFlipMi..."
  • almost 11 years ago04/23/13 at 11:18 am (UTC)
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Susie So replied to the discussion Double Audio Problem
"I was able to cut the file size down. I will submit a case. Thanks."
  • almost 11 years ago04/23/13 at 11:12 am (UTC)
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Susie So replied to the discussion Double Audio Problem
"It's over 200mb file... Will it go through that private link?"
  • almost 11 years ago04/23/13 at 10:24 am (UTC)
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Susie So replied to the discussion Double Audio Problem
"I am having some double playing audio issue in Storyline. The problem is not consistent every time when I load the same published course...."
  • almost 11 years ago04/23/13 at 9:30 am (UTC)
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Susie So replied to the discussion Issues with Windows 8 and IE 10
"This solution solved all our thousands of courses and we didn't have to republish it. Thanks!!!"
  • 11 years ago04/09/13 at 7:00 am (UTC)
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"Hi Jilo, I've submitted a support case about the issue above and articulate were able to reproduce the issues that I'm having. I'm waitin..."
  • 11 years ago04/04/13 at 2:07 pm (UTC)
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Susie So replied to the discussion Issues with Windows 8 and IE 10
"Hi Peter, We have thousands of SCORM courses in our LMS that needs an update so it works on IE10. What is my best solution on making this..."
  • 11 years ago04/01/13 at 2:31 pm (UTC)
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Susie So replied to the discussion Audio on the iPAD
"Great! I'll keep my eyes open~ Thanks, Susie"
  • 11 years ago04/01/13 at 10:46 am (UTC)
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Susie So replied to the discussion Audio on the iPAD
"Hi Christine, Yes, Cleo have been helping me with my case. Here is the case number below: Case #00324504 Looking forward to finding a sol..."
  • 11 years ago04/01/13 at 9:34 am (UTC)