"Ashley, It was working once I had the part 2 update to version 4. However, upon updating to version 5 we began experiencing the issue aga..."

"Excuse the photo quality please. They are actual pics of the screen and not screenshots. Essentially the video plays correctly in portrai..."

"Bump. We are experiencing this issue again, even after updating to the latest version of Storyline."

"Ashley, I think the interesting thing is that previous courses that were created with those dimensions (courses created with update 2 and..."

"Support case #00379631 Would greatly appreciate some help. Thanks, Josh"

"I am using Update 4. I read that it fixed the issue as well, and I have had update 4 installed since the conception of the video, so I ca..."

"Hi all, I tried searching for this topic and didn't see a previous post about it. So here I go: After publishing my course with HTML5 Out..."

"Tony Ludwikowski said: I found it after messing with the SDK and it was so simple I'm kicking myself. Step 1 - Create your course and tu..."

"Tried the repair of Storyline and all of my files are saved locally. Problem persists. I will send along the file to support. Josh"

"We are currently having this issue at my organization as well. Any idea when we can expect a fix?"

"I have been having issues with a few Storyline projects I am working on. Essentially what happens is eventually I am unable to preview or..."

"I have seen best practice threads, articles and blogs. I wanted to get a recommendation straight from the producer of the software I am u..."

"Well I guess I wasn't very clear about my question. I am sure that I can get her into another browser just fine, I'm not worried about a ..."

"After publishing a course to both our LMS and Articulate Online, we are experiencing issues intermittently where the content fails to loa..."

"I also have these issues. Articulate was able to replicate but not resolve my issue. Update 3 helped with some things but other things th..."

"What we did that helped was recorded at the largest size we could fit on our monitor while still maintaining the aspect ratio of the stor..."

"So the news I got from support was that they were able to replicate my problem but were unable to resolve the issue and have no timetable..."

"Sam, 10-4. I have had that issue as well. When disabling certain features of the player for select slides (appshare slides in our case) i..."

"Peter, No worries, I realize returning from a long weekend can create something of a to-do pile for support. I just wanted to verify that..."

"I have the same issue, it only started happening after the recent Storyline update. I have them looking into it via my support case. If y..."

"Peter, Support contacted me to confirm they received my case (Friday 5/24) and that someone is on it. When do you think I will hear back ..."

"Peter, While I am disappointed in the issue, I am glad you could replicate it to prove that I am still sane. I have opened a case with s..."

"Peter, Thanks for the quick reply. You'll find the .story file attached. Keep in mind that it seems to be an issue with playback on mobil..."

"I downloaded update 3 yesterday when it came out from Articulate. After doing so, a lot of my issues with iPad playback functionality wer..."

"Thanks Peter! Hopefully this will address some of our issues. I really appreciate the response.  Josh"