Vincent Scoma
Vincent Scoma
Customer Happiness Specialist at Articulate
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Vincent Scoma replied to the discussion Submit a bug report?
"Hi Sylvia, Thank you for inquiring about this issue! While I don't have an update to share at this time, our team is looking i..."
  • over 3 years ago12/03/20 at 10:14 pm (UTC)
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"Hi Muneer, I'm sorry that you are still hitting this snag! I see that you have an open case with our Support Team, so I would encou..."
  • over 3 years ago12/03/20 at 8:13 pm (UTC)
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Vincent Scoma replied to the discussion Export to word translation not working
"Hi Travis, Thank you for reaching out! That doesn't sound quite right. Let's see if we can pinpoint this snag here. For the file in..."
  • over 3 years ago12/03/20 at 7:39 pm (UTC)
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Vincent Scoma replied to the discussion turn off case sensitivity for textentry?
"Hi Emily, Thank you for reaching out! With the new updates to the trigger workflows, It depends on the type of variables in&nb..."
  • over 3 years ago12/03/20 at 7:19 pm (UTC)
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Vincent Scoma replied to the discussion Show Progress Percentage in LMS
"Hi Zoƫ, Thank you for sharing those details! Depending on the LMS, this might be possible. While Storyline sends course data to..."
  • over 3 years ago12/03/20 at 5:57 pm (UTC)
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"Hi John, Thank you for reaching out! May I ask where the video control bar is appearing? If it is showing on the slide after insert..."
  • over 3 years ago12/03/20 at 5:49 pm (UTC)
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"Hi Rena, Thank you for sharing these updates! Great call on opening up a case. I see that Jan is working closely with you on this and fou..."
  • over 3 years ago12/03/20 at 4:39 pm (UTC)
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Vincent Scoma replied to the discussion How to disable modern player zoom
"Hi SibaPrasad, Thank you for clarifying! Currently, that is the intended behavior for Storyline 360 builds 3.40.2220..."
  • over 3 years ago12/02/20 at 10:33 pm (UTC)
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"Hi Ben, Thank you for reaching out! You may need to look at enabling a few other endpoints as well. We have a guide that provides t..."
  • over 3 years ago12/02/20 at 10:30 pm (UTC)
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"Hi Mary, It sounds like you are in the right direction! An approach that comes to mind is similar to what you have set up already. Y..."
  • over 3 years ago12/02/20 at 7:45 pm (UTC)
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"Hi Benjamin, Thank you for reaching out! Oh no! That doesn't seem right. Are the courses you designed on your local hard driv..."
  • over 3 years ago12/02/20 at 7:03 pm (UTC)
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Vincent Scoma replied to the discussion Flash questions
"Hi Mario, Thank you for reaching out! I am sorry that you are running into a similar snag here. It looks like our team is investiga..."
  • over 3 years ago12/02/20 at 5:38 pm (UTC)
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Vincent Scoma replied to the discussion Metropolis font support
"Hi Larry, Thank you for reaching out! While we don't have an official list of supported fonts, Storyline will utilize installe..."
  • over 3 years ago12/02/20 at 4:33 pm (UTC)
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Vincent Scoma replied to the discussion Flash Player_Articulate Studio 13
"Hi Sarah, Thank you for reaching out! While there isn't a native Mac version of Storyline, you can utilize a virtual envi..."
  • over 3 years ago12/02/20 at 3:57 pm (UTC)
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Vincent Scoma replied to the discussion New Temaplte in the year of 2017
"Hi Praveena, Great question! With some of the new features added to the Results slide, this button was moved to the Resul..."
  • over 3 years ago12/02/20 at 3:52 pm (UTC)
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Vincent Scoma replied to the discussion Text in text box seems to be invisible
"Hi Bruce, Thank you for letting us know! I'm glad to hear that the workaround helped as our team looks into this behavior. You are ..."
  • over 3 years ago12/02/20 at 3:18 pm (UTC)
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"Hi Charlotte, Thank you for reaching out! At this time, there isn't a feature in Storyline to communicate with exte..."
  • over 3 years ago12/01/20 at 10:39 pm (UTC)
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"Hi Anna, Thank you for reaching out! Currently, this is the intended behavior when publishing a course for MP4 format. We..."
  • over 3 years ago12/01/20 at 9:49 pm (UTC)
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Vincent Scoma replied to the discussion Display very pixelated on a 5k Monitor
"Hi Christian, It looks like I responded to you here. To recap, this is an issue that our team is currently investigating. I ap..."
  • over 3 years ago12/01/20 at 5:18 pm (UTC)
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"Hi Jessica, Thank you for reaching out! Reviewing Maryly's previous case, it looks like a setting was changing, which caused t..."
  • over 3 years ago12/01/20 at 5:14 pm (UTC)
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"Hi Stephen, Thank you for reaching out! While this is the Print Result function's intended behavior, there are a couple o..."
  • over 3 years ago12/01/20 at 4:53 pm (UTC)
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"Hi Dana, Thank you for reaching out!! It looks like you shared the Published Output for the course. May I ask if you could share th..."
  • over 3 years ago12/01/20 at 4:36 pm (UTC)
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Vincent Scoma replied to the discussion Reporting a Score to an LMS
"Hi Costas, Thank you for sharing your image! What may help then is to test the results in an environment like SCORM Cloud. If you a..."
  • over 3 years ago12/01/20 at 4:23 pm (UTC)
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Vincent Scoma replied to the discussion Exporting and text to speech
"Hi John, While I don't have an update to share at this time, I appreciate you reaching out and sharing how this feature would help. I inc..."
  • over 3 years ago12/01/20 at 3:17 pm (UTC)
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"Hi Stefan, Thank you for reaching out! I am sorry that you are running into this snag. We do have an active bug report and our team..."
  • over 3 years ago11/30/20 at 10:34 pm (UTC)