"Hi Jenda! It's working for me now, but looks like you have the exact same problem that I had. You will most likely have to work with Supp..."

"I've opened a case with support. Thanks."

"I just restarted my PC; my Storyline version is the same as above. Still the same issue. Screen-grab attached. The problem occurs i..."

"I just uninstalled and reinstalled. The photographic characters are fine. Both classic and modern illustrated characters are cropped."

"I may have spoken to soon. I just added some modern illustrated characters and they are all cropped again. Seemed to work fine after the ..."

"I had the same problem today. I just did the update and it's now working correctly. Thanks"

"Thanks. That just helped me. I was using Storyline 2 most recently and just noticed this."